Northern Tool + Equipment

I bought a pressure sprayer and, right out of the box, experienced multiple issues with performance. It had a water leak, oil leak, overheating issues and a smoking solenoid and motor. I was blamed for the problems and was threatened with being charged $40 to have the local store look at the defective unit. I was not allowed to be present during the $40 evaluation process. After waiting more than two weeks for an 'evaluation', the local store found 'nothing wrong' with the unit. I was provided nothing in writing about the testing process. The failure symptoms were not taken into account during the evaluation process. The unit was not evaluated with the higher pressure tips which leads to the overheating and seal failure problems. I was also threatened with storage fees for not picking up the defective unit while the credit card company disputed the charges on my behalf. Without a credit card company helping to stand with me, I would have been out of over $1500. Buyer beware, this company WILL NOT STAND BEHIND THEIR PRODUCTS.

When will I ever learn to research a company first. So I jumped to their site to purchase a glue applicator on sale and even though it said free shipping whenever I got to the shipping page it was pay $39 to join their club or pay $8 for shipping this kit. Again, it says on the product page, 'free shipping'. No way I'm paying $39 and the shipping cost was more than the item I was buying so I thought, I've been meaning to buy this for some time, so I added a truck ladder. Shipping was still expensive but not much more than the ladder alone. You can't cancel an order after it's been shipped and the glue kit I bought was on back order. The ladder came bent up and they won't take it back, and the glue kit never was shipped. Because they said they couldn't order any more. As I said, you can't cancel an order after it's been shipped but what they do is create the paperwork to ship without actually shipping the item until several days later. The only good thing is that I paid a bit less for shipping on the ladder but I ended up with junk I can't return.

My air compressor went down, and I was at first relieved to discover that Northern Tool in nearby Arnold, MO, serviced compressors. I took my compressor to them and ante'd up the $35 diagnostic fee. Eight days later, I got a call from Tim, the technician. Tim informed me that he had spoken with the Makita parts warehouse, and that the only part available for my tool was the complete compressor/electric motor assembly, which cost $400. (My compressor retails for $359 brand new.) I was skeptical, so I looked on the internet and found a bunch of companies which sold the individual parts necessary for rebuilding my compressor. I called Tim back and informed him of my discovery. His reaction was that he would have to charge me 60% more for the parts if he bought them on the internet. I asked him if I could buy the parts on the web so he could repair my compressor, and he told me that he could not guarantee the work if I did that. He also said, "Plus, it comes as a unit, and I would have to take it apart to fix it"! Really, Tim? Gee, I never expected that you would have to actually take it apart to repair it! I will let the reader draw their own conclusions from these facts. As for me, it cost me $35 to learn my lesson, and I still have a broken down compressor. I'm never going back to Northern Tool. You shouldn't either.

Ordered a product online that was not listed as back ordered at the time I placed my order, February 22,2021. No big deal. I called a few weeks later requesting a tracking number and was only then notified that my purchase had back ordered. Still, no big deal. I was told that my order might be shipping out May 2021 and I specifically requested that my order remain in the system. Two months later, in May, I call again. It is then that I was informed that my order had been canceled in April. When asked why my order had been canceled they said that two letters had been sent via postal mail to my address. When I asked what address the letters had been sent to they gave me the address of the store I was having my order shipped to. Needless to say, I was furious. They not only had my address on file but also my email and phone number and never once used either one of those to correspond with me. I waited/wasted three months! Now I will find a similar product somewhere else and will happily pay extra to not be treated like crap!

My experience as a customer was awful. Their customer service is terrible and unhelpful. They ripped me off and they have hidden shipping / return fees. Overall a terrible experience.

IN 2010 WE PURCHASED A NORTH STAR HOT WATER PRESSURE WASHER. IT HAS WORKED GOOD OVER THE YEARS. IN AUGUST OF 2017 WE ORDERED A NEW CAT PUMP FOR $430, IN GOOD FAITH. IT NEVER WORKED, WE MADE SEVERAL PHONE CALLS, SOME TO TECH SUPPORT, PURCHASED MORE PARTS. IT DIDNT FIX THE PUMP, NOT WORKING. AFTER ALL ATTEMPTS FAILED, WE SENT THE PUMP TO NORTHERN. WE WERE TOLD THAT THE PUMP FAILURE WAS OUR FAULT BECAUSE OF LACK OF WATER.
SO MY QUESTION WAS - THE PUMP NEVER WORKED! FROM DAY ONE IT DIDNT WORK, WE INVESTED AROUND TWELVE HOURS OF LABOR AND PHONE CALLS AND MORE PARTS. ONLY TO BE TOLD NORTHERN IS NOT GOING TO STAND BEHIND THE NEW PUMP THEY SOLD US. OUR TECH TALKED TO NORTHERNS TECH DEPT, WE TALKED TO DENSELLE, DARWIN, BRIAN, AND TRIED EVERYTHING THEY SAID, AND PUT PARTS ON THAT WE DIDNT NEED. THE PUMP WAS DEFECTIVE AND THAT THEY WERE NOT GOING TO SEND US ANOTHER PUMP AT NO CHARGE.
******** DO NOT BUY ANYTHING FROM NORTHERN***********

Bought a husqvarna chainsaw thay say its recondition by husqvarna, I received a filthy scratched up saw the drive links on the chain were chewed up beyond use at this point I would say not reconditioned, arguing on the phone for a week that finally agree to send me a return label via email no label and a week later, so I called husqvarna and thay sead that do not recondition there tools, I ask for the name of the company that reconditioned it and thay sead that cant give the info out, so not only lied but I will have to try to repair this unit becomes thay won't send me a return label,

Placed two orders with this company. Picked up two taped shut boxes in the parking lot. (Standard Covid-19 procedure.) Got home found one item missing from each order. Contacted customer "care". Was told that they knew about one missing item from one order (shown as in stock when I placed the order), but showed that the other $60 item was picked up. There were no packing lists provided, and each box was marked one of one. THERE WAS NO ROOM IN THE BOX FOR THE DENIED MISSING ITEM. DO NOT BUY ANYTHING FROMN THIS COMPANY THAT YOU PERSONALLY DID NOT OPEN THE BOX AND SEE SEE AS WITNESSED BY THE STORE MANAGER. THEY WILL DEFRAUD YOU IF YOU ARE NOT VIGILANT.

I ordered a $500.00 table saw from Northern Tool. After 2 weeks I recieved no notification of ship so I called. A very nice person explained that Northern doesn't really have this saw they just order it from the manufacturer to direct ship. It is scheduled to ship tomorrow. They would follow up. Another week goes by nothing... I call back. I get passed around a bit. I am told by a very nice person the same story. After being on hold she says it shipped this morning. I have received no notification from anyone electronically indicating this so I assume I was just patted on the head again to make me go away. Meanwhile since I make a living with my tools I have had to go purchase this $500. Item locally to keep working. I explain this to the nice person and the polite response included no offer to cancel the order or help me with my $500 unnecessary expense which is the result of them playing middle man and not following through with their end of the deal. My suggestion is YOU CAN DO BETTER GOING THROUGH A MORE REPUTABLE STORE!

Powerhouse pressure washer... has great power when it runs. BUT! KEEPING IT RUNNING IS THE PROBLEM. FOR 300$ U GET A CHEAPLY BUILT PRODUCT. NOW SERVICE... AT FORT MYRS FL. STORE,,,,,THERE IS NONE. ALL I WANT IS A CARBURATOR FOR MY PPW, ITS SAT MORNIN. GUY TOLD ME LAST NIGHT. COME IN MORNIN SO HERE I AM ANDI CANT GET NO ONE TO SELL ME ONE.SO NOW WHAT. SINCE U ARE THE ONLY ONE THAT HAS THAT BRAND?

I placed an order on 10/31 for a trash pump. I received an email on 11/1 asking me to confirm my shipping address. I called on 11/1 to confirm my shipping address. On 11/8, I called customer service because I never received tracking information and was told that whomever I spoke with on 11/1 did not remove the "hold" on my account. I was told my information is accurate and that the item would be shipped on 11/8 or 11/9. I still did not receive shipping information so I emailed customer service on 11/10,11/11, and 11/12. I kept getting the same response that it takes 5-7 days for the order to be "received." It is unclear whether this means it takes the vendoe 5-7 days to receive your order from Northern Tool (which makes no sense), or that it takes 5-7 days for the item to arrive at your door. It is 11/14, and my order is still "processing." I cannot fathom why it is so difficult for an order to be placed, received, and shipped. Unfortunately, Northern Tool seems to be the only company that sells the trash pump I need and I am at their mercy. I have been unable to live in my lakehome for 3+ weeks now because my septic is full and the trash pump is the only way to clean it out (as we live down a hill and a septic truck cannot drive down). I would highly recommend that nobody order an item from this company if you have other options.

Giving one star because I cannot give 0

Ordered a Vestil item on June 8 from Northern Tool and Equipment's website. Immediately recieved an email with an order number and a June 16-18 delivery date. Also stated I would receive an email with the shipping tracking number when the item ships. June 12 rolled around, no emails, checked the order on Northern Tool's website, the emailed order number was reported as a nonexistent order, the screen displayed another order number, but did not describe the item for the displayed order number. There were no links on the website to open the displayed order number. I called the customer service number. I learned that Northern Tool had no idea when my item would ship or be delivered. I learned they did not know if my item had shipped. The agent told me to wait a couple of days to see if it would ship. I explained if it hasn't shipped it wouldn't be delivered by June 16 as promised. The agent did not respond appropriately, she said it was at least 8 to 12 business days before the item would be delivered. This response, which I believe to be truthful, does not agree with the advertising/promised delivery from Northern Tool's web page.

This is totally unacceptable. Northern Tool has pulled the old "bait and switch".

Don't bother doing business with this corporation, you'll get more accurate performance from Amazon or any other hardware vendor.

I ordered a 72" snowblower for my Kubota Tractor on November 27th. At the time of the order Northern Tool gave me an estimated delivery date of December 4-6 to Brewer Maine. It is now the 12th and two snow storms later and no snowblower yet. If I use the tracking site it says it was at the shipping destination of Brewer Maine Yesterday. I looked today and it says it is now in Hartford CT! Between Yesterday and today I have sent two emails to Northern Tool Help and have not received anything back from them. I just called the Northern tool help line and was on hold for 15 mins before someone picked up. Then I was told I needed to be sent to the tracking dept and was put on hold for an additional 20 mins. Finally when someone picked up they were pleasant and got me the information I needed. They say it will be delivered tomorrow. First off if they do not know when it will be delivered they should not be putting an estimated delivery date at the time of purchase. I would have went somewhere local had I know it would take 17 days to get!

Northern Tool? Contacting Customer Service is a good 20 -30 minute HOLD time and once you get through to someone they are incompetent. This all began 11 am this morning, with Mary? And Zack, it is now 1:30 PM... I placed an order on our OPEN account on Jan 04. Jan 25 - called - where is our order? The credit card was declined and the order was cancelled. No kidding, that was placed on an OPEN account. Value exceeds our CC limit. Now with Cleotha - Spent 45 minutes trying to get the order re-entered. She finally had it entered, told me the total was $684.97 including shipping. I asked her to repeat the total. 15 minutes later I get an Order Acknowledgement via email, total is $1056. 28. This requires another lengthy HOLD call to Customer Service... again. 3rd time today. Per Randy - told me the order confirmation shows what the order VALUE is, not what we are going to be invoiced. I don't care if the value was $50k, WHAT are we going to be billed? $883.55. What?!? A/P is never going to be able to match any of this up and you are NOT going to get PAID. Further, that doesn't match what Cleotha told me an hour ago, it is supposed to be $684.97. The order history online does not even reflect the correct cost either. "Well Bluetarp will show the right cost" BS, I am not going to Bluetarp. He will have Cleotha call me back. This means a fourth call today... I have other work to do! Still not straightened out. Problem is, this is not unusual with this company! Find somewhere to buy your stuff that has it's act together!