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Omaha Steaks has a rating of 4.3 stars from 772 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Omaha Steaks most frequently mention dry ice, christmas gift, and hot dogs. Omaha Steaks ranks 4th among Food Delivery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
Deliveries are speedy and accurate. A great variety of items for selection and competitive prices. With the exception of a few tough steaks, I have enjoyed all purchase. Exceptional delivery by UPS this time.They put the box in my outside chair away from view. I would appreciate smaller Styrofoam boxes.
Ups gives no priority on delivery of frozen foods and frequently delivers late afternoon or eve. With no ice left in chest and the bottom of the chest warm to the touch as if it sat on the steel floor of the truck all day.
Product is always excellent and tasty. Always treated well.
We are very happy with the meat package that we ordered. The customer service was excellent also.
Customers like you are pretty rare! Get it?
Very good. Gave two orders as Christmas gifts and they arrived right on time.
You just WON gift giver of the year.
I have loved every order I have gotten from Omaha. My son loved the box I sent him.
Nothing makes us happier than when you’re happy! Thank you for the 5 star review.
Took advantage of a great price for the holidays and found some fantastic food!
Nothing makes us happier than when you’re happy! Thank you for the 5 star review.
Love the flavor of both and the portion size. The price is great for both items
Nothing makes us happier than when you’re happy! Thank you so much for the 5 star review.
Delivered the gift orders to our friends on time and without any issues!
Customers like you are pretty rare! Get it?
Fast delivery, easy to order/give. Satisfaction with quality and price.
It’s support from customers like you that has kept us thriving for 105 years!
All of my steaks and side dishes have been excellent!
There’s no misteak about it, we love you too!
I sent them as Christmas gifts to four people and they loved the gift!
Proof that the best gifts arrive at your door, not under the tree!
User friendly website, quick process to order.
Love getting points.
Great feedback from recipients.
Nothing makes us happier than when you’re happy!
Excellent service. Very reliable shipping. Notifications every step of the way. Thanks!
You obviously made the Nice List this year!
Wonderful selection of holiday food and very tasty and delicious dishes abound from this order
You’re making us blush. Thank you so much for the 5 star review.
Great taste! But our steaks were tough, our jaws were sore from chewing. Buy from a local butcher!
Products used:
Steaks from Omaha Steaks
If you’re not happy, we’re not happy, Steve! Our 100% satisfaction guarantee is the real deal and we’re going to private message you so we can turn that frown upside down! As far as taste and texture, top sirloin has a reputation for being tough and chewy. Next time you should give our filets a try. We look forward to hearing from you.
I can understand why a lot of people are dissatisfied with Omaha Steaks as not all of my calls to place an order were very satisfactory. My last call to Omaha Steaks resulted first in the person who answered hanging up on me.
I called back and a woman named Deanna helped me place my order.
In the past I have had some unusual experiences, so maybe the pay isn't good for customer service reps, or maybe they are treated poorly or have to work without A/C in the summer or heat in the winter and sold into slavery if they perform well, I don't know but I have had, again, several less than satisfactory experiences ordering over the phone.
On the bright side, the reward for your patience is that not one single time of all my bad experiences did Omaha Steaks NOT do something to make it right.
They have a wide variety of options to choose from and for the quality, there's no other retailers locally that compare for the money.
So, relatively inexpensive given the quality you get as far as I am concerned. I always end up satisfied one way or the other for as I mentioned already, I always pull them up on their 100% satisfaction guaranteed policy. I have found they do in fact Honor that, it isn't easily won, but there for the squabble if needed.
I'm okay with Omaha Steaks. I do recommend avoiding the peanut butter chicken and believe I know why they included a package that feeds two for free on one occasion.
It's possible that item is no longer available, I'm not surprised if I am correct about that.
Be prepared before ordering and that has proven to help some. Prepare by having the item numbers and corresponding price.
That will speed things up. Things get sticky regarding their definition of next day or overnight shipping but I wouldn't want the e job of having to spell it all out now that I have had the experience of having been dissatisfied with Omaha Steak's policy or actual practice. It gets messy. Still my last experience there went in my favor for expressing my dissatisfaction of how my order would ship.
My patience was rewarded. Be polite, just not "too" nice if you encounter a problem with them and they will work with you.
I gave three stars for shipping as it gets to be slippery here and there. If I could edit the star rating I would give them five stars anyway because ultimately it's not bad, just not 5 off the top. Same with the low rating for service because ultimately it's fine if you can hang in with the company whose rep was having a typical bad day or something. Seems to be a problem there quite clearly given my personal experiences and those of other reviewers. Ten stars overall just not ten easy ones.
Tip for consumers:
Their search feature is second to none. Careful of your final cost after applying any discounts e.g. $10.00 off for vets and military. Hang with them to sweeten any deals if you get poor service. You will have to do follow ups, count on that, but you will be rewarded for your patience and effort.
Products used:
A wide variety from burgers and top tier in taste Frank's to steaks, poultry seafood and more
Sent ham as a Christmas gift and they enjoyed it. Perfect for gift giving.
Who knew the perfect gift came in a cooler? Oh wait, we did.
I am well pleased with the numerous items I purchased. All have been delicious!
Nothing makes us happier than when you’re happy! Thank you for the 5 star review.
These are always a great gift that gets enthusiastic thank-you's!
So happy to hear! You just WON Gift Giver of the Year! Thank you so much for the 5 star review.
Parents loved the quantity, variety, and quality of the selection sent to them.
So happy to hear! This is the feedback we live for. Thank you so much for the 5 star review. We appreciate your business and loyalty.
The food ordered is amazing as well as the customer service!
Thank you so much for the 5 star review. We appreciate your business and loyalty.
Their cuts of meat are perfectly trimmed. The burgers are delicious!
Cue the happy dance! This is the feedback we live for. So happy to hear you love our products!
Gain trust and grow your business with customer reviews.
Since 1917, Omaha Steaks has delivered the world’s best steak experience with absolute consistency from right here in America’s heartland. That’s not something we say lightly. As a fifth-generation family business, our passion and our reputation are built on customer trust and earned through experience, shared values, and the relentless pursuit of perfection. That means steaks that are hand-crafted by master butchers to make people happier. It means precise aging for tenderness, a culture of constant innovation and self-improvement, and the development of better foods and better logistics that allow us to guarantee perfection in every single bite, delivered perfectly to your doorstep every single time.
Our customers trust us with dinner, with their families, with a gift for the most special of occasions. To gather around great food is tradition and love, and the Omaha Steaks mission is to deliver exceptional experiences that bring people together.
Cue the happy dance. This is the feedback we live for. Thank you so much for the 5 star review. We are grateful for your business and loyalty.