With multiple layers, I have a lot of flexibility with these gloves. The reason I bought them was to keep my finger tips warm when it's extremely cold outside. They passed the test.
Product really good. Didn't realise the delivery time is longer than normal but that's ok.
Not sure I like the amount of texts and emails received after I ordered.
Overall happy with product.
Haven't seen the items(pants) yet. I had them shipped to another address that I don't live at. They are wrapped and waiting for Christmas to be opened.
Constant updates on the status of the purchase right unto delivery. Feels like a quality product but with the weather warming up I won't get a chance to use it until next winter.
Shopping and communications are great, post this side of the pond (Royal Mail) is crap, but love the quality of your gear. Many thanks Dave & Shirley.
Shipped via USPS and their intermediary (?...I really don't know how usps works anymore other than they suck quite often) caused it to be really slow. Got my item though and do like it a lot so far.
I tried calling your company and I sent 2 emails about an order I placed in Dec. And no one ever replied to me. Horrible customer service. You also have no good way of tracking the orders.
The coupon code I received to sign up with my email address didn't work. Kind of like a bait and switch
Very helpful assistance when trying to decide whether or not to buy some pants. Of importance, I was assured if they did not fit, I could return them less the re-stocking fee.
I placed the order on November 23rd. It showed the product was in stock. I was expecting to get the product within 10 business days. The product arrived on December 22nd.
I really wanted them for my hunting trip leaving on December 7th.
Canadian design but the product had to go through Customs?
I ordered 2 pairs of pants size 8. One was visibly much smaller. I am awaiting a response as to where to go from here. An inquiry was put into the warehouse
The pants I purchased seem good so far, but the shipping experience was frustrating. Shortly after purchase I received a notification that the product had shipped. Then a week or so later I was wondering where it was. Checked the tracking site and it said it hadn't left the facility. I then wondered if I had been scammed and contacted support.They said this is normal and it can take up to 6 weeks for delivery. WTF!?! I could have driven there (CA to TX) and got it faster. If the tracking link is worthless then let me know and also let me know it could be up to 6 weeks for delivery.
EXCELLENT experience! I realized after the fact, I had ordered the wrong color. Customer service was great! Efficient and corrected my mistake causing me no extra money or time.
We bought this shirt as a gift for my husband's son and he loves it. Particularly thrilled with its SPF rating. Said it is so comfortable and perfect for spending the day out on the water
Hi Trish,
I'm so happy to know that your husband's son loves the gear! And we couldn't be more happy for giving us a 5-star rating! Thank you so much for choosing our products and we look forward to you trying out our other items.
If you need any assistance or have any questions, please don't hesitate to reach out to us. We're always here to help!
Good service as usual!
Ordering was simple, questions were answered quickly.
Mail was a little slower than expected, but it was Christmas, so I was lucky to get them.
Thank you!
I think my review title says it all. It took over 2 weeks to reach me and customer service were no help. They didn't even bother to reply to two emails.
The pants are warm and comfortable to wear. The delivery of the pants was very slow, it took 5 weeks! And the hoodie from the same order took extra 4 weeks and came after I came back from my trip! Sizing: the regular is size is surprisingly long and the tall is realy tall, I had to sendi it back. Unfortunately the process of the return was very difficult to navigate on the website. I had to send it back to Canada for $19. With insurance it would have been $43! This is now 6 weeks ago and I have not heard back from the company nor did I get the exchange pants yet! Product is ok but they have to work on their communication, service and handling!
Love our north bound gear. Super easy to order. I do wish they got here quicker but I have no problem waiting for them. The whole family has them and we all love wearing them.
Purchased ice grips they came with no label or size on the grips, very thin rubber which broke in to places on first wear which was on snow and ice. We were not refunded only given a store credit.
Wearing a pair of your pants as I order another colour and a jacket. You do everything right
Jacket size labelled larger than it is. XL is a Large or Medium. Need to go up 1 or 2 sizes
Wearing a pair of your pants as I order another colour and a jacket. You do everything right
Very pleased with product but shopping was poor. Supposed to be here Dec 27 but not delivered until Jan. 12. Glad we did not have an early Jan adventure planned
Overview
Northbound Gear has a rating of 3.3 stars from 1,679 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Northbound Gear most frequently mention adventure pants, customer service and good quality. Northbound Gear ranks 2nd among Outdoor Clothing sites.
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Business History
The Northbound Gear Family is a small but mighty team of 12 movers and shakers from around the world. We span 6 continents and speak a combined 7 languages. A truly global team brought together for the sole purpose of creating the highest quality sustainable apparel on the planet.
HOW WE STARTED
As three outdoor enthusiasts, we set out on a mission to design innovative outdoor apparel that is durable, comfortable, & stylish.
The company name, Northbound Gear, symbolizes what we stand for. We are always moving forward and never looking back. From our products to our lifestyle, we strive to be the best we can possibly be, and design the best products to enhance your next outdoor adventure.
We are constantly field testing, noting customer feedback, and improving our designs so we can create the best possible products in the world. As a rule of thumb, If we won't wear it, we won't sell it!
If you have any feedback about your purchase or have any product ideas you would like to see us design, we’d love to hear from you!
Contact us and let us know how we can serve you better.
Onwards & Upwards!
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi John,
I want to express my heartfelt gratitude for your kind message and for generously awarding us a stellar 5-star rating! It's wonderful to hear that you've had a great experience with both our service and the quality of our products. While we understand that you won't have the opportunity to use the product until next winter due to the warming weather, we're confident that it will serve you well when the time comes.
If you ever have any questions, require assistance, or simply want to chat about our products, please feel free to reach out. We're here to ensure your experience with us remains exceptional!