NordVPN

I had a dispute about the amount charged for my service and instead of helping me they shut down my account without refunding anything.

I had to go through my credit card company to get my money back. They literally stole my money and were very smug about it through email.

At first, I thought this was great, but jumping IPs caused a slowdown on my PC over time, affecting all browsers. Firefox, Brave, and google chrome. I can't get a refund since I am 2 weeks past the 30 days. My next step is a chargeback and dispute with my card for selling me a broken product.

I had an issue with a subscription I had, and upon contacting customer support via their website chat support, I had it resolved swiftly. The rep was extremely friendly, and human, none of that scripted or robot nonsense! Thank you NordVPN, I look forward to conducting future business with y'all! Thank you so much Jeff for the great customer support you provided!

Service is okay (not flawless), but company is pretty dishonest with their stated refund policy. They will not actually return your money, and their agents will simply keep a block of text that says something like: "we don't actually have to refund you, you agreed to the fine print in the ToS".

I tried talking to a few different people, and the experience consistently did not make me feel valued as a customer.

I never subscribed to their service, let alone providing card information. Somehow they accessed my card information. I discovered about the charges when I noticed unrecognized transaction. I may have accidentally clicked on a VPN link that poped up when my wifi connection failed and I was trying to fix. I have no idea how they accessed my card information. I was never quoted any service charges. There was 3 transaction on my card, of which one was blocked by my bank, the other 2 unfortunately went through. I am filing to FTC and taking it further. Daylight robbery!

I have a transcript of NordVPN agents lying to customers about prices to obtain more subscriptions. I have a chat with several different agents and all are lying about the pricing. This is a warning for potential new customers and will be posted via several different platforms. Unbelievable!

I've had nothing but issues for three months with this product and I would never recommend them to anyone. I have been trying to get a refund which they refuse to issue because they have a 30 day refund limitation. Of course they CAN issue a refund, they just WON'T. This product disconnected my internet connection countless times in a day. I could sit and watch it disconnect 10 times in as many minutes! I reused to believe it was the VPN giving me issues so I bought a new router, contacted my carrier to get a new modem, and exchanged ethernet cables. All over three months. I then disconnected the VPN - and unbelievably, I never ONE TIME lost my internet after that! That's when I started asking for a refund and they refuse. Save your money and go elsewhere!

BEWARE! 24/7 customer support is an outright lie. You can't reach out to customer service via phone or live chat. You only receive a response from Nordvpn representativesis if you write a review on a website. It is always a generic response that points you right back to the same email that DOES NOT respond. Any comments about great customer service are either paid or made by bots. Only response received are on review boards Don't waste your money. They'll respond with 24/7 customer service is waiting write another email guaranteed resolution. Only received automated response in 24 hours. We have received a request (ID #*******) with a subject title "Refund Request"
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Watch the response :)