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Northbound Gear

How would you rate Northbound Gear?
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Canada
1 review
0 helpful votes
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Pants and jacket
January 27, 2023

Being a big outdoors fella I was excited to try out my new gear. Not disappointed, very comfortable and warm during these cold winter months. Overall a very happy customer.

Date of experience: January 27, 2023
Maine
1 review
0 helpful votes
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Too little too late
January 20, 2023

I placed an order Dec. 9 thinking I might be getting my wife something nice for Christmas in a couple weeks. Here its Dec. 20 and they just shipped it

Northbound Gear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 21, 2022
Canada
1 review
0 helpful votes
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Love this product
February 26, 2023

Between my husband and I we now own 5 pairs of northbound pants! We love them all - very comfortable and true to size. Thanks for making such an excellent product!

Date of experience: February 26, 2023
California
1 review
0 helpful votes
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Quality Product
February 18, 2023

Just received my Women's "Adventure" Water Resistant Pants, they are the most comfortable winter pants I've ever owned. Fit is perfect, as the sizing chart suggested. Highly recommend this product.

Date of experience: February 18, 2023
Ireland
1 review
0 helpful votes
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Disappointing
March 5, 2023
Updated review

Took a long time to arrive and it's the poorest made item I've got from Northbound. Poorly made, I just didn't like the jacket and have since given it away. Other items had much better quality

Date of experience: February 3, 2023

Excellent service
January 4, 2023
Previous review

Excellent service

Date of experience: January 4, 2023
Canada
1 review
0 helpful votes
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Northbound Gear are one of the few companies who are quick to respond if you a have any questions. This is rare quality nowadays when dealing with online companies.

Date of experience: October 14, 2023
North Carolina
1 review
0 helpful votes
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Abysmal customer service
February 13, 2023

Took 3 emails and a week to "approve" my return. Jacket and pants run big. Be careful in selecting size. Items are a high quality. Best for northern climes.

Northbound Gear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 14, 2023
Canada
1 review
0 helpful votes
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A little late!
January 31, 2023

You never replied to any of my emails asking when it would come. It was late for Christmas which I didn't appreciate. I will think twice before ordering again.

Date of experience: January 1, 2023
Michigan
1 review
0 helpful votes
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Poor shipping experience, beware!
November 6, 2023

Very disappointed with how long the items I ordered took to ship. Don't be fooled by early tracking info as it's misleading. It took almost 3 weeks to deliver.

Date of experience: October 30, 2023
Canada
1 review
0 helpful votes
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New outdoor pants
March 22, 2023

Very happy with my new outdoor pants. I bought them for walking the winter months. They are very comfortable and easy to walk in. Not loud like snow pants

Date of experience: March 22, 2023
Colorado
1 review
0 helpful votes
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Great cold weather hiking pants
November 23, 2022

Finally had a chance to wear thes pants on a cold, breezy day in the Colorado Rockies. Temps were in the low 30's. Didn't wear an under layer and initially thought I might have under-dressed however once I warmed up hiking I was very comfortable. No tighness anywhere, especially around my knees which is very important to me post knee replacement.I purchased a pair for both my parther and me. Neither of us have much in the backside or hips to hold pant up so we wore belts, as it felt like the pants might slip however I did not notice a problem while movimg around and hiking. We bolh really like these pants. Our new go-to for winter hiking.

Shopping App was kind of wonky on my phone in the beginning however it sorted out okay. Also, wasn't very evident how to delete a selection in the cart but I managed to figure that out. Looking forward to receiving this product.

Date of experience: November 23, 2022
GB
1 review
0 helpful votes
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Great company
November 30, 2023

The products are fantastic, in fact they are so amazing my husband ordered a second pair of trousers. Many thanks

Date of experience: November 30, 2023
Northbound G. Northbound Gear Rep
over a year old

Hi Tina,

Wow, we're overjoyed to hear that both you and your husband are loving our products! Thank you for the fantastic feedback and for choosing us again. We're delighted to be part of your journey.

If there's anything else you need, feel free to reach out anytime!

Canada
1 review
0 helpful votes
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No Issues
December 30, 2022

I had no issues navigating the website or placing my order.
Shipping took approx 1 month but it was probably partly due to it being the holiday season.

Date of experience: December 30, 2022
Australia
1 review
0 helpful votes
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Happy wife, happy life!
January 7, 2023

I had a pair already, and thought my wife would also like some of the light adventure trousers. I was right - a very good purchase experience all 'round.

Date of experience: January 7, 2023
Georgia
1 review
0 helpful votes
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Waterproof jeans
May 27, 2023

The order took a few weeks or so, tried them on, they appear to be waterproof but it's already too hot to wear them. I'll try them out next fall when it cools off.

Date of experience: May 27, 2023
Canada
1 review
0 helpful votes
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I love the quality of this clothing.
July 31, 2023
Updated review

It does take a little while to receive the order, but it's worth the wait because the quality of this clothing is very good. I am happy with everything I have purchased so far!

Date of experience: July 31, 2023

Excellent quality clothes
April 2, 2023
Previous review

The clothing is of great quality and is living up to the advertisements. Be prepared to wait for a while for shipping.

Date of experience: April 2, 2023
GB
1 review
0 helpful votes
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Outstanding
December 3, 2022

Bought two pairs of Northbound Pants, 2nd pair I ordered were next size down from the 1st and perfect fit. Bought the Jacket recently and wasn't sure on size so took a gamble and ordered XL and found it snug but great.

Date of experience: December 3, 2022
GB
1 review
0 helpful votes
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Don't buy from Northbound Gear, I have been waiting weeks for my order, tracking says items in transit, no customer service, no reply to emails, items probably won't arrive, good job I paid by credit card so I can claim my money back?

Northbound Gear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 13, 2023
Canada
1 review
0 helpful votes
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Review of Northbound Gear Experience
April 3, 2023

Overall the experience was great. Pants took about 3 weeks to arrive a little longer than I expected but no expectation had been set either. The pants appear to be of excellent quality

Date of experience: April 3, 2023
Oregon
1 review
0 helpful votes
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Really, really slow delivery
December 16, 2022

Pants were great. Northbound alerted me when they had my size available. I immediately ordered them for a decent price. Then I waited weeks to receive them.

Date of experience: December 16, 2022

Overview

Northbound Gear has a rating of 3.3 stars from 1,679 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Northbound Gear most frequently mention adventure pants, customer service and good quality. Northbound Gear ranks 2nd among Outdoor Clothing sites.

service
39
value
40
shipping
43
returns
26
quality
36
This company responds to reviews on average within 1 day

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2,138 reviews