website thubmnail of Northbound Gear

Northbound GearReviews 1,671

3.0

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Northbound Gear?
grey star
grey star
grey star
grey star
grey star

Northbound Gear Reviews Summary

Northbound Gear has a rating of 3 stars from 1,671 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Northbound Gear most frequently mention adventure pants, customer service and good quality. Northbound Gear ranks 5th among Outdoor Clothing sites.

service
39
value
40
shipping
43
returns
26
quality
36

Instant Feedback

2,134 reviews

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Deborah I.
Unfollow Deborah I.
Share Review
Report Review

Approval
April 24, 2023
Updated review

Order was easy, and delivery was straight forward.

Date of experience: April 24, 2023

Easy ordering
March 16, 2023
Previous review

Easy ordering.

Date of experience: March 16, 2023
Canada
1 review
0 helpful votes
Follow Sarah R.
Unfollow Sarah R.
Share Review
Report Review

Summer pants
April 24, 2023
Updated review

Love, love, love my Northbound Gear summer pants! They are so comfortable and versatile, I never want to take them off!

Date of experience: April 24, 2023

Men's waterproof pants
January 10, 2023
Previous review

I bought my boyfriend the waterproof pants for Christmas and he LOVES them! Now I'm going to buy myself a pair, I love that they are fleece lined for the chilly winter!

Date of experience: January 10, 2023
Canada
1 review
0 helpful votes
Follow Chris Z.
Unfollow Chris Z.
Share Review
Report Review

Yepper! Worth a look folks!
April 24, 2023

Great product, speedy delivery and competitive price!

Date of experience: April 24, 2023
Utah
1 review
0 helpful votes
Follow Kelly S.
Unfollow Kelly S.
Share Review
Report Review

Does not fit
May 23, 2023

I have not had a problem before I ordered a xlarge it fits like a medium? And it does not fit me normally x large is big on me NOT

Northbound Gear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 23, 2023
GB
1 review
0 helpful votes
Follow Alyson H.
Unfollow Alyson H.
Share Review
Report Review

Great trousers
April 23, 2023

Warm and hardwearing, I wear them everyday working with my horses. Fast delivery to the UK and they were in the sale so an even better price

Date of experience: April 23, 2023
Massachusetts
1 review
0 helpful votes
Follow Noel H.
Unfollow Noel H.
Share Review
Report Review

Orders
April 23, 2023

Excellent company, I will definitely buy from them again

Date of experience: April 23, 2023
Canada
1 review
0 helpful votes
Follow Bernie R.
Unfollow Bernie R.
Share Review
Report Review

I've been happy w the products so far so thought I would gift a couple of pairs out and unfortunately you sent the wrong size

Northbound Gear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 23, 2023
Canada
1 review
0 helpful votes
Follow Quinn H.
Unfollow Quinn H.
Share Review
Report Review

Saw ad on insta
April 23, 2023

Ive been a lot more active the past few years. Saw the ad, pants on sale. Figured id give a try. Loved them. Got another pair.very comfortable. I like i dont need to wear compression pant underneath, no chaffing. Pockets are pretty good. And i like that they feel like real pants.

Date of experience: April 23, 2023
Canada
1 review
0 helpful votes
Follow Pascale V.
Unfollow Pascale V.
Share Review
Report Review

Very please with pants and service
April 23, 2023

The order was shipped quickly and the oackage could be track easily.
The pants are superb, warm and seems sturdy.
I already wore them for motorcycle rides and I don't feel the wind coming through, which is very good.
I was expertise them a bit stretchier (reason for 4 stars), we I bend the knees the waist drops down a bit. Maybe they will become smoother with time.
I order size 12 short tactical pants black.
Very glad of my purchase.

Date of experience: April 23, 2023
GB
1 review
0 helpful votes
Follow Christopher P.
Unfollow Christopher P.
Share Review
Report Review

Products were disappointing and therefore considered seriously overpriced.
The sizing is now on the small size whereas it used to be accurate.
Delivery was slow.
Overall not a good experience this time round.

Northbound Gear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 23, 2023
Canada
1 review
0 helpful votes
Follow Garth Z.
Unfollow Garth Z.
Share Review
Report Review

Everything as promised
April 22, 2023

I ordered a pair of adventure pants, and they are fantastic. I am always nervous buying clothing without being able to try it on, but the Northbound Gear information on the website for sizing and fit proved right on. The pants are super comfortable and perform exactly as described. The order process was easy and clear. There was lots of communication from the team. Well done. I will order again.

Date of experience: April 22, 2023
South Africa
1 review
0 helpful votes
Follow Ian Y.
Unfollow Ian Y.
Share Review
Report Review

Quality pants
April 22, 2023
Updated review

The pants I received are really well made and I'm looking forward to trying them out in the mountains next weekend.

Date of experience: April 22, 2023

I had a major problem making payment
April 22, 2023
Previous review

I had a major problem making payment. It was really frustrating.

Date of experience: March 23, 2023
Colorado
1 review
0 helpful votes
Follow BARRY F.
Unfollow BARRY F.
Share Review
Report Review

Glad I Found It
April 21, 2023

I clicked on a Facebook ad for Northbound Gear and thought I would give them a try. The pants I ordered are of excellent quality and were delivered in about 3 days. I use them for ice fishing and cutting wood in NE Wisconsin. I ordered a second pair! Great job NBG!

Date of experience: April 21, 2023
California
1 review
0 helpful votes
Follow Ann Q.
Unfollow Ann Q.
Share Review
Report Review

5 stars
April 21, 2023

Wonderful product! Great customer service! Thank you.

Date of experience: April 21, 2023
Canada
1 review
0 helpful votes
Follow Keith O.
Unfollow Keith O.
Share Review
Report Review

Waterproof pants
April 21, 2023

I was a bit dismayed about the shopping experience. I was trying to use the discount code sent to me "EARTH20" which is supposed to be good until April 26 for an additional 20% off anything in stock. It did not work. I bought the waterproof jeans anyway without the additional discount as I would like to try them for motorcycle riding and needed to order now for my May ride. However I did not appreciate that the discount code did not work.

Date of experience: April 21, 2023
Canada
1 review
0 helpful votes
Follow Colin U.
Unfollow Colin U.
Share Review
Report Review

Love my adventure pants
April 21, 2023

On a whim a few years ago I purchased a pair of the "adventure" water resistant pants. Over the years these pants have become my staple for any fall/winter/spring outdoor activities: Hiking, Mountain Biking, Winter Fatbiking, XC Skiing, and just general day to day wear, when I want a warmer lined, and windproof pant. I usually blow the knees out of my pants, but the heavy duty reinforced knee fabric has held up like they are still new on those pants. I use them so much I purchased a 2nd pair last month in the new green colour. Highly recommended.

Date of experience: April 21, 2023
Washington
1 review
0 helpful votes
Follow Heidi A.
Unfollow Heidi A.
Share Review
Report Review

The quality of these clothes is incredible. But I've ordered twice now and shipping experience has been painfully slow. Highly recommend the gear—just make sure you order a month or two ahead of time if you are planning on gifting for a special day. Customer service is very easy to communicate with and responsive.

Date of experience: April 20, 2023
GB
1 review
0 helpful votes
Follow Nick X.
Unfollow Nick X.
Share Review
Report Review

All fine good product!
April 20, 2023

Good product and service!

However Northbound send way too many marketing emails which resulted in me unsubscribing. Too many emails have the opposite effect ending up downgrading the brand.

Date of experience: April 20, 2023
Canada
1 review
0 helpful votes
Follow Teresa V.
Unfollow Teresa V.
Share Review
Report Review

Pants styling changed.
May 20, 2023

I had ordered another pair of pants which I thought were the same as my older pants which I adore. I love the cut, style and comfort those pants afforded me. So ordered what I thought was the same but in Tan. Turns out the styling was changed and they are now 1.5 inches wider in the thigh and don't sit right on my legs. So very disappointed. Asked why and they said new styling. So that was news to me. Then they said send them back in the original packaging and with the tags left on. Well I never keep the tags or bags so I was out of luck.
I was always a big supporter but not anymore.

Northbound Gear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 20, 2023
Canada
1 review
0 helpful votes
Follow Howard H.
Unfollow Howard H.
Share Review
Report Review

Wrong size in 3xl
May 20, 2023

Asian sizes not North american does not fit.not happy with product.

Northbound Gear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 20, 2023

From the business

Northbound Gear is a leader in water-resistant outdoor clothing, made tough with a strong commitment to the environment and the communities we work in.