One Kings Lane

I ordered a piece of furniture in Nov '23 and never received it. Trying to get a refund now via PayPal. The chair was "discontinued". I wonder why it took them 6 months to figure that one out. They also sent bogus tracking info to PayPal claiming it was delivered to NC. I live in CA. When I called them, they said there is no tracking info on the order?!?!? Also, when I try to log in with my order number on their website, it says there is no order available. Thank goodness I printed out the original order because the email confirmations on the order were weird too...from SE Email, not One Kings Lane.

Buyer beware. I think they were trying to wait out the 6 month PayPal refund policy date so I couldn't make a claim. I started a dispute at the five month mark. I worry about customers that are not tracking those kinds of things.

I feel like another one of the "one kings fools" – BUYER BEWARE!
I placed an order in February. Only received a partial order, 2 of 5 items. 10 weeks later I'm still waiting for the other 3 framed art reprints. There was nothing complicated about this order, just 5 framed art reprints. I repeatedly reach out to customer service who can provide no information on the 3 missing items or indication of when they may ship. After 10 weeks of trying to be patient, I've given up and need to cancel my order for the 3 items that have never shipped. I am now being told they will NOT fully refund me for the cost of the items never shipped. That I now have to pay a 15% restock fee and shipping cost that they say total over $75.00! A restock fee and shipping for items they NEVER TOOK OUT OF STOCK OR SHIPPED! SERIOUSLY! I can see saying that for something I HAVE RECEIVED & now want to return, but NOT for something that after 10 weeks they can't give any reason or indication of when unprovided items might be shipped. Most people would call this RUNNING A SCAM!
They offer products that they do not physically possess. Customer service is outsourced to non-english speaking reps who are clearly quoting from a pre-written script of vague lines and provide no details at all. I sincerely wish I'd read the reviews before ordering. Learned the hard way, but will now be pursuing a fraud charge through my bank as others have had to do. Will not be doing business with OKL again!

We bought a couch in September, and it arrived in late November. After ~2 months, the main cushion of the couch began to pill. My wife reached out to the company via their website, and we heard no response. I then called and was told they only do returns for 30 days. I had no intent on returning the couch; we actually like the couch beside the pilling; however, we would like to be sent a new cushion, as 2 months for a couch to pill suggests poor fabric quality. This does not seem like a possibility, and one customer service does not want to entertain. We wish they would take the quality of their product a bit more seriously, as the couch is very comfortable, but their inability to make sure their products are of top quality is disheartening.

Do NOT order from this company. Over 5 months ago, I paid $2500 for a dining set and received a mismatched set. The table is black and chairs are white. At first, I was told that I received the correct items until I emailed pictures of the wrong chairs. Then I was told the correct chairs would be shipped. 5 months and $2,500 later, I still have the incorrect items. I am furious. I call every 2 weeks, and the representative tells me the correct items will be shipped, but no luck. I have asked to speak with a manager and am told I will be called or emailed, but have never had a manager reach out to me.

I'm furious at this point. I have had to use my garage to store the incorrect items, and I can't park there. I cannot dine on my patio because I don't have a matching table.

One Kings Lane, I want to be sent the correct items and fully reimbursed for trouble. If you care to correct your mistake, my order # is OKB*******603.

Pictures show clearly black table with ivory chairs even the labels say so.

I have been a customer of One Kings Lane for years and have purchased many items. Overall, I have always been pleased with them. The quality has been very good and I've had no problems with shipping or anything else. Where I do have a BIG problem is with their promotional emails. For instance, they say 20% off sitewide, but when you go to order something, it is excluded from the promotion. In this particular instance, I waited for a sale on the item I was interested in, and eventually got an email that the BRAND of lighting I was looking for was 20% off. Again, when trying to order, I was told that only certain items applied. It feels like false advertising and dishonest and has wasted my time. I hope they can improve this issue and clarify their wording, or I will be forced to shop elsewhere.

I purchased a rug that didn't look great in the space. I was shocked that they charge a 15 % of purchase fee as well as a non refundable shipping charge to return the item. Won't order from them again. Buyer beware esp with home goods as you want to see it in the space to be sure. At this return price - not worth purchasing from this company. Too many other sites that are much more purchase and return friendly.

I ordered a pillow on December 1, paid a $10 shipping fee (absurd in an age of free shipping) and was told it would arrive in 8 to 14 days -- again, absurd shipping time, especially for a $10 fee. The order status only ever said "awaiting fulfillment." It never indicated that the order was filled or shipped. I have contacted customer service three times now with no response. No product, no response from customer service. This is what one would expect from a scam website, not one that has been around for many years. I dont know how One King's Lane remains in business. I will probably have to contest the charge with my credit card company.

Bought 3 Kos raffia dressers for our FL home, after a few months a terrible discoloration appeared on just one of the dressers. It had too much glue applied that then turned yellow/orange. Too bad for me, they don't stand behind their products. Beware! I do not recommend.

I ordered a large framed palm tree photo (nearly $300). It arrived as scheduled and was packaged great. The photo was wrinkled. I called the company and they asked that I take pictures to show the damage and they responded no refunds because it was made to order.
I deal with public and will make it a priority to share how horrible One Kings Lane is. (Interior design, staging, real estate etc.
I rarely write reviews, but in this case it was necessary

This is my first and last time using One Kings Lane. As a interior designer I thought it might have interesting accessories but not worth the hassle of receiving incorrect product. The "customer service" took 15 minutes to answer the line then told me the finial was not returnable. They sent chrome finish instead of brass as pictured. Guess what- they no longer have that item on the same day I received it!

I ordered a chair, which took several months to arrive. When it finally did, the chair was badly damaged and the box was taped up with extra tape to hide the tear in the shipping box. I've now had this badly damaged chair sitting in my house for weeks waiting for Customer Service to issue an email for my return. I'm still waiting to hear back after several phone calls and emails. I will NEVER order from them again.

I am a trade customer at One Kings and have bought quite a few things from them over the years.
Recently I purchased the Outdoor Sahara Rug- within two months something was eating it. I have never had that problem before and have had two different outdoor rugs in the same location over the past 10 years with no issues. There was definitely something in the fiber of the rug that was attractive to an animal making this rug not suitable for outdoor use. My email was never responded to and the "Customer Service" representative I spoke to had a canned answer and offered no assistance. I will never purchase anything from them ever again- their loss.

Customer service is horrible. Cannot escalate complaints. Dan Forman who claims is head of service says nobody else is ahead of him. Multiple tries and my order in July is now coming in January. Will not order from them again. You would think a company like this would be more diligent. Buyer beware!

Submitted a request in response to the reply from OneKingsLane on this site and their desire to assist with the issues at the email listed….still no response to multiple emails.

I think this used to be a US company that had a decent reputation, maybe has changed hands and is overseas? I can't believe after the amount of emails and calls there is NO response at all. May have to put in a dispute with my financial institution as it is starting to look illegitimate.

Very disappointed with the quality and the SMELL! After I received two of them, the chemical smell was so toxic it made my partner and I nauseous the first night sleeping with them next to our bed! I put them outside for a week, brought them in and they STILL smelled awful. Another week outdoors and the smell is now tolerable. Another problem. They chip very easily. Obviously they are coated with a very thin veneer. Will not purchase anything from One King's Lane again.

Worst company ever! Total rip off - hidden fees, terrible customer service. Wish I would have seen these reviews before. Here's a tip, see something you like, search fro it on other vendors with greta service. Why put up with there horrible service and lying cheating reps! First item I ordered arrived broken in pieces. Still waiting for credit, second time returned and charged 50% re-stocking fee even though it said "returnable within 30 days! 3rd item I tried to cancel and they claimed it was shipped ven though in the system it showed pending they could not provide tracking,

Hold times for customer service are very long. Do not buy unless you plan on keeping. Took days to get a return authorization, 15 days have passed after they received lamp and no refund. Still waiting, no resolution or help on the phone. They blame everyone else. Horrible customer service. What is wrong with this company!?

Ordered a bed from them. One part arrived, missing the rest. Was told the remaining parts would come a few days later. (Keep in mind there was only one tracking number)
The "rest" of my bed came Later than the date they gave me, and was STILL missing pieces. I called and sent multiple emails. No response. I've now been 2 weeks with NO BED. HORRIBLE communication from customer service. Tell you to wait 24-48 hours then never follow up. Im an interior designer and have a deadline to meet and won't be able to due to this horrendous company. Don't purchase from them. At this rate, not sure I'll ever get my pieces to complete my bed..

I ordered two large pendants that arrived damaged. I have been calling for WEEKS trying to get a resolution. I just keep getting they will look into it and get back with me. I will never, ever order from them again! There are so many businesses trying to stay afloat at this time that really care about the customer. One Kings Lane does not.

I needed some new accent chairs in time for thanksgiving but was unaware that my order would not arrive until shortly before Christmas.
I called customer service to cancel and a very helpful lady, Amber explained how the process of cancellation works. She also informed me that it was a custom order hence the delay.
She sent me an email and said someone will be in touch with me. Hopefully, they will. Today is the second business day. I spoke with Amber on Saturday.
I shall update as soon as I hear back from them.

Ordered a painting on 4/15/17. Received a completely different one. Contacted them three times via phone and twice via email. They finally answered me but never refunded full amount for receiving the wrong one. I am still waiting for full refund. It was their screw up. Customer service keeps saying they will take care of it. Ever since Bed, Bath and & Beyond purchased them they are beyond terrible. I have since stopped buying from them and shopping with other online retailers who really want my business and will ship me the correct item and respond in a timely manner.

We ordered two cabinets and they tried delivering the wrong items 3 different times. 4 months later we still do not have them and just received a cancellation of our order. When we called customer service we sat on hold for 30 minutes with no one answering. Worst company I have ever dealt with.

After reading other reviews, I expected the products to be cheap knock-offs, made in China. Understood. I took my $15 sign up bonus and ordered some stainless steel measuring spoons, and a broom with attached stand, and waited to see just how cheap they were.
The spoons are made in china, but not cheap at all. They have good heft, and no jagged edges. The broom is cheap, but a solid $50 cheaper than any similar broom. It's made in a way that if it breaks, I can probably fix it (real wood, real metal, simple construction), and it was absolutely worth it.
Judging from the construction of the broom and the other reviews I've read, this is not a site to buy anything you'd sit on or put your face against, but for specific items, I had a good experience.
Company wise- they provide easy order tracking, nicely formatted emails, and OK shipping speed (amazon has ruined all other shipping experiences for me). I had no reason to interact with customer service.