NordVPN

The customer service is literally non-existent. The auto-renewal policy is one of the worst I've ever had the displeasure of experiencing. They are either desperate or just greedy to not provide refunds when the renewal was being cancelled the day after the renewal.

On an iphone you constantly have to keep logging in. They will sell you a password manager though.
On a windows machine the software hangs around too much when you're not using it. Their solution to the witeguard issue is to stay camped on port 443 and to have a few processes constantly running on your system.
And last but not least, many have experienced the software just dropping the connection without the kill switches cutting in.

I signed up for a 3 month plan. The service mostly worked well enough. HOWEVER, be advised, they auto renew and bill a full 2 WEEKS in advance. I was planning to cancel the service before the 3 months was up, had it on my calendar with a reminder. But, they don't want you to cancel, so they bill you 2 weeks early. I contacted them as soon as the confirmation hit my inbox, but they refused to cancel/refund me. Said it's in the terms and conditions. I asked if they could just refund the renewal as a courtesy, but they don't do courtesy. And so in 3 months I will never do NordVPN again.

This app is nice for the VPN protection but unfortunately isn't worth the hassle on Android and Win10. Multiple issues, including very slow speeds, connectivity problems and blocking key content (particularly feeds) on websites.

NordVPN's main business appears to be in luring new clients in with a good deal and then refusing to refund when they discover the app doesn't work well. That's what happened to me. Service worked ok at first, then took a nose dive and now they won't refund me any amount of my 2yr plan. Many others report auto-renewal scams and, based upon the fact they won't refund me, I'm concerned they have my payment info now. This is more scam than service it seems. It's tricky because there is a service in here so it seems very legit on the surface.

Those of you who were also ripped off may want to report it to the FTC https://reportfraud.ftc.gov/#/

Nord, operating out of Panama has no customer service phone # and after creating a complaint ticket they use a different person on each email for one issue. Nord is highly compartmentalized to hide the fraud as much as possible. Nord has installed firewalls in their policies that invites fraud and misfortune. Nord will enroll you into auto pay even if you buy a single month subscription even when you check that box not to accept auto pay.

Nord will roll one into auto pay and never notify that customer. Secretly billing and pilfering one's account is the Nord business model. Their employees are vapid, gaslighting clones willing to fleece customers because they chose to be employed by these fraudsters. It is a bottomless pit of lies and cons.

They ripped me off for $140. They accidently sent me an April 2022. Billing notification, which was their first one. That alerted me to the fraud but do not worry it is all part of their Terms of Service.

I had only taken a 1-month subscription, NordVPN auto deducted the amount without my permission after 1 month.
And it was not made clear to me that auto deduct was enabled. This is clearly a Ponzi scheme and when I asked them to refund the money they didn't.

They have a substandard product and I paid an extra 12 EUR for just one month. Never gonna use it again.

After one be month trial I thought I cancelled my account and removed the app from my laptop. 4 months later I see they were still charging my account. I logged back into the account and discovered it takes multiple pages to actually cancel the account. Buyer beware of their trickery. They were unwilling to refund any of the money. So are you sure you want to sign up with NordVPN? Are you sure? Are you sure?