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Northbound Gear

How would you rate Northbound Gear?
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Canada
1 review
0 helpful votes
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Great Hiking Pants
December 4, 2022

These are the most comfortable pants for everyday hiking in winter weather: west coast rain, not too cold but perfect for up to minus 10. They are long enough for me and I'm 5 foot nine inches. Lightweight but warm and cosy. I'm happy!

Date of experience: December 4, 2022
Canada
1 review
0 helpful votes
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Happy with my order
February 25, 2023

I bought two pairs of pants and one tactical jacket. Love them all. The only change I would recommend is under the arms where the zipper is for ventilation should have a lining so you don't feel the zipper when wearing short sleeved shirt

Date of experience: February 25, 2023
Canada
1 review
0 helpful votes
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North of Ordinary
March 5, 2023
Updated review

It felt like a long wait to receive the pants. Perhaps it was just my excitement. Even before they arrived I was encouraging my son to give them a try and ditch the Swedish brand.

The only way you could improve is to give free returns as do some Canadian companies. It "hurt" to pay $20 plus today to return the Explorer pants. I'll have to be very sure of a product before I buy again.

Date of experience: February 3, 2023

So far, so good
January 4, 2023
Previous review

So far, so good.
If I like the pants, I'll be back.

Date of experience: January 4, 2023
New Hampshire
2 reviews
0 helpful votes
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Great new company
February 27, 2023

A quality experience and a quality pants. Excellent fabric, very well made. Fit through waist and hips is perfect. Only drawback is that I don't love the way the leg line, not quite streamlined or flattering. Will probably still keep.

Date of experience: February 27, 2023
Minnesota
1 review
0 helpful votes
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Size
January 2, 2023

I've purchased a few pair of these pants for myself and family members. They are good pants, but the sizes are inconsistent (sometimes too large or too long, sometimes too tight). Shipping times have also improved since my first purchase.

Date of experience: January 2, 2023
Canada
1 review
0 helpful votes
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Love this brand
June 11, 2023

Fantastic, I ordered a pair of the fleece lined pants in winter, loved them so much so I got the summer pants now as well. Love all the flexible payment options and can't wait for more products to come out.

Date of experience: June 11, 2023
Pennsylvania
1 review
0 helpful votes
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Waterproof, but returned.
May 10, 2023

Shipping time was satisfactory. Very nice pants for outdoor wear. I feel the return process is woefully inadequate. I sent with tracking on 3/13/23 but once it left the US it was not helpful. No refund and no communication yet.

Northbound Gear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 10, 2023
Canada
1 review
0 helpful votes
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Customer review
February 6, 2023

Haven't worn the product outside yet but I'm sure it will be great. Fits and looks good. The product arrived about a week late but no problem. Transaction went fine. Will look at more of your products in the future.

Date of experience: February 6, 2023
Canada
1 review
0 helpful votes
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Thought these were Canadian-made?
October 28, 2023

Thought these adventure pants (due to pricing) were made in Canada by a Canadian company… nope, they were shipped out from China… actually thought it was a spam due to the different shipper's name in the CP tracking! Shipping took about a week from placing order to receiving order in QC (Canada).
Haven't wore nor tested them out in the cold weather but when I do… it'll be 6-8 hours daily for work in the coming months.
The pants do look like they are made with quality materials… we'll have to wait & see.

Date of experience: October 28, 2023
Canada
1 review
0 helpful votes
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Great quality
February 5, 2023

I've purchased two pairs of the men's adventure pants for my husband. Great quality, but we did have to order a second pair as the first ones were too long. He normally wears a 32 length but we found the 30 length fits more like 32. Slow delivery time but we were told to expect that. Overall very satisfied.

Date of experience: February 5, 2023
Canada
1 review
0 helpful votes
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Communications could be better
March 9, 2023

Immediately after purchasing my waterproof pants, I made 5 or 6 attempts in different ways to contact someone about a coupon I had forgotten to use. No one got back to me for weeks and after my pants had already arrived. The pants also fit quite large based on the online sizing chart and I wonder if I should have chosen a size down.

Date of experience: February 7, 2023
Canada
1 review
0 helpful votes
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Fabulous warm pants
December 24, 2022
Updated review

Easy to order but took a while to arrive. Pants are very warm and comfortable for these very cold December days. Good zips and pockets. I ordered regular and they are a little long for me at 5'3" but not sure if the shorter ones would have been too short.

Date of experience: December 24, 2022

Easy to order and navigate
November 24, 2022
Previous review

Easy to order and navigate. Just hope I got my size correct!

Date of experience: November 24, 2022
Canada
1 review
0 helpful votes
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Disappointed with return policy
April 30, 2023
Updated review

As a loyal customer over the past four years was disappointed when I was expected to pay for the cost of shipping a return back. All years if something needed to be returned the company provided a shipping label. Change in policy they don't provide now. Can't order if sizing is not reliable.

Date of experience: March 31, 2023

Very Easy, and quick
February 26, 2023
Previous review

Very Easy, and quick.

Date of experience: February 26, 2023
Argentina
1 review
0 helpful votes
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Slow Delivery
March 17, 2023
Updated review

The product is great (water proof jeans) but the delivery was very slow. I also ordered a backpack on January 25 which I have not received for the trip I am presently on, we left on February 13. Very disappointed bot receiving the item.

I chatted we customer service over a week ago but that didn't;t seem to make any difference.

Northbound Gear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 15, 2023

Ordering is easy and the product selection is great
January 16, 2023
Previous review

Ordering is easy and the product selection is great.

Date of experience: January 16, 2023
Canada
1 review
0 helpful votes
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Perfect for hiking, cross country skiing
February 28, 2023

Bought these for my husband, he loves them. He was looking for a warmer option to his thin hiking pants but didn't seem to like anything he saw in store. I saw an Instagram ad and thought they would be perfect. They are!

Date of experience: February 28, 2023
Missouri
1 review
0 helpful votes
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Sizing is curious, so is the shipping
October 29, 2023

The gotcha sale after checkout is not classy. Just offer the deal. I'm a 41 on the waist, order a 36...way too big. Company at first was understanding, but then sent me another pair of pants the same size instead of smaller like I showed them I needed. Their shipping takes a month, so these mistakes... One month after order, one month after screw up and now they want me to wait another month? It's cold and I need pants now. The get +1 star for giving me a refund, but the should have sent smaller pants as requested.

Date of experience: October 29, 2023
Canada
1 review
0 helpful votes
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Everything as promised
April 22, 2023

I ordered a pair of adventure pants, and they are fantastic. I am always nervous buying clothing without being able to try it on, but the Northbound Gear information on the website for sizing and fit proved right on. The pants are super comfortable and perform exactly as described. The order process was easy and clear. There was lots of communication from the team. Well done. I will order again.

Date of experience: April 22, 2023
Oklahoma
1 review
0 helpful votes
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Upland Hunter
November 19, 2022

I bought one pair of these pants to try out. I then ordered 2 more for me and 2 pair for my son.
We just spent a week in Nebraska and Kansas,Pheasant hunting. These pants are perfect. Light weight tough and durable. We waded heavy brush and also faced the cold north winds. I could not be happier.

Date of experience: November 19, 2022
Canada
1 review
0 helpful votes
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Great pants
October 24, 2023

Easy to order. Will wait to see the product before I comment further.
Great fitting pants - high quality is evident. Very warm and have become my go to pants when I walk the dog or do virtually anything outside.

Date of experience: October 24, 2023
GB
1 review
0 helpful votes
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They're here... at last
January 16, 2023

Good site expensive gear. Waited ages for them to come but they are decent when they arrived. Im sure I received more email after purchasing offering more discount on other stuff. Pity they didn't focus on getting the original order to me quicker before offering other..

Date of experience: January 16, 2023

Overview

Northbound Gear has a rating of 3.3 stars from 1,679 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Northbound Gear most frequently mention adventure pants, customer service and good quality. Northbound Gear ranks 2nd among Outdoor Clothing sites.

service
39
value
40
shipping
43
returns
26
quality
36
This company responds to reviews on average within 1 day

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2,138 reviews