One Kings Lane

DO NOT ORDER FROM ONE KINGS LANE. By far the worst, most unprofessional furniture store I've ever dealt with. Two months ago I ordered a console table which took them forever to ship and then it was the wrong color. When I returned the table, OKL said they did not have the table in the correct color and that I would have to order another item. After finding a replacement item on their site, I ordered a 2nd console table with white glove delivery service. What a joke! They confirmed a delivery date and the day before said delivery date, they called to cancel. Two weeks pass and still no table and no updated delivery. After numerous emails with OKL customer service they inform me that the table is lost and it will take another 4 to 6 weeks to locate one. During this entire time my credit card has already been charged. Bottom line: The table was never located, I had to twist someone's arm for a refund and you should never never never order from One Kings Lane.

I ordered a nightstand. The legs of the nightstand are not flush with the rest of the piece -- if I run my finger around the leg I can feel the pieces of wood (glued/stuck together) to assemble this nightstand. Furthermore, OKL does not inspect it's furniture. One of the legs is also cracked. For the amount that I paid you would think that I am buying a quality piece of furniture -- x

I also ordered a rug from OKL. The ends of the rug perpetually roll up (don't roll flat). Again, another piece of junk.

Do buy from this group. You don't know what you're getting. If they don't provide the brand of the furniture, don't take the risk.

PS To add insult to injury: their shipping fees are outrageous and they're shipping junk to your doorstop.

To say they have the worst customer service I have ever experienced would be an understatement. They have admitted both verbally and in writing their responsibility for the shipping error, they have agreed to pay to correct same. However I have yet to see any of it. They went so far to offer an 800.00 credit for a 5,000.00 table. In total my experience with them has cost me over 12,000.00 to say I'm unimpressed would be an understatement. Again - avoid any and all transactions with this company unless you have the name of a good Attorney. 3.5 months later I finally have my Table... yes one Kings Lane did pay for the shipping of the replacement table but not customs or duties (after much ado) they did however lay blame on the shipping company I used to pull their product out of the US for not noticing their (as in One Kings Lanes) mistake in the first place. I am now stuck with a useless pedestal which they want back but wont pay for it's return. Like they said to me "sorry I don't ship international". I stand by my original comments and advise people to think twice before dealing with this company. You can find all the products they sell elsewhere they are nothing more than a middle man. AVOID the headaches and shop elsewhere

I ordered dining room chairs and found much less expensive ones a couple of days later. I called to cancel the order two days after placing the order. The customer service rep said THEY DON'T TAKE CANCELLATIONS! I read them their own policy which is 30 days within receipt for a return and the rep kept telling me there was some other part of the website that said otherwise. They are hiring very aggressive men to push their products.

I ordered a sofa on Nov 28. I was told it would be delivered between Jan 5-11. On Jan 10 I called to find out where it was. They told me the ship date was changed to Jan11-17. Hello? Could someone have at least sent me an email? Then they told me they would call me right back. They never did. I called back the next day to find out a shipping date. They said the vendor hadnt gotten back to them yet and they would get back to me. They never did. Called again on Jan 17 and they said the vendor said it was shipping next week and they would get back to me on exact shipping date but that now it would take approximately another 3 weeks to get once it shipped! Another day and still no answer. NEVER BUY FROM THIS SCAM OF A COMPANY!

They could likely saddle up a donkey with your order and have it arrive sooner than their shipping. This company's shipping policies and service is unbelievably SLOW!

Doing renovations on two sites -ordered tens of thousands of dollars worth of product. The only skill this company has is charging the credit cards. THE WORST CUSTOMER SERVICE I'VE EVER COME ACROSS. From any vendor, no less a seller of high-priced items... no response to emails, unfriendly and downright condescending treatment by customer service.

Stay far far FAR away...

I purchased a media cabinet in 2018, out of nowhere the plastic coating is peeling and cracking - I had no idea is was plastic to begin with, no way to repair and they do not care to offer any guidance, "sorry you purchased such an expensive cabinet from us... stinks to be you" DO NOT BE FOOLED - HIGH PRICES ARE NOT HIGH QUALITY

Omg I wish I would have read this... I called and asked customer service if I could pay expedited shipping in order to receive by Christmas they have me a flat out NO! I needed this item for my toddler who's twin is get tithe same item we already bought in a store. This item could have easily been shipped even one day early I would have received it prior to the fat mans arrival. It's now the 29th and I STILL don't have my item! I ordered it on the 19th shipped on the 23rd. My package was sitting in the FedEx terminal for 5 days during the holiday?!?!?!?!?!? I would love to return the item but of course... It's FINAL SALE!

I think even 1 star is generous to review the outrageously bad Customer Experience I've received from One Kings Lane on my last order. I placed an order in November 2023 and after their carrier "was unable to reach me" to schedule white glove delivery (which, of course, I paid for thinking it would actually BE "white glove" as stated), they never delivered the item. Finally, when I called their One Kings Lane - awful - customer service (not the carrier) to actually schedule my item to be delivered and agreed on a date, I received a call from their carrier on the same day of delivery to tell me the item was damaged and they had to re-request it to the supplier/One Kings Lane and would not be able to deliver it until of January 2024. We are currently end of January and I have not heard back from them, so I called today and the response was that now their item is "out of stock" so they have issued a full refund to my FOP. They did not even offer a 10% discount to admit how sloppy and offensive this whole process has been as Customer Service. So, with my full refund, I will take my business somewhere else. I think these people should not be in business at all, so I hope they get what they deserve.

I purchased a side table for my guest bedroom over the holidays. The table looked well designed, however, I had a change of mind before One Kings Lane delivered the item.

I called customer service to see if the item delivery could be cancelled (I hadn't even received it yet). And they wanted to charge a $250 return shipping fee + $50 restocking fee. So a total of $300 in fees on an item that was $350.

I even offered to ship the item back myself (i get discounted rates on shipping due to my business) on my own dime and they said that wasn't within their "polilcy". Even after the rep spoke to her manager they said they couldn't waive any fees (even the $50 restocking fee).

This is literally the worst shopping experience I've ever had online. I hope Onekingslane goes bankrupt. They treat their customers like utter garbage.

I ordered a pan from One Kings Lane. It was the wrong size - my fault.

But really to charge a 25% restocking fee? Poor service and a complete rip-off in my opinion.

Don't honor price changes one day after receiving it. I will not ever shop there again. Customer service is rude but I already see that there ratings are bad. Wish I'd seen that before I ordered

I ordered a Nest jasper necklace. For some reason the necklace measures 14 inches. This was marked on the site but I did not realize exactly how small that is. There are no pictures showing it on a person or saying it is a choker. It is so small it is too tight even for a choker! It could fit a child! I do not have an unusually large neck. I looked online to see how to do a return and the website says they charge re-stocking fees! 35%! Who does that?! I emailed customer service on their site, it said I would receive a response within 48 hours -that was seven days ago and still haven't heard from them, called today had trouble getting through kept getting hung up on, then "Mario" said he would see what he could do and call me back, he never did. Then I got an email saying if I wanted store credit I could get my money back but if the original form of payment was credited I would lose 35% restocking fee and pay return shipping. Did I mention they charged me $16.95 to ship the necklace? They do not include return labels in the order so you have to request a shipping label -another delay of days. I included a note saying I definitely wanted a gift card/store credit so I would get all my money back. They refused to honor that and refunded my credit card deducting the restocking fee, against my expressed wishes. For a $163.29 necklace I only was refunded $123.84. I asked them to honor my request, they said no too bad. They have been one of the worst online shopping experiences I have ever had. I will never order from them again! BEWARE!

A few months ago I saw a Chinese Chippendale style armchair that I thought looked familiar. OKL was selling a pair for $1199 ($1485 original price). I found the EXACT same chairs, EXACT, same color choices, at Gumps for $699 for a pair. They are so overpriced. They were selling a set of vintage glassware for $110, you can get the same thing on ebay for $12.

When I ordered things that were no longer available, they did whatever they could to make it right and/or find me the merchandise. I don't order often, but when I do, I've never been disappointed.

I ordered my couch in April and still do not have my couch, I have followed up weekly to find the date continues to change. When I ask to speak to a manager nobody ever calls me back, I finally talked with the rudest manager ever and he was not willing to provide a discount or help me speak with someone who could help us. He would not provide a name or number. AWFUL experience will never buy from OKL aagin

I wish I had done more due diligence before spending $1,812.63.
I purchased the julien tufted ottoman in "midnight" velvet for $398.
What got delivered was the ottoman in "pistachio" color.
When I called to tell them I received it in the wrong color, they refused to send me the ottoman in the correct color for the price I paid. They wanted to charge me $1194. 50 FOR THE SAME EXACT OTTOMAN. They hide behind a "policy" that they can't honor my original order because it was a "warehouse" item.

In addition, the item was packed poorly for an item that normally costs $1200.

Future buyers should beware, the rep told me that they recently instituted (as of Oct 1,2018) that you won't be able to cancel any orders - and based on other bad reviews, it's difficult to return items as well.

Save yourselves a lot of money and buy from other online retailers that are more savvy than OKL.

I'd give them zero starts if I could. I'd be surprised if these guys stay in business. I certainly won't be recommending them or purchasing from them and I advise everyone do the same!

Ordered a necklace from them. Didn't notice that it said final sale. Necklace took forever to arrive and is so cheaply made and gaudy that I will never wear it. Buy at your peril.

I love One Kings Lane! They are very Helpful and wonderful to deal with. People should pay attention when ordering, they give you all the neccessary information on the sale page- INCLUDING Delivery TIMEFRAME!

DO NOT DO BUSINESS! TERRIBLE CUSTOMER SERVICE? HELD MY MONEY $2000. 00+ FOR OVER ONE MONTH! Ordered 2 antique chairs in February. Delivery was to be March. Contacted customer service multiple times to be given the run around by incompetent customer service reps. Each gave a different reason why they couldn't find my order, which stated as shipped but I was not in possession... this is now April. Was told I would receive partial refund, have not. Was told I was absolutely justified in my frustration, then was sent yet another prefab email stating that they would deactivate my account due to what they considered an inappropriate conversation with a sales rep. This company receives an F-. WILL NEVER DO BUSINESS AGAIN

I rarely write reviews, but this has been above and beyond. I had order two pictures and had to wait to receive them. When they finally showed up both were damaged on all four sides from the way that they were packed. First, the customer service number of the packing slip was not in service. After using the number from their website, I was connected to a customer service representative. It has been downhill ever since. There has not been one interaction that I have not had to follow up with them on. When I finally got them to actually send me the return shipping label (BTW they sent me two rather than the one I asked for), I was told that as soon as the package was received by FedEx they would process the refund. A week later and I am calling yet again... 4 calls and 5 emails later they confirmed that yes, they received the package back two days ago and since I called, they will now process the refund that they owe me. However, it will be another 3-5 days! Do not waste your time with these guys!

Do not ever order so much as a paper clip from these frauds. I ordered a carpet now two and a half weeks ago. Realizing the next day I ordered the wrong size I called and ordered the correct size and asked to cancel the earlier order. I also pointed out I tried to use the discount code on the website for 25% off, but could not get the code to apply when placing the order. I was promised the cancellation and discount would be taken care of pending management approval within 3-5 days and I would be notified by email. After the 5 days passed and hearing nothing I again called customer service to be told approval was still pending and the order cancellation still had to be acknowledged by the carpet vendor, and to check back the next day. Upon doing so, calling the number that has a Manhattan area code, I was informed the customer service staff were actually all located in Mexico City! And, the rep I first spoke with sometimes doesn't follow through on things, at which I said I felt as though he lied to me. The rep then said, ‘Well, it takes one to know one.' Can't make this up. It's now been nearly three weeks since this began and I'm no closer to resolution than at the beginning. Never never never order anything from these fraudulent scumbags.