Website and ordering fine but getting the bank to validate payment extremely frustrating
Order was shipped and delivered on time as promised. Pants are great quality!
Very easy shopping experience, and it's true to size
I love my adventure camps! Wore them winter camping last weekend! :)
The delivery time of over 3 weeks is a deterrent for me making future purchases.
Ordered my coat in the wrong size and they promptly exchanged it for another!
Excellent shipping, it arrived quickly and in good condition
Good deals on great products, easy processing will definitely use again
Smooth and easy, the delivery was a little longer than expected.
Hi Wayne,
We greatly appreciate your feedback and are thrilled that you made a purchase with Northbound Gear! Your choice means a lot to us, and we look forward to serving you again in the future. Once again, thank you for choosing Northbound Gear!
Have a great day!
Very good! Delivery was slow but it may have been weather related this year
Lovely soft material, excellent customer service regarding returns and exchanges
Hello Elaine,
Thank you for sharing your experience with us, and for the 5-star rating! We're thrilled to know that you're enjoying the material of our products. We're also glad to hear that our customer service team could assist you effectively with returns and exchanges. Your satisfaction is our priority, and we're here to ensure you have a positive experience with Northbound Gear.
If you have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Easy, quick and reliable transaction. Easily of greater value than advertised.
Love the pants and we will be ordering more. Great customer support too!
Thank you so much for your feedback and for awarding us a 5-star rating, Haley!
I'm delighted to hear that you love the pants and that you're planning to order more. It's wonderful to know that you also had a positive experience with our customer support team. Your satisfaction is our top priority, and we're thrilled to have the opportunity to serve you again.
If you have any further questions or need assistance in the future, please feel free to reach out!
While happy with the products and pricing/promotions, delayed deliveries kept me on edge.
My husband loved these pants! I do wish they were made in Canada as well.
Thank you for sharing your feedback with us, V! I'm delighted to hear that your husband loved the pants.
I appreciate your suggestion and we're always looking for ways to improve our products and customer experience. Your input is invaluable to us.
If you have any further questions, please feel free to reach out. We're here to help!
I don't like being cold anymore and these will do the trick.
Hi Carolyn,
Thank you so much for your fantastic feedback and the 5-star rating! We're delighted to hear that you find our products wonderful and that they fit perfectly. Keeping warm is essential, and we're thrilled that our product will keep you cozy.
If you ever have more feedback or questions in the future, feel free to reach out. Stay warm and comfortable!
Let me wear these first and then I'll review them.
I like these so much, I'm looking to pick up another pair of pants.
Overview
Northbound Gear has a rating of 3.3 stars from 1,679 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Northbound Gear most frequently mention adventure pants, customer service and good quality. Northbound Gear ranks 2nd among Outdoor Clothing sites.
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Business History
The Northbound Gear Family is a small but mighty team of 12 movers and shakers from around the world. We span 6 continents and speak a combined 7 languages. A truly global team brought together for the sole purpose of creating the highest quality sustainable apparel on the planet.
HOW WE STARTED
As three outdoor enthusiasts, we set out on a mission to design innovative outdoor apparel that is durable, comfortable, & stylish.
The company name, Northbound Gear, symbolizes what we stand for. We are always moving forward and never looking back. From our products to our lifestyle, we strive to be the best we can possibly be, and design the best products to enhance your next outdoor adventure.
We are constantly field testing, noting customer feedback, and improving our designs so we can create the best possible products in the world. As a rule of thumb, If we won't wear it, we won't sell it!
If you have any feedback about your purchase or have any product ideas you would like to see us design, we’d love to hear from you!
Contact us and let us know how we can serve you better.
Onwards & Upwards!
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nick,
We're thrilled to hear that you are satisfied with our products! Thank you for your purchase and for choosing Northbound Gear! If you have any other questions or concerns, please let us know. We're more than happy to help!
Best regards