Northern Tool + Equipment

I recently purchased a fire pit lid from northern tool the first one came in anf UPS did not do such a good job it was banged up. However they send a replacement. Although it was during the covid-19 pandemic but they still send me the replacement at a relatively short time. Period.
The customer service was very courteous and nice. I plan to purchase more items soon.
100% better than the stuff made in China and you're never sure if you ever going to get anything after you paid.
I recommend this to all my friends and family.

I ordered something on Monday and it didn't even ship out until the next Tuesday, when it was estimated to have been delivered to me by then. When I called on the Thursday after I ordered she told me it was on credit hold because my business address was different from billing address. (which in a business is not unusual.) I asked if they had tried to call and double check she said no. She told me it would ship out that day. On Tuesday I got an email saying it was shipping that day. UGH.
I called and again and all they could say is it went through another hold. Absolutely ridiculous. They will no longer get any of our business on website or in the store. I had called on that same tool box to the store in my city and the woman couldn't even walk over to the tool boxes and let me know if they had one the size I needed unless I could give her a number.

There's plenty of fine products made in China and elsewhere in the Far East, but my experience with this companies products has been uniformly bad. From the products and the customer service, this company stinks like 3-day old fish.

The store did no/t have in stock what we wanted. Said could order and have shipped to store within a week. We ordered on 4/18/21 it is now 5/2/21 and they do not have it yet, blaming the parent company. My transaction # is ******* at store #443. Called today they have the winch but not the hose reel. The store did not acknowledge with a phone call their situation, I had to call them. They got the hoist in but, now they say they do not know when the hose reel will be in. I have had good relationship with the store before, but to treat me with no concern of dropping the delivery of a product I paid for concerns me.
I just want to know when the $142 dollar hose reel will be delivered.

I ordered a shop press. The press weighs 100 lbs. The delivery instructions said that the driver would ring the doorbell to see where to put the box. The driver did not ring the bell, rather they left it out front for my 67 year old mother to wrestle into the house. They also left the package at the complete opposite side of the house from the door.

When we opened the package for Christmas to begin assembling the press, I discovered that the manufacturer had drilled 2 of the mounting holes on the wrong end of one of the main support beams. This makes it impossible to assemble the press. Northern tools will not do anything to rectify this issue

Do Not order from these people. Part not in store, was told it would take 1 1-/2 weeks to get it in. Paid for it to be shipped to the store. Checked back 2 weeks later and had not left to the distribution center. Check back 2 weeks after that and it has been sitting in the distribution center (which is 4 hours away) for 2 weeks. Employees both on the phone and in the store could care less. They have my money and I have nothing to show for it, just empty promises. My first and last purchase from Norther Tool.

Terrible customer service, on hold for way too long. Website is not clear about extra charges for shipping (lift gate service). I purchased this and found out that the truck comes on the street and off loads the item, you have to take it from there. I have a long driveway and am 61 years old, pleaseeeeee. I could have ordered the item from Amazon and gotten FREE shipping. Delivery dates are a joke, when you order it says estimated delivery, ha ha Im still laughing. Ordered the item June 10 and it will be delivered July 10. A month WOW I could have had it from Amazon in three business days. Never ever again will I order from this terrible company.