Horrible horrible. Nykaa is simply trash! Avoid at any cost. Fake items recived and when reported so automated mail keeps saying allow us 24 to 48 hours…its been 40 days now AVOID! Its GARBAGE!
I have order some beauty products on 17th May 2023 it has to deliver 3 to 4 days.When i called customer care on 25th May 2023 they told they will follow up and send ASAP.But no response, Again i called on 29th May 2023 they told it will deliver in 2 to 3 days. So, I cancel that order. I have not expect this kind of response from NYKAA. My Order NYK-**************
Every time i am getting one message "Sorry we apologies"
My Advise do your work perfectly dont have to apologies.
I have ordered a dress 15 days backend till now I didn't get the product. Unable to track the order also. First time I am seeing an app like this. Just wasting others time
I have been cheated several times from them. Most of the sellers listed on their website are scammers.
https://www.nykaafashion.com/ is also a scammers' website.
I am a frequent Nykaa customer and have ordered a lot of stuff to date. Most of the time, in offering me the original items, Nykaa has met my standards.
Incompetent e-commerce platform. They have good collection but their 3rd party delivery is terrible in Guwahati region. They are arrogant people with concern for the business and customer experience.
Do not.buy their cloths.they have no.return policy even though they claim they will take back. Outfit didn't fit, within an hour of receiving also they did not accept return or xcha nge in size.
I was order 3 items fro Nykaa, and i have receiced items but it's very dissapointed because it's howing in image and video which color and i have received totlly diffrect item and when i requested for return them i don't have receive any update from them they are fraud.
I want to exchange the product but app is not accepting request.want to exchnge or replce highliter shade. Trying to call on customer care but no response they are giving long wait times.
Sometimes they delay your orders as long as 1 month and almost take twice the time to refund your money with a hopeless customer service which always puts up a excuse(each customer care will tell different reason) for delay or non delivery. They send several promo sms on mobile and when a person decides to order a few things from their website never he gets his items delivered at discounted rate and the main reason given by naykaa for failure to deliver the order is they accuse customer of being a shopkeeper when they have no proof that he is a shopkeeper? And even if he a shopkeeper then no where on their sale page or website has it mentioned that shopkeepers are not allowed to purchase and after informing them that you are not a shopkeeper to the extent of revealing your profession which is a very very non professional way of dealing with customer their customer care is adamant and still insist that we are shopkeepers also in-spite of the earlier track record of purchase which is ignored in-spite of repeated request and this might be because naykaa is really not serious about delivering orders booked through their pormo schemes
Overview
Nykaa has a rating of 1.2 stars from 253 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Nykaa most frequently mention customer care, worst experience and return request. Nykaa ranks 704th among Cosmetics sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members