OneStopPlus

Although I liked 2 of the items I purchased, I had to return 2 of them. This is where my problems began. It has been 3 weeks since I mailed my items back and I have yet to receive a refund. I called the customer service number and they said It would still be 7 more days. I asked for an email confirmation that my return has been received and they said "NO" they don't send emails. I would absolutely steer clear of this company and anyone affiliated with them. If I could give them a lower score than 1 I would.

I've shopped Woman Within for years without incident. Now, I believe, since the parent company went bankrupt & OSP is now in charge, they are having plenty of issues. I ordered almost 3 weeks ago with only a snooty response saying its in process, after waiting 30 minutes on the phone. Really disappointing they've gone downhill so fast. I have doubts I'll ever see my order.

Whether it is onestopplus, Roamans, women with they're all the same… they send out email showing discounts (especially now during the holiday) no coupon needed, put item in cart, then 2nd item is chosen with discount. But item comes up different price. It shows the price that is discounted under item, then it shows
a different price in column where you pay. Called Customer service and must have gotten 5 different reason for the problem. Just stop offering discounts if you're not going to honor them. This happens all the time, terrible way to run a company. I will not order when I feel I'm being lied too… Hmmm "Bait and Switch"

Website issues: Order Status does not work. Need the order# from email even though I am a registered user. Can't access previous orders like Amazon and get all at one time... need order# for each. No indication on package insert of items not returnable because of clearance. Who can remember what it said when you ordered weeks before you got it! If you do return something, they don't refund you, don't tell you, and give it away (read fine print). (You know they resell it and get cost + shipping from another fool.) When you put something on wish list it isn't taken off order form... beware.

I returned/exchanged something and promo code, shipping and price was supposed to be honored. I was charged a new higher price and more shipping!

Used to be a good site but it seems they are on the verge of collapse. Customer Service unresponsive via phone (on hold for over 40 mins. As of this moment), or their online chat/email order inquiry. I think they may be in the process of going out of business. I ordered on April 3rd and order is still pending. I froze my credit so they won't get paid. I would recommend DO NOT ORDER. You cannot get a response from them and if you look everybody is having problems with them. Not even a 1 star but zero star is not a choice.

Ordered a robe that was 50% off along with two other items. Website claimed item was in stock. Confirmation e-mail the same. My other two items shipped a few days later, but email stated robe "back ordered" with no ETA. A month later, after no communication, I emailed requesting status. Received a response that "all it says is any day now." Not very friendly or helpful. A week later, I get a form letter stating item no longer available and order canceled. No offer to get a similar item for same price, nothing... very poor customer service. Will not use again.

Ordered a pair of shorts. Size on the outside of the package says "30", size on the tag says "20". Immediately returned them. Three months later, they return them to us marked "Damaged". They were never worn! I called customer service, they said they received them over a month after we returned them. They also kept saying "we can't do anything". When I said "stop saying can't. You can, but won't" They hung up on me.

Took over 1 month to get a order to leave the warehouse. Not to be discouraged, I tried again. One order on May 6 and another on May 8. As of May 20 NEITHER of them have left the warehouse. Lots of apologies but that just doesn't cut it. 3 times a charm for me. Will NEVER order from them again.
Tried to call for 4 days. Wait time over 1 hour. 2 Disconnnects in the attempts. I'm a pretty tolerant person so it takes a lot to sour me on a company. But, this one did it. Worst customer service I've ever experienced.