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Northbound GearReviews 1,671

3.0

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Northbound Gear Reviews Summary

Northbound Gear has a rating of 3 stars from 1,671 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Northbound Gear most frequently mention adventure pants, customer service and good quality. Northbound Gear ranks 5th among Outdoor Clothing sites.

service
39
value
40
shipping
43
returns
26
quality
36

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2,134 reviews

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Canada
1 review
0 helpful votes
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Preparing for a future trip to Iceland brought me Northbound Gear's website and their products geared to exploring the outdoors. For Christmas presents for myself and my husband, I had purchased both Mens and Womens Apex jackets, Adventure pants and the Mens Summer zip-off pants. While there were small issues with my orders, Kelly and the Customer Service Team went above and beyond correcting a defective item and exchanging another. My review is coming well after receiving their products due to actually using them over our harsh Ontario winter. The Apex jackets were perfect- the weight, advertised functions (weather and waterproof) and fit for both my husband I (we're tall!) were perfect. All of it. We both love our Adventure pants. After exchanging the original Womens to the new high waisted option in Womens Tall, I'm in love and CAN NOT wait to take them out on winter adventures in Iceland in November!
Overall- amazing service with amazing products for this West coast Canadian company!
Thank you so much, Kelly and the team at Northbound Gear!

Date of experience: November 10, 2022
North Dakota
1 review
0 helpful votes
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Fxcellent quality
December 10, 2022

Ordering was easy. But short was not short enough for me

Date of experience: November 10, 2022
Canada
1 review
0 helpful votes
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Pleasantly surprised
November 10, 2022

No problems placing my order. Website was easy to navigate.

Date of experience: November 10, 2022
Canada
1 review
0 helpful votes
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Fantastic
November 9, 2022

Great easy to use. Your product is Fantastic. Thank you

Date of experience: November 9, 2022
New Zealand
1 review
0 helpful votes
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Neat Backpack
November 9, 2022

Bought four pairs of pants from here a year or two ago and was floored by the quality. Happy to return and get more great gear for my needs. This time I came for a backpack as I quite liked how it sounded and was outward bound for an international trip.
I haven't gone yet, but I HAVE flown nationally with the backpack and given it a trial. The back itself is of a good quality and it looks very professional and discreet. The handles on multiple sides come in handy way more than I had expected and I often find myself carrying this backpack like a briefcase through narrow spaces (such as an airplane).
I did have some loose stitching on my bag in the mesh compartment of the clothes carrying section. I'm hoping it holds up for my big trip. So far it hasn't run, but there is a definite detachment that keeps me on edge.
For anyone who is looking to use this bag for traveling, be careful how you pack it! I found that stuffing it, even with the expandable part NOT expanded, makes it too big to be a carry-on (I awkwardly had to pull things out of the front pockets to get the bag to fit on one flight). I don't mean a personal item; I mean be careful how you pack it to make it fit as a carry-on bag. Go even lighter for personal item. Although, this may just be due to the small nature of Air New Zealand ATR72 planes.

The expandable bit is not super practical to have out as it sticks out pretty far. I have a very small frame (5'4,110 pounds) and I would not wear the bag expanded. That said, the expansion zipper is very handy as a compression tool for packing clothes tight. Eliminates the need for a packing compression cube because it serves the same function. Pretty handy! But again, be careful not to overpack.

Date of experience: November 9, 2022
California
1 review
0 helpful votes
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Pants
November 9, 2022

Love these pants. I had ordered these pants about a year ago and they came with a belt. I needed more pants and ordered more but this time they did not come with a belt. Wondering why they don't come with a belt now?

Date of experience: November 9, 2022
Canada
1 review
0 helpful votes
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Great customer interaction
November 8, 2022

From the web site/order process to receiving my pants was smooth.

Date of experience: November 8, 2022
GB
1 review
0 helpful votes
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Northbound Gear
November 8, 2022

Ordered the fleece lined waterproof trousers. They are absolutely amazing to wear. Extremely comfortable and so warm. Just started with Royal Mail so great choice.

Date of experience: November 8, 2022
Canada
1 review
0 helpful votes
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Pants
November 7, 2022

Great the website was very easy to use the pants are for a gift. They look great

Date of experience: November 7, 2022
Canada
1 review
0 helpful votes
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My new "go to" pants
November 6, 2022

Nice warm comfy pants, I slip them on every day after work. Great for going outdoors wearing these. Quality seems really good, so far.

Date of experience: November 6, 2022
Canada
1 review
0 helpful votes
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Fantastic clothing
November 6, 2022

Love the pants. You can't go wrong with them. Husband loves wearing them winter or summer.

Date of experience: November 6, 2022
Canada
1 review
0 helpful votes
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Good pants
November 6, 2022

Easy like doing it like on amazon. The parts are very good when I work outside.

Date of experience: November 6, 2022
Canada
1 review
0 helpful votes
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Ordered the hiking pants. Awesome
November 5, 2022

Great hiking pants. I work in the film industry and the pants are perfect.

Date of experience: November 5, 2022
Washington
1 review
0 helpful votes
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Top Quality
November 5, 2022

Quick, professional service. Looking forward to a quality product.

Received - Happy with the warmth and waterproofing. Very comfortable as well.
*Thank You

Date of experience: November 5, 2022
Canada
1 review
1 helpful vote
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First order I paid $119 repeat $134 now you offer $87
Not happy I am being ripped off
Not a very good fit,high rise

Date of experience: November 4, 2022
Canada
2 reviews
3 helpful votes
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Pricey
August 17, 2022

I've ordered several items from Northbound Gear and didn't find them worth the cost. Many lose threads, zippers that don't work properly and the return process (since it has to be returned to Asia) is difficult to say the least. Although NB Gear is still on the lower price end for travel/adventure gear, your better off spending more on the higher priced, better quality, not adding china gear.

Date of experience: August 16, 2022
Pennsylvania
1 review
11 helpful votes
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HORRIBLE SERVICE -SCAMMERS
May 7, 2022

This company doesn't seem to really have any inventory on hand. My original order took over a month of prodding their customer service before they shipped my item. When the product finally arrived it didn't fit so I asked for an exchange. What a nightmare that had become. Going on my fifth month and since do not have my product. I will never order from this company again. Buyers beware.

Date of experience: May 7, 2022
Northbound G. Northbound Gear Rep
over a year old

Hi Kat, thanks for taking the time to leave a review.

We sincerely apologize for the delay in your order. Unfortunately, some unexpected incidents occurred which caused some delays. I completely understand your frustration and I'm sorry.

I'm in the process of resolving this for you. We've contacted the courier and we've been communicating with them over the past few days to make sure we get your package to you ASAP.

We'll keep in touch with you for updates but if you have any further concerns in the meantime please feel free to reach out to us at info@northboundgear.co. We're always happy to assist!

GB
1 review
3 helpful votes
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Just the job
March 23, 2022

I bought the women's adventure trousers and have found them to be a comfortable good looking and practical pair of trousers in all weathers. The sizes are very generous…… I'm usually a UK16 but bought a 14 going on the reviews, in actual fact I feel I could go another size down. The inner fleece lining makes the trousers feel so snug without becoming too warm. I've only worn them over the winter which has been fine, although they may be too warm to wear over the summer but time will tell. British summer temperatures can vary a lot!
The waterproofing is excellent but does need reproofing after a couple of washes.
Also bought the men's weatherproof tactical jacket for my son who is equally pleased with the quality and performance.

Date of experience: March 23, 2022
Canada
1 review
8 helpful votes
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Northbound gear cargo bag
March 21, 2022
Updated review

This is a great bag view full review on youtube. Subscribe and leave a comment for a chance to win a free bag
Watch "NORTHBOUND GEAR 50L CARGO BAG GIVEWAY & REVIEW, of this back pack" on YouTube
https://youtu.be/j_3V9mlB74s

Date of experience: March 21, 2022

Men's explorer pants
March 17, 2022
Previous review

I've been wearing the camo north bound gear company adventure pants on my outdoor adventures for about 6 months. They've quickly become my go to choice in outdoor pants and the 50l back pack is awesome

Date of experience: March 17, 2022
GB
1 review
2 helpful votes
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Excellent!
March 20, 2022

Have ordered several times from Northbound Gear. Web site easy to Navigate. Order fulfilment and delivery very efficient and swift. Love the quality and fit of the Clothing. Well thought out, designed and manufactured clothing. Absolutely first class. Will be using Northbound Gear as my go to site and supplier in future. Highly Recommended.

Date of experience: March 19, 2022

From the business

Northbound Gear is a leader in water-resistant outdoor clothing, made tough with a strong commitment to the environment and the communities we work in.