One Kings Lane

Called and after a VERY long hold was told that there is a 20$ return fee. Will not be ordering from them again.

Ordered numerous items for a new condo from One Kings Lane. Delivery dates are fluid, lack of follow up and service reps are very very rude

This has to be a prank. I ordered a 3 seat sofa in January that arrived the 2nd week of March. Upon opening it we realized it was a 2 seat sofa and called OKL to arrange a return. They sent a freight hauler a week later to pick it up and I got an e-mail asking did I want a return or refund. I chose refund but it never got it. I called Loretta who I arranged the pick-up with and she said they have no proof of the item being returned. They arranged the hauler so this makes no sense. 3 Weeks have gone by and nothing. I called again today but no response. Now the fun part. On 4/11 I reordered the same 3 seat sofa. I received delivery today. My wife asked to open the boxes to make sure it was the right sofa but the delivery people told her do not bother. Even if it was the wrong item she could not refuse delivery with them. Lone behold when we un-boxed it tonight we again received the wrong sofa. I am done with OKL. Tomorrow I will be escalating my issue the Bed Bath & Beyond. I will also be calling Chase to stop payment on all items with OKL as they owe me >2k from my first return and now I have another $2,500 wrong sofa in my garage.

They don't answer emails, call center can't do simple requests. I want to cancel my order but can't.

Why can't someone answer the phone instead of some robo voice pitching med insurance and products,. And then hanging up on you!

I ordered two expensive chandeliers from One Kings Lane during a tight timeframe for a remodel. I have had one of the worst encounters with a corporation in my lifetime. After 3 weeks of waiting for an update on the shipping status, with ambiguous online status information, I called the service desk at least 4 times. After escalating to management, twice, and still not receiving the updates promised, I was informed that the manufacturer they use "is experiencing production delays and cannot provide a timeline of resolution for item availability." I requested several solutions, nothing was provided out of their protocol - cancel or wait an unlimited amount of time for 10% off.
Service was horrid.

Within 30 minutes after this final attempt, I found a competitor company (Lumens - highly recommend!) who offers the exact same items from the same manufacturer. With one simple phone call, a lovely agent called the same manufacturer, provided the exact number of items currently in stock, confirmed they'd ship within 48 hours, and provided 20% off and free shipping.

OKL has a terrible process, poor relationships with its manufactures, an inflexible customer resolution protocol, delayed and lacking communication, and above all -- MISLEADS ITS CUSTOMERS ON PRODUCT AVAILABILITY.

Shop elsewhere.

Very bad experience with OneKingsLane! I signed up with them and as a first timer they offered me a one time 25% discount. I found some Le Crueset bakeware and because of the great discount, placed a large order. Minutes after I placed my first order, my credit card was used in thousands of dollars worth of fraudulent purchases. My credit card company called me and we had to cancel my card. I told them that the purchase from OneKings Lane was ok though but since they take over a month to ship their items, by the time they actually charged the card, it wouldnt go through and so they cancelled my order. No emails, no contact whatsoever. Just cancelled it. I sent a complaint to customer service and was told that 1). The credit card fraud couldn't POSSIBLY have come from us. 2) We sent you NUMEROUS automated notifications asking for another credit card (liars!) 3) Heres a 20 dollar credit toward your next purchase with us! Woo hoo!

With all the great online discounters out there, why would anyone shop with a horrible company like OneKingsLane? Fraud, condescending customer service, flat out lying? Really?

This company is a complete SCAM! I ordered a $3000 bed, waited months to receive it. I also purchased the extended warranty for the bed, since it is a lighter colored bed. When it was delivered " white glove delivery service" that cost an additional $300 for, the delivery team, unpackaged the bed outside and then brought it into my home. When they brought it into my home, it had a black hand prints all over the bed, completely destroyed and damaged. When I reached out to one kings lane about the damage bed, they wanted me to sleep on the floor for eight months while I wait for the new bed to arrive. They wanted to pick up the bed right away. I paid the $3000 for the damage to bed so I should be able to keep that bed until the replacement is delivered. I went back-and-forth with One Kings Lane customer service, and they didn't want to compensate me at all. They kept demanding that I just return the bed to get a refund and I did just that. A company that would rather lose my business than compensate me, for my troubles is a scam of a company. The bed was picked up by one kings Lane and I'm still waiting for my refund for both the bed and the extended warranty. I've reached out to them numerous times to check on the status of my refund and they refuse to send me an email that reflects the refund that I should be receiving. If I don't receive my refund by the end of this week, I will be contacting the Better Business Bureau and my credit card company. Save yourself the trouble and never order from this company. They've moved around many times and bought out many times, their phone number, for the Headquarters is impossible to get and you will drive yourself and say I'm trying to find someone from Corporate to speak to. The customer service team is all foreign and will not understand anything that you're trying to accomplish because of the language barrier. The customer service team is rude, and unprofessional. Bottom line ONE KINGS LANE is a SCAM!

. I found a chest and the dimensions and description seemed off/incorrect. I called a placed an Inquiry/Clarification that was to be coming that day. The sale was going to end so I placed my order. If the chest was actually the 24"x18"x26" and not the 53"x20"x32" I expected I would make it work. The inquiry was received 3 days later confirming my original expectations so was delighted. What was delivered was a table not shown or pictured anywhere in the sale. I too contacted OKL and they have stalled for 3 weeks. They offered the 30% discount to keep a table I never ordered or wanted (it's ugly!) and offered a refund. The issue is they "tried" to get another chest - bogus - I bought the one offered and pictured. By sending the inquiry I Gave them an opportunity to check the price, size and item - they had no objections or problems. Now the price was an error in my favor - again my inquiry gave them time to deny the price. OKL has an ethical responsibility to honor my purchase and likely a legal obligation. OKL needs to put their big girl/boy panties on and make this right. If they won't make this right I will exercise my right to free speech and advise their customers to shop at trustworthy sites but not OKL. Too sad - they should make it right.

Beeing in the same industry I honestly think the pricing of ONEKINGSLANE ist just a big joke. Even teh reduced prices are double as high as anywhere else.

3 weeks later and my order is still " pending shipment", Just be honest and say its back ordered when the order is placed!

Disappointed in their shipping it took over four weeks for a wreath to be delivered... it was intended for a funeral which is now past 4 weeks

Dear One Kings Lane, first of all pleas don't bother replying to this review with your standard crappy "We are so sorry for the disappointing experience. Please contact our Customer Care team at *******@onekingslane.com and a manager will be in touch ASAP."

I have spent most of my past week contacting your customer service team and I have never once had a reply. You state you have a 24-48 hour response time. I always wait the full 48 hours then am forced to call you. When I do, no-one shows any regard for my issue and tell me that the person who needs to help me is "on lunch". When I call back three hours later that person is still on lunch. I wish I had time for such luxuriously long lunches, but instead I am stuck on hold to you.

I ordered a $2,000 sofa from this site. I duly waited the six week delivery window. It arrived on the very very last day of that delivery window. The white glove team (an unhelpful scruffy bunch wearing grubby grey gloves) unpacked my sofa to see that it was incorrect - instead of the three pieces required for my sectional they had doubled up on the chaise and not sent the middle piece. When we called to find out where the missing piece was no-one knew, no-one seemed to think it was a big deal, no-one appreciated the inconvenience and frustration this caused. Over the past week and a half I have invested 10+ hours into trying to get this resolved and we still don't have a solution. The useless sofa pieces are still cluttering up my living room. Because there was no information about whether they could locate the missing piece for me i asked for a refund and to have the sofa picked up. No one has sorted this for me yet. Customer Service show a complete disdain for my situation. Zero care. They have my money and I don't have my sofa. At this stage it looks like I will never get my $2000 back and I am going to have to pay for someone to remove this ugly useless trash from my house.

NEVER EVER USE THIS COMPANY

Vintage items are outrageously priced. You can find items much cheaper at your local vintage store or second hand thrift store. Seriously.

DO NOT ORDER FROM ONE KING'S LANE.

We ordered a dresser from One King's Lane and got the white glove delivery service. We got ZERO communication from them about when the dresser was supposed to be delivered. Then all of a sudden I got a call that the delivery guys were at my house trying to deliver it. I wasn't home at the time and asked if they could wait 20 minutes for me to rush home and accept it. They said no and they would have to reschedule.

The reschedule process was a huge pain. The customer service person had one time slot in mind when he called me. I said that wouldn't work and he had no alternatives prepared. He had to call me back later and when he did give me a new time slot, I felt like I had to rearrange my schedule to make this work so that I could avoid more delays in scheduling.

The guys came during the scheduled time to deliver the dresser, and they set it up in the bedroom. However, in the process, they scratched our hardwood floors. We had JUST finished having them redone. I'm so upset that a "white glove delivery service" like this would make such a terrible mistake.

I got in contact with the delivery service's main customer service and they said there is nothing they can do. The delivery guys are individual "agents" so they are in charge of fixing any problems that happen during delivery. I don't appreciate that the delivery company can't even express regret about all of the inconvenience and damage that they caused. And I highly doubt an "individual agent" is going to be able to make this right. I'm so disappointed.

Meanwhile, the dresser STINKS. It smells terrible. I opened all of the drawers and will try to air it out. It also was pictured with gold knobs on it that looked really nice with the white wood of the dresser - but the piece actually arrived with black knobs. I know I can switch them out, but it is just one more disappointment.

I will try to get in contact with One King's Lane, and I will update my review if they can provide any sort of relief. Currently, I will NEVER be ordering furniture from One King's Lane again, and I wouldn't recommend it to anyone else.

I have ordered items that never have been received, waited for deliveries that never arrived, and been totally disappointed in quality - never again

I purchased a gold X ring and the photo provided on the site is much superior to the product I received. I received a cheaply made thin gold ring.

Just don't place an order. The worst customer service and products are questionable. If they ever arrive.

They place an inflated original price so you think you're getting a deal. This should be against the law. Do not shop here!

It's happened often enough that now I know it's not a mistake -- it's the way they do business. An item is offered on a daily sale. You immediately order it. Then you are told within a day or so, sorry, it's not available. It's not that it's sold out -- it was simply never available for sale. At Christmas, I waited several weeks past due date (and the due dates are a joke) for an item that I'd ordered several of, as gifts. After repeated calls to Customer "Care," asking for a supervisor, being told none were available, always hearing "Well, we'll email the SELLER but we have no other way of contacting the seller" -- they finally said gosh, these just aren't going to exist. And when I pushed, one of the operators admitted OKL does not have nor stock any products nor do they have any info about availability nor do they make any special effort to get it -- you just wait and then they say sorry, it doesn't exist. I was one of their early customers and ordered consistently over the years and they really used to break their neck to help. Now they sound bored, offer you a $20 credit and don't seem to care. No way to escalate complaints (one day I sat on hold for 25 minutes after being told a supervisor was available -- finally, heard "oh, she's in another meeting.") No idea if the phone people even work for OKL. Corporate website has no info that I could find on who's in charge of customer service, operations. I'd say 50% of my last orders have either ended up being not available, or damaged, or not as described, or so overdue I and my clients (I help people decorate houses) couldn't wait. Far cry from the day when the woman who founded the company would call you personally to solve a problem.

Just ordered a Frette king sheet set. The set I received had been washed and returned. It was all crumpled, had a few human hairs and obviously used.

I was thrilled to shop at One King's Lane for a new home in October 2016. Found a perfect 6.5' x 9.5' outdoor rug for my screened in porch, which is protected from weather by a conventional roof, has a wooden floor, and can be used year round, depending on outdoor conditions. Laid the rug down on November 15,2016. In March 2017, I noticed that one solid black "thread" was breaking along the outside edges into tiny squares. On March 30, I photographed the breakage and contacted OKL online; followed by sending the photos, etc. On April 10, having heard nothing, I contacted Customer Service again, and was asked to resend the photos with description of damage. I did. On April 28, having heard nothing, I contacted Customer Service again, and was asked to resend the photos... you get the picture. (Though they claimed THEY hadn't rec'd the pictures previously.) I resent the photos and asked and rec'd notification of their receipt. On May 17, having heard nothing, I contacted Customer Service AGAIN, to be told the rug had been discontinued. I asked if that was their last comment on my poorly chosen selection and payment in full. I was told someone (supervisor, I believe) would call me shortly. That afternoon, I received an email from Rosa offering 3 rugs for purchase. I immediately replied, asking if that was the limit of their obligation for having sold a worthless product. No reply. I want my money back. An "outdoor flatweave, 55% rubber, 45% polypropylene" should not simply fall apart in 4 months on a seriously covered, screened in porch. As of now, the black strips are beginning to break inside the rug as well as along the edges. This rug has been walked on VERY VERY little. On two occasions, I had 3 guests and we utilized that room.

Bought a rug. Is labeled wrong material but matched the picture on OKL.
5 emails and 3 calls later still no answer... to basic question.