Old Navy

Forget it if you have any questions or concerns, you'll spend upwards of an hour + on hold "waiting" and then the representative is unable to help. Such a joke. Other than over the phone issues won't be resolved in any other form of communication (email, chat) What a way to run a business, such a joke of a company.

I would love to know how you order something get text it has ship and expected day to be delivered and of course due to weather things get put behind got that but then your text stop no delivery and you start to Chat with a moron customer Service person he cancels wants to cancel your order right away and takes 3 days to be refunded. But my order was suppose to be at my house 4 days ago never had arrived. Poor business I will never order or shop here again. People if you need something from Old Navy and you order it 4 weeks before you need it. It won't show up and your screwed.

I like some of their clothes and even have some items I've been wearing for years. It's really hit and miss with them online. Some shirts have necks that are too low. Bottom line I stopped buying from them due to the trouble it took to find clothes that looked cute and worked. Their prices have gone up and that's very unfortunate.

Why do my garments keep coming to me with alarm tags still on?! This is so infuriating! If I wanted to go to the store I would have done so in the first place! Not to mention it takes WAY TOO LONG for Old Navy to ship online purchases. I will not order from them online again!

Their return policy is the absolute worst I have seen with zero flexibility. It used to be 45 days and now apparently is 30. Bought pants for my daughter…8 pairs as I didn't know what would fit as she 6'4". She's away at college and since we are a few days over the 30 days, there is nothing no one can do. Can't even get in store credit. The 2 people I talked to in customer service on the phone, first could hardly understand them and two, they make it sound like they make it easy to do returns and it shouldn't have been an issue. Whoever is running this company should be ashamed. I've bought from you because you have decent prices and decent quality, but it is apparent the customers who keep you in business don't matter.

You can trust the name when it comes to old navy that when you shop in store or online you'll get the same quality.
I got the Twill jacket in green and loved it so much I got 1 more for me, one for my mum and one for my cousin. 4 in all just of one items.
I must have spent at least $600 just this month! Great store, great quality!
P. S just be careful of boys pants sizes!

Horrible at making their shipping dates. My order confirmation says will arrive in 5 business days and that would be today. Order has not even shipped. I only placed the order because it said it would arrive today.
Amazon from now on!

Because I was over 30 days from purchase. I had receipt and tags still on they would not take it back. Told me to call Old Navy and they would not do anything about it either. Will never step foot or buy any from Old Navy or Gap

I had an unfortunate incident first, I believe it was the manager she tried to offer me the credit card, which was completely fine. I understand that, but when she showed me what the price would be, it was a lot higher than what I was going to pay anyway to me that was a little sneaky, then I'm walking out and I always check my receipts. She charged me full price for a pair of Jam shorts and there was a big sign saying they were extra amount of dollars when I asked her you know why that happened because I do understand it does come up Different at the registers sometimes but I had already priced them at the check price. Make a long story short I do like Old Navy but I'm just going to be very cautious.

I would say the fabric quality is like 4.5 stars. The designs are good and the prices are great! The pictures are true to the products' colours and designs. I've never encountered any faulty products like loose threads etc.
Good for casual wear, but I've managed to get one work dress from Old Navy that had a very reasonable price.
It's easy to get free shipping.

Used to be my go-to. The past few years who ever is in charge of buying needs to be looking for a new job. The people in charge of the company keep making one mistake after another. Closing a busy store to open one in a shopping center most people hate. Poor styling and design of offered products compared to several years ago. All in all... they've become an afterthought any more.

I purchased a sleeveless top from Old Navy Birch Run, MI outlet mall. The following day I
Wore the shirt for the 1st time. It wasn't tight on me, it fit loose! The shirt literally unraveled in the mid section after a few hours of wear! I was mortified!
I called the store and main office, neither would refund over the phone. I was told to ship it, MY COST! I live 2 hrs from any Old Navy store. I offered to show pictures of my receipt and of the shirt which didn't help.
Customer service for a $12 shirt is absolutely pathetic! BUYER BEWARE!

I ordered 18 items from Old Navy! Eighteen! ONE item arrived one time.
I called customer service SEVERAL times, only to be blown off and treated awful. Customer service... I don't think so. I will never purchase from Old Navy again. There are too many other options out there to receive such horrible service, Old Navy!

OldNavy online has always been quick to ship. Items arrive well packaged. Returns can be done at your local store without hassle. Discounts are frequently offered (like, all the time-so don't shop without a coupon code). Cashback options are easy to find. In my experience, the site is hassle free and accurate about stock levels. Recommended.

I was very upset today about the customer service I did not receive at Old Navy in the Trumbull, CT mall. I went in to return two pairs of leggings that I had purchased on March 1,2017. My daughter had worn them each once and I had washed them. Both ripped on the seam. The manager was called to the front desk and he very rudely told me it was wear and tear and not returnable. I was totally appalled. Wear and tear in 10 days time. As I walked away I said to my daughter how rude he was. He said very loudly in a fresh tone "have a great day". Who trained these people. This person was so unprofessional. I can only hope someone from Old Navy will read this and fire him. Very very dissatisfied.

I have an addiction for Old Navy which is why I'm so broke! Everything I wear is mostly Old Navy even though they are pretty expensive. I know they have their little sales every season but you're still gonna be paying at least $50 for just two pieces of clothing. That includes the veterans and student discounts added in. If you want to spend less than $20 don't expect to get much. You'd be lucky just to buy their candies and knick knacks at the front checkout line. However, I have a certain style I like and Old Navy is the only place that has clothes I genuinely like.
Old Navy may not be for everyone especially with their ridiculous prices. Gap isn't any better.

Made my first order with them three weeks back and the order status has been "awaiting carrier pick up" since. I couldn't get any further information on an ETA and some of the items were time-sensitive so I contacted customer support to enquire. Well they offered NO support to get the package to me and instead just said they've canceled it and I'll get the refund soon. No apology even, and when I replied asking if they could do anything else they closed the chat. I will not be supporting this company ever again, terrible service and a waste of time.

I have always liked Old Navy. Not any more. I ordered and was charged for item and was told it shipped. Tracking order shows it has been at same site for 14 days. I have tried calling repeatedly and spent hours on hold. No answer. No options online or on phone to leave message, ask for call back or cancel order. Found an email address and response was automatic and of no help. Just repeated their online lies. I want to cancel order and get a refund. I am usually pretty accepting of shipping problems and other issues, and especially so during current coronavirus. However, total lack of any customer service at all is completely unacceptable

I swear that they missize their jeans. Bought a size 10 boyfriend fit and they were too tight. Bought a size 12 and was swimming in them. I literally have to go into their stores to buy jeans bc every fit I wear a different size. But I love their jeans. Great jeans at a great price when on sale. Having previously worked in a jeans factory all your expensive and cheap jeans are cut from the same denim. Besides the sizing thing I have not once have had any issue with Old Navy in store or online.

Ordered from Old Navy, on-line, for the first time early Dec '21. Was thrilled with the 40% off. My irritation is with who Old Navy uses for shipping. Cannot believe how long it took to receive when everything was in stock. Old Navy takes NO responsibility for performance of shipper. That is unacceptable. My order first showed it had shipped & gave estimated arrival date. One day later status shows "delay." Stayed that way for 1 week. UDS (United Delivery Service) must be a cheap piece of work which is why Old Navy uses? Zero customer service skills. And why should the customer have to search for orders? I ordered thru Old Navy so in my opinion Old Navy is responsible to locate status & explain delay. Need to step up your game, Old Navy. I will not order from them again, nor will I recommend them to anyone. Very disappointing.

I spoke to Bree, online Customer Service. Amazing CD rep! She was patient, kind and put forth a genuine effort to not only help but not make me feel like unintelligible! Give that girl a raise or hire more just like her!

Wanted to buy some sweat pants. They no longer have just mens sweat pants, but gender neutral sweat pants that are supposed to fit both males and females. As a 6 foot male of average size, the mediums are way too small and short, and the large sizes are way to baggy everywhere - would more likely fit an obese woman. Avoid any gender neutral clothing.

I have been a loyal customer for years but after this last experience I will NEVER order from them again! It took 19 days after they received the return item to even acknowledge processing and it said it could take 15 days to receive refund... only to get a notice on day 19 that it can take 1 to 2 BILLING cycles (2 months) to get put back on our credit card! Absolute crap service! Never ever again..