One Kings Lane

I bought an $850 chandelier on One Kings Lane. The item was defective and I sent it back. It took them way over a month to process my refund (did it via phone). Then I get a gift card instead of a refund in my original form of payment (credit card)! So now I am stuck with a gift card that I don't need (i already bought a good quality chandelier). They claim I chose that method of refund, which is not true, that was entered by the agent. Now they can't process the change because of their finance systems... as if that was my fault.

I am telling you, this is a scam. You are better off buying from reputable stores like Crate and Barrel or Restoration Hardware, they have processed my refunds in the past super fast and in my original form of payment.

Now, I might have to sell this unwanted gift card at a discount and lose money...

I ordered a Christmas gift for my son in law in mid November. With the initial confirmation, I was told that it would ship Dec. 10. Then I was told later in December (can't remember the exact date), but still before Christmas. Checked the status today and now it says it will ship January 9. Nearly 2 months after placing the order? After contacting them, I received an email apologizing for "any inconvenience this may have caused". No explanation, no offer to help speed it up, no offer to find out what the delay might be... nothing! I am so mad I could scream. Sorry, sorry shipping policies and sorry, sorry, sorry customer service!

I ordered a sculpture from this company in late April. After emailing them (no less than 5 times) about the item being badly damaged in shipping I got the run around for three weeks month. I finally had to go to Amex to get reimbursed. I called to see if I could get to the bottom of what was going on and I was told sorry but your wait to get a response of 3 weeks is actually short and some people have had to wait a month. This company is terrible and I can quite honestly say I have have never been treated so poorly by a company as One Kings Lane! In addition items are full price and you can go online and find them somewhere else, often for less so I highly recommend you stay away!

Their customer service is unbelievably rude, they actually hung up on me and oh they charged me $40 shipping fee to return two things that I ordered together. Awful. Spend your money elsewhere. Oh and they might give you a packaging slip that tells you to use the same returns info as Bed Bath and Beyond... the thing is you can't. They are an absolute miss.

Very happy with this site! I ordered 135.00 worth of glasses and two came broken. Because they could not replace them (they were no longer available), they gave me a complete refund and let me keep the other glasses. I did not even have to mail the broken ones in. With all the bad reviews it makes me wonder if it's even the same company! The customer service was very polite and very expeditious. I will definitely do more business with them until I find differently.

After posting this review I had a customer service rep contact me and resolve the issue. They contacted the manufacturer and after seeing pictures agreed the item was defective. I just wish it didn't take so long to resolve; however, the important thing was that it was. I am happy now and would consider doing business with this company again in the future based on my latest experience.

I ordered a desk - the base came but the top is no where to be found. I got a base - which was USED, filled with scratches and wrapped in a blanket shipped by Metropolitan Home. No box, no packing except for an old box for baby items wrapped in tape - labelled as Christmas Warehouse and bed bath beyond. Totally ridiculous and spoke with someone at customer service - they could totally care less. They said I ordered a table and the ETA is September - i ordered it in May. So They said i should wait till September to get everything else since those were the dates. On top of that it was a dropped off at my
House at the front door. The base is 150lbs and they said this is not an in home delivery. This is literally the worst company - I don't know how they got all these celebrities endorsement - it's such a joke - they need to start working on their orders instead of focusing on their marketing.

Be prepared to spend a LOT of time on the phone with customer service to fix brazen, unacceptable lapses in quality. 2 $300 ceramic lamps in massive boxes arrived crushed, completely broken and predictably so, with zero protective packing inside of them. In minute 15 of hold with someone trying to get the boxes picked up and my money refunded.

I purchased a cute white cotton Morgan bed, but when it was professionally put together the fake wood under the fabric would not hold the screws. The side panel is hanging down and the head board is tilted.
I cannot return it!
The website does not take reviews, so buyers beware of their products!

Evidently, One Kings Lane changed over their computer system and they cannot process returns. I have been trying to return 2 pillows for over 2 months. There is no computer problem in the world that would take 2 months to remedy. I've talked to customer service multiple times and they keep saying I will get an email for the return shortly. NEVER happens. I love their items but I can't see EVER ordering from them again!

I own a retail company in another category, so I understand the complexities of customer service. I would shut down all my shops if we treated our customers like this. I have never seen such bad customer service. Between the rudeness of the manager and then the lack of response from customer service. My problems are much like other reviews, Double charging, no customer service and finally settling by a charge back. Just An awful experience.

I ordered two two Ralph Lauren picnic bags that were supposed to hold upwards of approximately 4 gallons that I wanted to use in my personal chef business,
What I got was tiny lunch bags that may have held a sandwich at most, from a company called " business
& pleasure." of the worst quality.
Now the company wants pictures or I have to pay a restocking fee.
I will never order from them and will tell everyone I know what a horrible company it is

If your seeking comfort in terms of customer service don't buy from this company their policies are way to conduct business is unacceptable. Placed an order called next day to cancel and they would not cancel and after 7 days of placing order they will still not cancel and order has not even shipped just to make sure they charge me their restocking fee on an item that as I stated has not shipped and that I will not even open! What kind of service is this no notifications nothing they can do but glad to charge me a stocking fee and told me I should have read their policies who does that!

I ordered two bar stools that looked beautiful on the website. I got a confirmation email from One Kings Lane that my items had shipped - but they were clearly something different. I wrote back right away and never heard back. They arrived and were a different brand that was easily searchable on pretty much every other website. Clearly, they fake-branded cheaper seats on their site and increased the price by $100/piece. I emailed the help desk and never heard back. I finally got someone on the phone, who asked me to send pictures and she'd address. I never heard back. Do not buy from this website.

I ordered an outdoor umbrella over 3 weeks ago. I never received any tracking information so I still don't believe the item shipped. I would cancel the item but I am afraid I won't receive the credit. They have no business selling items that they do not stock or from vendors that they don't communicate with. Sad but I think One Kings lane may be a retailer that does not survive the pandemic.

Actual item (Waiting for the Sun Mirror I, White) received is almost a joke compared to the item shown. This is a imaged mirror and the item received would make it appear that either it needed another pass through the printer, half the image was rubbed off, or One Kings Lane has a magical vortex into legendary realms that does not translate once the item arrives at my home. Honestly, $#*! this website. Looks great on the site. Looks like cheap $#*! when it arrives. Please read all the reviews above and do not be tempted.

I ordered multiple items from this company and every bit of the process has been a complete nightmare! There is no customer service, items arrived damaged, the returns process has become impossible. 25 emails and hours of phone calls later, the issues are still not resolved. Save yourself the hassle and stay away!

I bought a straw hat from them and after wearing it twice it started to come apart, unfortunately it was after the 14 day return date. They sold me a defective item and refused to take it back.

After reporting One Kings Lane on Site Jabber, the company contacted me and refunded my money! Five stars for SiteJabber!

As at least one other reviewers said, their prices are not discounted. They can be purchased other places for much cheaper than this supposed flash sale site. For example, I found a dog collar on the site marked down to $59.00 from $70.00. The collar is listed at $49.00 (NOT on sale) from the original retailer's website. They straight up lie about the original pricing on things. What a scam.

I ordered a sofa, and it was made-to-order so it took five months to arrive. When it finally got here, I discovered that it's not the color I ordered. It's also non-returnable. When I spend thousands of dollars on a piece of furniture, I expect to get what I ordered. I'm very disappointed and won't be ordering from them again.

Just like everyone says- it took 3 months for the delivery to finally come. It came broken and scratched- and now its been a nightmare trying to get someone to discuss it. They are a terrible terrible company. I wish I read these reviews before my wife ordered this.

Make sure to read the small print for their return policy (like keep clicking until you've read everything about returns because they don't make it obvious when buying). We bought ceiling lights and when it came, we decided we didn't love them and they were small for our kitchen island. So we returned them right away (3 days after receiving them) and little did we know that they had a restocking fee of 20%. This was frustrating, because we did not get back $200 due to restocking fee. We called customer service and they were no help. We wanted to speak to someone else but the guy in customer service said everyone was in a meeting and that they would call us back. We never got a call back. Disappointed and no longer buying from this company.

I placed an order at the end of May that was due to arrive in July. I used a promo code that I found online (as I often do). At the beginning of July when I had not received a shipment confirmation, I checked the status and my order showed closed. The desk was also showing as no longer available. I sent an email to customer service and after no reply after a week, I sent a follow. Still didn't get any communication. I called 3 times before I was able to talk to someone and they told me the order was cancelled because the producer of the desk ran out of materials for the orders. They said there was system glitch that caused me to not be notified. Then today, almost 3 weeks after my initial email, I receive a reply from customer service saying that my order was cancelled because of the code I used. So two different stories, no notification for either and now the desk is not available. Definitely not impressed with a site that charges so much for their products.