One Kings Lane

Ordered a bed for my son. Waited two weeks to receive. Wrong color and half a bed. No headboard. Called to hear that they will contact vendor, oh 24-48 hours to hear back from them. Multiple contact from me. Generic emails in return. Call this morning, they offered to have me buy a large box, pack it then they would pick it up. Never explaining what happen. I requested immediate refund, nope, need their crappy components back. Offered a credit to my OKL account of $50 to buy box and pack it! Asked for a supervisor, waited 15 mins and was disconnected. So, I contacted Amex and stopped the charge. I do not intend to deal with base portion. Horrible. Now I need to find a replacement at a brick and mortar shop. I wish I read these reviews. Also will send to BB. If I had the choice, they would receive less than zero from me.

Rude customer service. Ordered two items and after waiting for over a month, got an email saying they were no longer available. I had used a first time customer promotion and when I asked if I could get a new promo to replace it, they refused and were snarky. When I appealed again, they ignored me. After being so used I excellent customer service from sites like Amazon and zulily, would never shop here again not recommend. After this, am also suspicious of their price and quality claims.

I order a 2k bed 6 months ago and no one at One Kings Lane will give me an answer on where its at! I keep getting the run around through emails and over the phone. I have been charged every week for 6 months on this without any answers. Horrible business practices. All I have got back from them is "Our hands are tied." Are you kidding me!

I ordered a $1650 one-of-a-kind table. OKL charged me in full and delivered the wrong table. I refused to accept delivery. I then proceeded to engage with their Customer Service for ONE MONTH as they tried to figure out what happened, every time having to answer the most asinine questions that I had previously answered in earlier calls or in an earlier email in the chain. I am still waiting for my money back, but have been told the refund will take up to 5 business days. So, in total, I provided a one-month interest free loan to OKL and in return wasted hours of my time and gained a headache. Avoid. Please, just avoid.

I have been ordering from them for several years and I can't say enough about them or their customer service. All are impeccable! Today I had an issue with a fairly minor purchase... there was a chip in this Mexican lava stone mortar and pestle that you serve Guacamole in. I called them up to tell them, thinking maybe this is a 'rustic' type of item manufactured in Mexico and that is what to, expect. Without one moment of hesitation, they said they were returning my money to my account. I asked where should I send the return and they said keep it... now I understand for a 44 dollar item it is probably more hassle for them to return it, but really... that was amazing! Everything I have purchased from them in the past is TOP quality in every way. I have never had a bad experience. LOVE OKL... keep up the great work!

I love their product but are horrified by the customer care. I bought 2 vintage chairs, which I love, but I'm still dealing with the multiple pending charges on my credit card. It's been a major pain, especially around the holidays. There have been as many as 3 pending charges on my account at any given time. I received the chairs a week ago and still have pending charges on my account plus the actual charge. It's making my Christmas shopping harder to do, since there's a hold on that money. The customer care department had been less then helpful and the people incharhe of charging the money are totally absent. Buyer beware.

Will NEVER buy from them again.

Received a damaged chair... cracked right down one of the wooden legs and it's been over 2 months and I have not received a replacement. This set of chairs is $800-$1000 and I have a broken one. I called multiple days in a row and they kept saying they couldn't help me, Carlos who created my replacement order had to, and that he would call me back. Has he ever called me back? No. Have I gotten a replacement chair? No. Refund? No. How is this business surviving? Will never buy from here again.

Will never buy from them again. Wish i could give 0 stars. Have been trying to get my refund for a coffee table for weeks. They refunded me only $76 for a $500 coffee table- no white glove delivery or whatever so they cant blame that. I asked to speak to a financial representative, they said no, call your bank. Now am having to go through my bank to dispute charges. WHAT A MESS. DO NOT BUY FROM THEM. Also, don't bother emailing them, they wont respond.

I ordered an etagere from them in early January and was told it would be delivered in a few weeks. At the end of the month the pending charge was taken off my credit card and there was absolutely NO communication regarding the order status. I have contacted them several times with no response. Now the item is no longer available at other retailers and i am left wondering what happened to my order. Sadly this was the worst experience I've had with a retail store in a long time.

Bought a nice large carpet and home accent which we are pleased with.
The cheese board and knives on the other hand we damaged and had a 14 day return policy which we didn't manage to meet so stuck with it.
Delivery was fine (we were in no rush).

Tried to buy and item using the 20% being offered.
They would NOT honor the the offer.
Later they reduced the price of the item since I just left it in the cart.
Found the item for less money on a different WEB site.

With the reduction of price and 20% offer on ALL items tried to place the order again!
Again the system denied again.
Could not get a hold or anyone in customer service.
No response to email. A simple problem has cause so much unnecessary aggravation.

Worst experience I've ever had ordering furniture online! I ordered a bed in April- it was supposed to be delivered in July. Tomorrow is September 1st. STILL NO DELIVERY. Then I was told August. Now, I don't even have a delivery date and a manager can't even call me! So, I have paid for a product that I have not received, nor know when I will receive it! It supposedly has been sitting in a warehouse for the last 10 days. I was also charged for this item weeks ago. Fraud! Also, I have called multiple times to speak with a manager- still no call.

Based on the reviews, it seems this is a reoccurring theme with this company... I will not be ordering from them again.

I'm a longtime, loyal customer and it's both shocking and upsetting what has happened to One KIngs Lane. I bought a Moroccan rug that I thoroughly researched and when I received it, it was a brand that is currently being sold for 50 percent less in various other stores. OKL fails to be transparent that it is this brand on the website so there was no way for me to know. I called and called and you need to wait crazy amounts of time to even talk to someone. So I emailed. The response, which took days, was shockingly rude and dismissive. I called and waited 20 minutes to talk to someone and when I finally did, the person was so helpful and understood perfectly how to resolve it. She asked her supervisor for the ok and the supervisor said no, don't help her, don't do anything, too bad basically. I've never been treated this way, it's truly shocking. They don't care about their customers anymore.

I purchased two expensive lamps to go with the total remake of our family room. They pictured brown and green and what I received was brown and gray. I thought Mario in customer service, while not rude, was curt. They did offer a return but that would have left the room without lighting. Wouldn't it be nice if they pictured what you were really going to receive?...

One Kings Lane has beautiful products. I ordered a chandelier that was not quite the right style for me, and their customer service department worked with me to allow me to easily return it. In the past, I have purchased many unique and stylish things from OKL including a rug and lighting.

They try to cater to a high end consumer but the products and service are low quality. I ordered a $2,000 coffee table which arrived damaged (which we refused) and almost 3 weeks later I've yet to receive the promised refund. The customer service has been terrible. For the prices, the experience has been unacceptable.

After seeing much advertising for One King's Lane I finally decided to order a pillow as a gift. I have now rec'd two emails from them telling me the shipment will be delayed. I ordered the one $70 pillow over 6 weeks ago. IF I ever receive my pillow I doubt I will be ordering from them again. Not impressed.

We ordered a canopy bed for $1600 in march 2020 for delivery in June. After the order was mis sent several times... arrived in the fall, paid to have it assembled but never received the headboard. The delivery guys did have two extra side rails... which we clearly did not need and had to dispose of.
After approximately 20 calls we were informed ( May 2021) that the bed was discontinued and we would need Take it apart and send it back for a refund but would be charged a $300 restocking fee... for a product sent without all the components and then discontinued... are you kidding me? Still no communication from them and no refund. This company has proven to be the worst we have ever bought from and refuse to refund our money. Please never buy from this company... worst ever!

OKL has a bamboo tray listed for $71 - the very same tray is on sale at Pier 1, marked down from $9.95 to $7.96.
OKL has ridiculous prices on lots of things but this is the worst example I have come across.
Casa Mari Vintage - what a joke.

I recently purchased an indoor rug from One King's Lane that looked really nice in the photos. When I received it, the rug was made of jute and was totally an outdoor rug. When I returned it, I found out there was a "restocking" charge and that they had charged me non-refundable shipping. I ended up getting $40 less than I had paid. One King's Lane needs to recognize that most of their online competitors don't charge shipping anymore and they need to do likewise! That was my first and last experience with One King's Lane.

I ordered a very expensive sofa from here. When the "new" sofa arrived it was horribly damaged, had multiple holes and a terrible stain in it like it had been used and worn. Hopefully I will receive a refund but never again will I order from here.

After several terrible experiences, I have finally learned my lesson and will no longer order from One Kings Lane. I tried for over one month to contact One Kings Lane about a return. I was told the item wasn't returnable, but I had a screen shot proving it showed it was returnable. I also asked to cancel an item immediately after placing the order, since it showed several weeks lead time for delivery. After waiting on the phone for almost 30 minutes and someone pretending to look up my order, I was told it was their new policy not to cancel items from an order. So even though the item won't ship for a few more weeks, I now have to wait for it to be delivered and pay a shipping fee to return it. Doesn't make sense and not customer friendly. I'll stick to more customer service focused companies for my online orders in the future. There are plenty of them around. Please research One Kings Lane reviews before you order. I really wish I had.

I was referred to this site through friends and have become some what addicted! Sometimes products can take longer to receive but worth the wait. I did have an issue with my 2nd shipment of pillows but the customer service staff resolved faster than expected. I highly recommend to visit the site for ideas and unique finds.