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Northbound Gear

How would you rate Northbound Gear?
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Canada
1 review
0 helpful votes
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Poor customer service
February 9, 2023

Ordered pants for Christmas gift Dec9, delivery notification email indicated delayed with no further information. Tried contacting customer service through email 2x) and through Facebook page, with no responses received.
Finally received delivery Jan10. Product is what we expected, however customer service will deter us from future purchases.

Northbound Gear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 10, 2023
Washington
1 review
1 helpful vote
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My go-to pair of winter pants
December 18, 2022

It gets down to low 30º F, and these pants are PERFECT for keeping warm while maintaining an outdoor lifestyle. These pants are both rugged and comfortable. I'm a slim 5'7" and 145lbs and the size 28x28 fits flawlessly without a belt. The textured knees can take a beating. Bonus for pet owners—I can brush dog fur right off these pants!

Date of experience: December 18, 2022
Canada
1 review
0 helpful votes
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Looks good
March 14, 2023

Haven't had a chance to use it yet or test out its durability. Seemed well made with an inner lining and was quite comfortable to wear (only tried it on...couldn't use it). I usually wear pants that are size 32x32 and ordered the same but they were a little loose for me. Needed to size down to a 30 (waist)x32(in seem) instead and have shipped back my pants. Given the relatively longer shipping times, not sure I'm going to get a replacement before my hiking trip. If you can get this on sale for CAD 120ish, totally worth it. Anything more than that...not sure.

Date of experience: March 14, 2023
GB
1 review
0 helpful votes
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Brilliant Bag
December 13, 2022

Bought 2 pairs of trousers, they are so much better than I expected having bought from others in the past, just took delivery of the bag which again is much better than I expected already had people asking where I got it.

Date of experience: December 13, 2022
Canada
1 review
0 helpful votes
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Northbound gear shopping
December 19, 2022

My parcel seemed to have been delayed at some point in the delivery, but Northbound Gear helped me track it and called me back to keep me informed. In the end I did receive my parcel in time I would say thanks to Northbound Gear's help

Date of experience: December 19, 2022
Canada
1 review
0 helpful votes
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Snowshoe gear
January 7, 2023

The process of ordering was easy. The only challenge was discerning the correct size. Felt like I was guessing a bit. The pants are well made and do the job. They aren't as fitted as I had hoped however snowshoeing isn't a fashion exercise!

Date of experience: January 7, 2023
California
1 review
0 helpful votes
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Shiping problems
November 19, 2023

Pants i ordered are great really like it but i got them like almost after month from order day
Im not use to such a long delivery lead time
Now i ordered (by mistake) a jacket,
Tracking number show that my order sitting somewhere in Jamaica NY for over e week now
That's really messed up

Date of experience: November 19, 2023
New Zealand
1 review
0 helpful votes
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This company is not good
September 12, 2023

I bought one WeatherproofTactical" Jacket,I normally size is XL,we bought Xxxlstill very short and quality is not good,it delivered from china yiwu this town made most of cheap clothes of the world.the company website said all stuff made in canada it is not true

Northbound Gear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 13, 2023
Canada
1 review
0 helpful votes
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First wear.
February 18, 2023
Updated review

Pants a size big. Ordered a 32x30 but this fits like a 34 x32. Pants could benefit from a thigh pocket. Like the belt loops and stretch fabric. Only one hike in this pants so haven't tested the water resistance.

Date of experience: February 18, 2023

Kept getting redirected to other special offersTrouble...
February 18, 2023
Previous review

Kept getting redirected to other special offers
Trouble applying discount code

Date of experience: January 19, 2023
Canada
1 review
0 helpful votes
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It's difficult to choose pants that have specific lengths, I am tall so I could only order the women adventure water resistant pants, if the other pants would have short, medium and tall I would have ordered more.

Northbound Gear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 26, 2022
Washington
1 review
0 helpful votes
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Warm, comfortable pants
November 24, 2023

I purchased their Men's Adventure Water Resistant Pants, very comfortable, fit true to size, great for outdoor recreation in fall or winter, probably too hot for the summer. Only drawback for me was I felt it took too long from when I purchased them online to when I received them, over two weeks.

Date of experience: November 24, 2023
California
1 review
0 helpful votes
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Outdoor gear head no longer skeptical
January 2, 2023

After an expected 2wk delivery period, I received my "Adventure Pants"! They are true to size; 36/34 (I'm 6' 225lbs)! They are extremely durable! And most importantly, they are comfortable! I'm extremely happy with my purchase!

Date of experience: January 2, 2023
Nebraska
1 review
0 helpful votes
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Need to return
January 27, 2023

I where a size 2xl jacket and I read in the reviews on the tactical jacket that you should size up. So I ordered a 3xl. It came in about three weeks and was to small. So while the jacket looks good I need to return it.

Date of experience: December 28, 2022
Canada
1 review
0 helpful votes
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ITEMS NEVER SHIP
January 25, 2023

Placed an order Dec 5. Stated expected delivery was Dec 19. Today is 26th and there are no shipping updates since order was placed. Phone number is answered by a machine and no call backs are given. Chat function on website doesn't work. DO NOT ORDER FROM THIS STORE.

Northbound Gear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 26, 2022
Canada
1 review
0 helpful votes
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Return/Exchange
June 6, 2023

I have returned the Women's Explorer summer pants, Size 12 as they were too small. I had purchased size 14 last year and they were a bit too big.
I have exchanged the Women's Adventure Water Resistent pants size 12 because they were too short waisted. I purchased Size 14 last year and they were too big. I have asked to exchange them for Size 12 high waisted. Last year they came with a belt but not this year.
I noticed the styles have changed since last year and I don't feel the quality is the same.

Northbound Gear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 7, 2023
Tennessee
1 review
0 helpful votes
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Good quality; Delivery takes forever
October 31, 2023

The pants I ordered seem to be really good quality. Fit is true to size. I'm 5'2" and about 115lbs. The size 0 fit like a glove; I accidentally ordered 0 regular and should have ordered 0 short. I just wish I could have had them in time for the vacation for which I ordered them. It is listed in the FAQs that delivery time "can take up to 6 weeks", but I really wish this was more apparent at checkout. It took almost a month for them to arrive. Customer service was quick to respond to my inquiries. They did claim that they couldn't re-route the package back to the company because it had already shipped. I'm not in postal work, but re-routing is done once something ships. You also have to pay to ship back exchanges.

Date of experience: October 31, 2023
Canada
1 review
0 helpful votes
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Long time awaitin'
February 5, 2023

I ordered my pair after a friend got his and I liked the look of them. The delivery took over three weeks so longer than most. The pants look and feel great but they are a bit long. I ordered a 34W-34L, like my jeans, and I really should have ordered a 34W-32L. Not a biggie since they have a zipper on the bottom which opens to give them a flared look.

Date of experience: February 5, 2023
Ohio
1 review
0 helpful votes
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Poor shipping
December 21, 2022

Fantastic product.

Shipping said it would take max of 4 days. Ended up taking over two weeks. Same happened with my more recent purchase. The product is phenomenal tho.

Date of experience: December 21, 2022
Canada
1 review
0 helpful votes
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Ladies'summer vacation pants
April 17, 2023

Very good experience overall.
However, I find that 30 inch pants in Short size is still long. They should be shorter. I'm 5'3" so I had to have them hemmed which adds to the price.

Date of experience: April 17, 2023
Canada
1 review
0 helpful votes
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Update my original review
January 16, 2023
Updated review

I've sent Shawn an email message already to express myself feelings about your

BLACK FRIDAY 25% DISCOUNT

After patiently waiting, my original issue regarding not receiving the proper discount has been successfully resolved, I'm quite pleased with the jacket I ordered and did finally receive.

Date of experience: January 16, 2023

I've sent Shawn an email message already to express...
December 25, 2022
Previous review

I've sent Shawn an email message already to express myself feelings about your

BLACK FRIDAY 25% DISCOUNT

Date of experience: November 25, 2022

Overview

Northbound Gear has a rating of 3.3 stars from 1,679 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Northbound Gear most frequently mention adventure pants, customer service and good quality. Northbound Gear ranks 2nd among Outdoor Clothing sites.

service
39
value
40
shipping
43
returns
26
quality
36
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2,138 reviews