website thubmnail of Northbound Gear

Northbound Gear

How would you rate Northbound Gear?
grey star
grey star
grey star
grey star
grey star
Canada
1 review
0 helpful votes
Follow Chris V.
Unfollow Chris V.
Send Message
Share Review
Report Review

Men's pants much nicer than womens
January 11, 2023

The women's adventure pants have one less pocket and no reinforced knees. They also don't have the cute orange zippers that the men's do. Trust the size guide, the size numbers are not the same as most clothing. Exchange process has been easy enough so far.

Date of experience: January 11, 2023
Canada
1 review
0 helpful votes
Follow Claudio R.
Unfollow Claudio R.
Send Message
Share Review
Report Review

Great pants
November 12, 2023

Excellent service and I am very satisfied. The sizing guide was accurate, however, I did not follow the recommendation to go lower in size if you are in between sizes. I preferred a bit more room through the waist and seat. They are perfect for me.

Date of experience: November 12, 2023
Northbound G. Northbound Gear Rep
over a year old

Hi Claudio,

Thank you for sharing your feedback with us! I'm happy that you're very satisfied with our service and that our sizing guide proved to be accurate for you. I understand the importance of having the right fit, and we're glad to know that you found the pants perfect for you, even with your preference for a bit more room through the waist and seat.

Your satisfaction is our priority, and we truly appreciate your 5-star rating.

Let me know if you have further questions or concerns, I am here to help!

Canada
1 review
0 helpful votes
Follow John U.
Unfollow John U.
Send Message
Share Review
Report Review

Good product, poor communication
March 5, 2023

I ordered my pants at the beginning of January and got an initial delivery notice for January 10. That was changed once to January 12, then became January 12, then indefinite. I followed up by email with Northbound Gear and was told someone would look into it. No followup so I emailed again and got just another apology.
Finally I was notified by Shop.com that Delivery would be January 30, and by checking the Post Office tracking I saw that my package had just cleared customs! After that all proceeded on schedule and I am happy with my pants.

Date of experience: February 3, 2023
Australia
1 review
0 helpful votes
Follow Andrew K.
Unfollow Andrew K.
Send Message
Share Review
Report Review

Love these new pieces of camping gear!
August 24, 2023

I was a little bit skeptical buying clothing online, but decided to take a punt based on the great prices of both the adventure pants and the tactical jacket. I haven't tested them out in the bush yet, but even wearing them around the city keeps me so warm.

Date of experience: August 24, 2023
Northbound G. Northbound Gear Rep
over a year old

Hi Andrew,

Thank you so much for giving us a 5-star rating! We understand that buying clothing online can raise some skepticism, and we truly appreciate your trust in choosing Northbound Gear. It's wonderful to hear that they have made a positive impression, and we hope that they serve you just as well during your future outdoor pursuits.

If you ever have more thoughts to share or if you need assistance down the road, don't hesitate to reach out. We're here to ensure your experience remains top-notch.

Vermont
1 review
0 helpful votes
Follow Christiopher S.
Unfollow Christiopher S.
Send Message
Share Review
Report Review

Almost perfect
December 29, 2022

These pants are amazing, the only thing I would change is make the back waist higher, when bending to pick up anything off the ground, unless u are wearing a very long shirt your lower back is exposed. Otherwise it's my favorite thing to wear outside in the winter.

Date of experience: December 29, 2022
Massachusetts
1 review
0 helpful votes
Follow Catherine X.
Unfollow Catherine X.
Send Message
Share Review
Report Review

First time customer
December 31, 2022

The weather-resistant adventure pants kept popping up on social media. I checked the company out (because some of those pop-ups are sketchy) and decided they were the real deal I'm a horse person, and I thought these pants would be really great for winter barn days. I'm very pleased with the pants. I'm between a 6 and 8 women's, so I ordered the 6 and the fit is perfect.

Date of experience: December 31, 2022
Canada
1 review
0 helpful votes
Follow John R.
Unfollow John R.
Send Message
Share Review
Report Review

Need package tracking to actually work
January 20, 2023

First time buyer and impressed with customer service and the on line buying experience but you could save yourself a whole lot of customer service time if the package tracking actually worked. I had to contact customer service twice to check on my package delivery status and even then just cross my fingers. It turned out for the best, but not knowing package status makes me think twice about future purchases.

Northbound Gear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 21, 2022
Canada
1 review
0 helpful votes
Follow Terry D.
Unfollow Terry D.
Send Message
Share Review
Report Review

Excellent products
October 12, 2023
Updated review

Dry quick delivery. I think Northbound gear make excellent products. Very comfortable and durable. This purchase was the UV shirt. Very light and comfortable but on hot days +30° C it was warm.

Like all of their products I will buy more.

Date of experience: October 12, 2023

Fantastic products
February 12, 2023
Previous review

I now have several summer and winter pants from Northbound Gear. They definitely do not disappoint. I wore the winter pants during a overnight winters Survival course, and I was toasty throughout the exercise can't recommend them enough.

Date of experience: February 12, 2023
GB
1 review
0 helpful votes
Follow Brian U.
Unfollow Brian U.
Send Message
Share Review
Report Review

Great product, fits as expected
October 22, 2023

I purchased these for work, which is outside in all weather. They have kept me dry in very wet conditions and fit as expected. I am think of purchasing the fleece lined adventure trousers for the winter as a result of this.

Date of experience: October 22, 2023
Canada
1 review
0 helpful votes
Follow Carolyn H.
Unfollow Carolyn H.
Send Message
Share Review
Report Review

Late order and website problems
July 12, 2023

My first order of mens pants arrived really late. An apology email was sent. I decided to order female pants. The website cart reset the size from 16 to 0 without me realizing. I had to pay $27 in shipping to exchange even after explaining to support the problem. I won't be ordering again.

Date of experience: July 12, 2023
Australia
1 review
0 helpful votes
Follow Liz M.
Unfollow Liz M.
Send Message
Share Review
Report Review

Thank you!
October 6, 2023

Hi Northbound Gear,
I am very happy with the purchase of my trousers and they fit perfectly. I am unable to trial them at the moment as I have bought them for the Australian winter which is in the next 12 months. Look forward to seeing how they perform in a cross country situation.

Date of experience: October 6, 2023
GB
1 review
0 helpful votes
Follow Richard ‘barty’ I.
Unfollow Richard ‘barty’ I.
Send Message
Share Review
Report Review

Little early…….
August 13, 2023

Just ordered my second pair of trousers, first pair in my regular 36 had been far too big. Fortunately a friend bought them from me. Ordered 34 which are a great fit, I feel with the Stretch fabric you can get away with a snug fit. Let's see how the do in the autumn!

Date of experience: August 13, 2023
Canada
1 review
0 helpful votes
Follow Jeff Q.
Unfollow Jeff Q.
Send Message
Share Review
Report Review

Gear that moves with you
January 19, 2023

The high level of comfort is deceiving given the degree of protection these quality pants provide. Trekking across a rugged landscape or kneeling over a hole in the ice, these pants move with you. Ordered 1 snug fit for active days and 1 slightly loose fit to allow room for a second layer on colder days. Great quality gear!

Date of experience: January 19, 2023
New York
1 review
0 helpful votes
Follow sharon s.
Unfollow sharon s.
Send Message
Share Review
Report Review

I'll first say that i have never given a negative review - however, i wanted to warn other people. I bought 2 pairs of pants - I could tell immediately that i did not like the material or the fit. I tried calling and emailing to find out how to get a refund. After NO response and finally then getting an email (3 attempts) - the message said that i needed to wait to see if they will "approve" allowing me to return the items. Then waited days later to find out that i have to pay for shipping myself to Canada and then will be charged a $5 fee. It was completely unacceptable the hoops they have us go through and then we are charged for shipping and restocking. NOT a way to treat a customer. I will NOT be buying anything again since the return process was horrible.

Northbound Gear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 5, 2023
Massachusetts
2 reviews
0 helpful votes
Follow Robert G.
Unfollow Robert G.
Send Message
Share Review
Report Review

Nice product; delivery long
January 10, 2023

Bought Apex Waterproof jacket. Very nice product. Actually too warm outside to use it so far in this weird winter in New England. I do have an issue with the tracking numbers on shipments with both this purchase and a previous one. I live in the US, so any product I get from Northbound is imported and must go through customs. The US Postal Service tracking that Northbound includes when the product ships is never accurate- USPS will indicate that the tracking number cannot be found in their system. My purchase took almost 3 weeks to get here. The good news is that the Northbound customer service team is very responsive and can identify where your purchase is in the shipment cycle, which was very helpful.

Date of experience: January 10, 2023
Canada
1 review
0 helpful votes
Follow Anne G.
Unfollow Anne G.
Send Message
Share Review
Report Review

Great product - Slow delivery
January 26, 2023

Both the original order of Adventure Pants, and the replacement pair in a smaller size took a long time to be delivered. Despite getting a delivery date email, the parcel didn't arrive until a few weeks later.
The pants are great. Have kept the cold wind and snow out very well.

Date of experience: December 27, 2022
Colombia
1 review
0 helpful votes
Follow Jose Pablo B.
Unfollow Jose Pablo B.
Send Message
Share Review
Report Review

Go ahead
January 21, 2023

Great service in the shopping experience and delivery. I'm just waiting to try that pants on my next mountain next month. Will be Sierra Nevada de Santa Marta.
Colombian's TOP and the highest next to the sea of the world.
I let you know guys!

Date of experience: January 21, 2023
Canada
1 review
0 helpful votes
Follow Sarah N.
Unfollow Sarah N.
Send Message
Share Review
Report Review

Pleasantly surprised
December 18, 2022

Online shopping can be hit or miss so I was happy when I tried these on for the first time. These pants look nice on, feel nice, are comfortable to wear and practical for many outdoor activities. Shipping was decently fast and overall I'm satisfied and would recommend to a friend.

Date of experience: December 18, 2022
California
1 review
0 helpful votes
Follow Lori J.
Unfollow Lori J.
Send Message
Share Review
Report Review

So So
April 23, 2023
Updated review

The delivery took much longer than expected. The pants are of no better quality than those similar that I ordered from Amazon for $35. Very overpriced. They are however warm, comfortable and I like the high waist option

Northbound Gear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 24, 2023

Good so far
February 22, 2023
Previous review

Good so far

Date of experience: February 22, 2023
Michigan
1 review
2 helpful votes
Follow Leigh W.
Unfollow Leigh W.
Send Message
Share Review
Report Review

Adventure water resistant pants
March 17, 2022

I ordered a pair for my boyfriend and he loves them. They didn't come in a woman's (size18) for me but I found out I could wear his - 38/28 so bought me some too! Great for hiking. They breathe very well while keeping you dry!

Date of experience: March 17, 2022

Overview

Northbound Gear has a rating of 3.3 stars from 1,679 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Northbound Gear most frequently mention adventure pants, customer service and good quality. Northbound Gear ranks 2nd among Outdoor Clothing sites.

service
39
value
40
shipping
43
returns
26
quality
36
This company responds to reviews on average within 1 day

Instant Feedback

2,138 reviews