Ordered pants for Christmas gift Dec9, delivery notification email indicated delayed with no further information. Tried contacting customer service through email 2x) and through Facebook page, with no responses received.
Finally received delivery Jan10. Product is what we expected, however customer service will deter us from future purchases.
It gets down to low 30º F, and these pants are PERFECT for keeping warm while maintaining an outdoor lifestyle. These pants are both rugged and comfortable. I'm a slim 5'7" and 145lbs and the size 28x28 fits flawlessly without a belt. The textured knees can take a beating. Bonus for pet owners—I can brush dog fur right off these pants!
Haven't had a chance to use it yet or test out its durability. Seemed well made with an inner lining and was quite comfortable to wear (only tried it on...couldn't use it). I usually wear pants that are size 32x32 and ordered the same but they were a little loose for me. Needed to size down to a 30 (waist)x32(in seem) instead and have shipped back my pants. Given the relatively longer shipping times, not sure I'm going to get a replacement before my hiking trip. If you can get this on sale for CAD 120ish, totally worth it. Anything more than that...not sure.
Bought 2 pairs of trousers, they are so much better than I expected having bought from others in the past, just took delivery of the bag which again is much better than I expected already had people asking where I got it.
My parcel seemed to have been delayed at some point in the delivery, but Northbound Gear helped me track it and called me back to keep me informed. In the end I did receive my parcel in time I would say thanks to Northbound Gear's help
The process of ordering was easy. The only challenge was discerning the correct size. Felt like I was guessing a bit. The pants are well made and do the job. They aren't as fitted as I had hoped however snowshoeing isn't a fashion exercise!
Pants i ordered are great really like it but i got them like almost after month from order day
Im not use to such a long delivery lead time
Now i ordered (by mistake) a jacket,
Tracking number show that my order sitting somewhere in Jamaica NY for over e week now
That's really messed up
I bought one WeatherproofTactical" Jacket,I normally size is XL,we bought Xxxlstill very short and quality is not good,it delivered from china yiwu this town made most of cheap clothes of the world.the company website said all stuff made in canada it is not true
Pants a size big. Ordered a 32x30 but this fits like a 34 x32. Pants could benefit from a thigh pocket. Like the belt loops and stretch fabric. Only one hike in this pants so haven't tested the water resistance.
Kept getting redirected to other special offers
Trouble applying discount code
It's difficult to choose pants that have specific lengths, I am tall so I could only order the women adventure water resistant pants, if the other pants would have short, medium and tall I would have ordered more.
I purchased their Men's Adventure Water Resistant Pants, very comfortable, fit true to size, great for outdoor recreation in fall or winter, probably too hot for the summer. Only drawback for me was I felt it took too long from when I purchased them online to when I received them, over two weeks.
After an expected 2wk delivery period, I received my "Adventure Pants"! They are true to size; 36/34 (I'm 6' 225lbs)! They are extremely durable! And most importantly, they are comfortable! I'm extremely happy with my purchase!
I where a size 2xl jacket and I read in the reviews on the tactical jacket that you should size up. So I ordered a 3xl. It came in about three weeks and was to small. So while the jacket looks good I need to return it.
Placed an order Dec 5. Stated expected delivery was Dec 19. Today is 26th and there are no shipping updates since order was placed. Phone number is answered by a machine and no call backs are given. Chat function on website doesn't work. DO NOT ORDER FROM THIS STORE.
I have returned the Women's Explorer summer pants, Size 12 as they were too small. I had purchased size 14 last year and they were a bit too big.
I have exchanged the Women's Adventure Water Resistent pants size 12 because they were too short waisted. I purchased Size 14 last year and they were too big. I have asked to exchange them for Size 12 high waisted. Last year they came with a belt but not this year.
I noticed the styles have changed since last year and I don't feel the quality is the same.
The pants I ordered seem to be really good quality. Fit is true to size. I'm 5'2" and about 115lbs. The size 0 fit like a glove; I accidentally ordered 0 regular and should have ordered 0 short. I just wish I could have had them in time for the vacation for which I ordered them. It is listed in the FAQs that delivery time "can take up to 6 weeks", but I really wish this was more apparent at checkout. It took almost a month for them to arrive. Customer service was quick to respond to my inquiries. They did claim that they couldn't re-route the package back to the company because it had already shipped. I'm not in postal work, but re-routing is done once something ships. You also have to pay to ship back exchanges.
I ordered my pair after a friend got his and I liked the look of them. The delivery took over three weeks so longer than most. The pants look and feel great but they are a bit long. I ordered a 34W-34L, like my jeans, and I really should have ordered a 34W-32L. Not a biggie since they have a zipper on the bottom which opens to give them a flared look.
Fantastic product.
Shipping said it would take max of 4 days. Ended up taking over two weeks. Same happened with my more recent purchase. The product is phenomenal tho.
Very good experience overall.
However, I find that 30 inch pants in Short size is still long. They should be shorter. I'm 5'3" so I had to have them hemmed which adds to the price.
I've sent Shawn an email message already to express myself feelings about your
BLACK FRIDAY 25% DISCOUNT
After patiently waiting, my original issue regarding not receiving the proper discount has been successfully resolved, I'm quite pleased with the jacket I ordered and did finally receive.
I've sent Shawn an email message already to express myself feelings about your
BLACK FRIDAY 25% DISCOUNT
Answer: So far the evidence is that it is a scam. Ask me in a year and maybe it will have arrived in time for next hiking trip.
Answer: China... apparently. Won't know for sure as not yet arrived.
Answer: Hi Elizabeth, I'm sorry for the delay. Upon checking, it shows that your order was shipped last October 14, however, there seems to be a delay with the delivery on the courier's end. They provided an update on the tracking information and I attached a link for your reference. https://www.canadapost-postescanada.ca/track-reperage/en#/details/1023038360005180 As much as I love to expedite the delivery, this situation is out of our control. No worries, I will reach out to the courier to see to it that the item will be delivered soon. Rest assured that your order will be delivered anytime soon.
Northbound Gear has a rating of 3.3 stars from 1,679 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Northbound Gear most frequently mention adventure pants, customer service and good quality. Northbound Gear ranks 2nd among Outdoor Clothing sites.