One Kings Lane

Do not order from this company. I spent thousands of dollars on patio furniture which was never received. I've spent hours on hold waiting to speak to a customer service representative where I received no help. The warehouse that they use to deliver the product has terrible customer service... no one could answer my questions... I went in circles with them. DO NOT ORDER FROM THIS COMPANY... learn from my experience. If you value your time and money you will order from a more reputable company.

I ordered two framed 'archival' quality line drawings of bees that look like they were pages taken out of an old textbook. What I received was a laser print made to look like it came out of a textbook. The frame is a cheap plastic like the ones are moms used to purchase from Avon! $150 for two pictures that probably cost $1.25 to make :(. I used to really like OKL, but the quality has gone down hill. I will never order from them again.

I purchased a small side table recently along with a couple of other items but decided I would cancel the smaller items right after placing the order. However, when I called the customer service number, the office was closed, so I left a voice mail & also submitted an email online. By the the time I called the next morning, their customer service department had already taken care of my request to cancel the smaller items. After reading some terrible reviews of this company, I did have buyer's remorse because the item I ordered was a final sale & nonreturnable. However, the table was perfect--both beautiful & well made--and it arrived promptly. It was exactly like the photo & description on the website. I have to say that I had only a good experience in ordering from Kings Lane.

We ordered a rattan sofa from One Kings Lane and received excellent customer care and service. Kieana made sure that everything went well. We received our sofa weeks ahead of the projected time. I recommend shopping with them. We had a good experience.

I have ordered twice from them. The first time, the plate I ordered was poorly packed, arrived broken, and could not be replaced. The second item was represented as English, silver, and had an 1898 date on it. When it arrived, it was an over-priced, poor quality replica made in India. I will never order from them again!

I purchased a pair of "vintage" porcelain lamps, which arrived damaged, and a framed piece of "vintage" artwork that was not at all how it was described or shown in the listing. Zero for two. Do not recommend, at least for their "vintage" (a fancy word for used) offerings.

I ordered a rug that came damaged with a hole. They did not return e-mails or calls, they have made it impossible to make a return of a damaged item. In calling the customer service line I have waited on hold over 30 minutes. Then they did not respond to follow up e-mails. One Kings Lane has terrible customer service.

I have been trying for over two weeks to reach them to cancel part of my order. I have repeatedly emailed them through their website and using their customer service email address and have received no response. I have also called dozens of times and keep getting a recording that no one can answer my call. Can someone please tell me how to get in touch with them so I can cancel part of my order?

Ordered a rug about a month ago. After something like a week I received an email saying that the item was no longer available, something they should have told me right away, and probably not have had the item listed in the first place. A day later I ordered another rug. I did receive a receipt but no word as to when or if the rug would be delivered. When I went to the website to check my account I found that neither of my transactions had ever been noted and the message was "no account t activity". This morning I checked the Etsy website, found rugs of a much better quality at a similar price with a promise of shipment within days and delivery within a week or so. In the case of both Etsy and OKL the rugs ship from Turkey.

Glamorous web photos don't necessarily mean good service.

They falsely advertise to get you in door then cancel order. Very dishonest. First of all, they are over-priced in general so always compartaively shop. Then they'll have a special and wont let you know for a month that they cant get your goods. Stay away.

I fell in love with many of their things but two "antique" items were found $200-300 less on Charish. I guess the seller has their merchandise on more one site. Also found unique vase I love on EBay- for pennies on the dollar from what looks to be like some Asian wholesaler.

I bought two beds, I had problem with both, one was damage and the other one was so cheap and it didnt look like the one on the website, I send pictures that were so obvious and they say they could see the damage. They charge me restocking fee plus the shipping, I end up paying 150 dollars. After reading all the reviews its clearly that they have the worst customer service and there products are very bad quality. Dont buy anything there, you will be disappointed for sure!

They will charge you $199 for "white glove delivery" for something that barely costs $200 promising to refund the charge. I bought an end table that did not need special delivery. They never even called me to tell me when it was going to be delivered, left it on the front porch when no one was home and then refused to refund my money! An agent from the company even told me to go ahead and place the order and call back once it was delivered for my refund. Complete scam if you ask me. I wouldn't even risk it.

I ordered two Bevin chairs. 4,174 dollars. Not cheap. Took ten weeks to get them. They arrived with rust on the legs. I also ordered them the day before a cyber Monday sale and they promised me a 380 dollar price adjustment. They only refunded me 250. I have emailed several times and I'm just now receiving the rest of the price adjustment. So 10 week wait on the chairs, a very inconvenient process to get a price adjustment AND THEY SHOW UP WITH RUST ALL OVER THEM! Also no one on the phone seemed apologetic until I got angry. All I've been told is they'll send some new ones out at some point! I will never do business with you people again.

Do not buy from this company! Beware!

I ordered a dining table … the freight company only delivered the base and not the top. Over a month later I am still dealing with them. No table …I asked for a refund and I was told Pilot has to come pick up the base first. Great please come get it. The day they were supposed to pick it up they never showed up.

Basically they don't care and you can't talk to anyone. Only emails and it takes them 2 business days to respond.

I have never given anyone a bad review but this has been the absolute worst experience. I still don't have a refund … it goes on and on…

I received a damaged item, they did all to help me, they send return level and they send a new item,
They answer the phone right away, they confirm by email right away, it took les then 24 hours after my call to resolve my issue. I'm getting a replacement
Everybody was courteous and helpful

I have purchased items many times from this site and the items have always been first quality. I even bought a antique chair for $900. But, the prices are very high in most cases and before you buy, look elsewhere like even ebay to compare. I do find deals, but you need to look. I especially like the Clearance section where I have bought bedding for far less than retail. You will also find unique items and hard to find items here. And the quality has always been good. The sellers/vendors vary. Some price too high and some price reasonably.

I have been trying for one week to get a situation resolved. I was shipped the wrong sized vanity stool. Instead of shipping a new one in a timely manner I have to wait for the vendor to respond. I have had good experiences with them and only one other problem and they resolved that one with the first call. Wayfair/Joss and Main apologizes and resolves it immediately and make sure I am satisfied. This is so very frustrating!

After speaking to the correct individual at One Kings Lane, they gave myself credit on sconces and were very apologetic about misunderstanding. I have to commend Brittany on her follow up. Thank you One Kings Lane and look forward to purchasing again in the near future.

I have ordered a few small items like glassware and dishware and had good luck with the quality and delivery time. But, just ordered a Moroccan style punched tin candle lantern new from a vendor on EBay. I paid $26. The item is new from a retail vendor, not a reseller. The same item showed up on One Kings Lane today for $145. That's ridiculous markup!

I ordered a beautiful print of flowers that were very colorful on the website. I received a low quality black and white image of what was on the website. I called 5 times for customer service to help and they continued to tell me "someone will contact you within 24 to 48 hours". I am trying to return an item that was sold to me under false advertisement.

Never received item that was ordered. Called "customer service" and wait time was 65 minutes. After the 65 minutes, your call is automatically disconnected. OKL will no longer be getting my time or money.

Was hoping to order the Celerie Kemble outdoor furniture for a total of over 12,000. Called
To see if they could send a sample as it is non returnable and of course no reviews. I haven't
Ordered from OKL in many years and I now remember why...no protection for consumer, horrible
Customer service. How you stay in business is beyond me.