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OneTravel

How would you rate OneTravel?
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Canada
1 review
0 helpful votes
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Great
March 29, 2017

I am very impresed with the my Travel Plans, Thank you so much for all the help, i found this was very accomodating
And a great way to fly! Thank you!

Date of experience: March 29, 2017
New York
1 review
0 helpful votes
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Good and easy to use
October 21, 2024

Good and easy to use
Very convenient for me
👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽

Date of experience: October 9, 2024
CustomerService C. OneTravel Rep
8 months ago

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

New York
4 reviews
0 helpful votes
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This was my first time booking a flight!
June 22, 2024

This was my first time booking a flight! It was very easy for a beginner like me. I will use it again

Date of experience: June 12, 2024
CustomerService C. OneTravel Rep
over a year old

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Pennsylvania
3 reviews
2 helpful votes
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OneTravel its $#*! i want buy fily ticket going to china. Then im look for Hotel but not want buy OneTravel first take my money of pay hotel is not air ticket. After the i give
Message: im sorry im cancel Hotel Booking thx

Regards,
Customer Service.
OneTravel.com
Bnt this OneTravel.com take my $50 again now 1week im still dont money back
3/25/15
Other Travel Small IconONETRAVEL.COM
Other Travel... 7310
$3,093.98
3/26/15
Other Travel Small IconONETRAVEL.COM
Other Travel... 7310
$50.00
Guys think this every $#*!.

Date of experience: March 30, 2015
Canada
1 review
0 helpful votes
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Very fast and efficient service!
July 6, 2024

Very fast and efficient service! The credentialism is very strong! I booked it and got real hotel I wished.

Date of experience: June 26, 2024
CustomerService C. OneTravel Rep
12 months ago

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Canada
1 review
0 helpful votes
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Awesome, it was quick, fast,reliable and also had a good experience

Date of experience: July 30, 2024
CustomerService C. OneTravel Rep
11 months ago

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

KR
1 review
0 helpful votes
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Excellent booking excellent confirmation everything is full of excellence I'm very happy to be part of this online booking

Date of experience: June 11, 2024
CustomerService C. OneTravel Rep
over a year old

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Canada
1 review
0 helpful votes
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On Passport issue...
April 21, 2024

On Passport issue...The country Tanzania is not mentioned on drop down so I pick the next one, Uganda. I hope you guys will fix it soon

Date of experience: April 11, 2024
CustomerService C. OneTravel Rep
over a year old

Thank you for your feedback

Kentucky
1 review
0 helpful votes
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OK, Thanks!
March 8, 2023

OK, Thanks! I hoop have a good travel. And this is first time go to this area to attend ARVO meeting. I have choose OneTeavel to get very good price. So I am very happy.

Date of experience: March 8, 2023
Nevada
1 review
5 helpful votes
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BUYER BWARE
September 22, 2018

Please do not use 3rd party booking and not this one for sure. Always go directly to the site you want to book with. If you want to fly with Southwest or whatever airline go to their site. If you want to reserve a car from Budget go directly to the Budget site. My sister passed and I had to book a emergency flight and reserved a car rental. So I booked through One Travel. It just so happened the TSA agent in Vegas failed to give me my ID back so when I arrived at budget rental at O'Hara I could not rent the car because I had no license and that is understood. Well guess what they kept my whole $397 which set me way back. I had to pay for additional transportation to get to my destination which was not cheap. I understand that there is no refund but in this situation which was out of my control they kept all of my $397. I can see if they kept a % to reserve the car but no they kept it all. As if I was not stressed enough to give my sister a proper home going they cut my pockets deep. Once again refrain from using 3rd party booking remember everyone is getting a piece of the pie (your money). R. I. P. dear sister MeChelle. (tear)

Date of experience: September 19, 2018
Virginia
1 review
11 helpful votes
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Don't use One Travel
March 10, 2016

I call One travel to get a little help with getting with a refund or at best, a change in reservation. I now feel it necessary to make it a person project to make it known that One Travel will not deliver good service. I planned to purchase a plane ticket through Icelandairs website and was redirected to One Travels site instead. Unfortunately, I made the purchase using One Travel, and I have had nothing but regret since. The reservation was made on February 3rd for a flight on May 14th to visit my son and his family. They had been stationed there for what was supposed to be three years. Two days later I was informed that due to reassignment, they would be moving to Seattle within a month and a half. I call One travel to get a little help with getting with a refund or at best a portion of my purchase price returned. I spent $878.79 and One Travel offered me back only $130.00 back. When I ask to talk with a supervisor, I was placed on hold for 45 minutes until I hung up. Since my first attempt, I have yet to speak to a supervisor and customer service have been rude, and overly unhelpful. This experience is by far the worst that Ive ever seen or heard. PLEASE dont ever use One Travel. BW Booking #*******

Date of experience: March 7, 2016
Singapore
1 review
5 helpful votes
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Think twice b4 booking.
I had my bookings confirmed.
With airlines booking number.

But the next morning when I woke up. I was greeted with an email saying that the Airline did not confirm my order and asked me to choose a much more expensive deal or cancel the booking.

Then I called the Airline to check if my bookings was made. Korean Airlines confirmed that there was such booking n they will reserve my booking till 26th April if Onetravel.com pays them.

I've paid with a valid credit card and I received a call from my credit card company to verify that I've made a payment above 5k. So when I received the email. I was totally puzzled.

I called my credit card company to find out that Onetravel.com actually called them to verify my credit card details but only USD$1 was charged to my credit card.

I was still pinning hope thinking that maybe they will charge ltr. But I sent in emails to tell them. The situation only to get 1 reply.

Usually some customer service will call... but today. I waited the whole day. No one had called! I only received 1 email.

Cancelation

Date of experience: April 13, 2016
India
1 review
0 helpful votes
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It has been great
July 9, 2024

It has been great
Not so bad Even though it's refusing
But yes it has been great for the fact that it has been my first time booking

Date of experience: June 29, 2024
CustomerService C. OneTravel Rep
12 months ago

Thank you for your feedback. If you have questions or concerns please contact our representatives and they will be happy to assist.

Mexico
1 review
0 helpful votes
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Fast and easy to understand
January 27, 2024

Fast and easy to understand. Only a one way ticket. Mother is dying and don't know how long I will be staying.

Date of experience: January 27, 2024
CustomerService C. OneTravel Rep
over a year old

Thank you for your feedback. We are glad to hear that it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thailand
1 review
0 helpful votes
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Great service!
June 19, 2024

Great service! You guy are dealing with almost all the airlines company which gives me confidence to pick one.

Date of experience: June 9, 2024
CustomerService C. OneTravel Rep
over a year old

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

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Virginia
1 review
0 helpful votes
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I did my reservation so fast, as soon I found out the...
February 17, 2024
Updated review

I did my reservation so fast, as soon I found out the good prices online, nothing to complain about it.

Date of experience: February 17, 2024
CustomerService C. OneTravel Rep
over a year old

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.


At the time I need to travel, I always choice one...
January 26, 2024
Previous review

At the time I need to travel, I always choice one travel to booking my trips, because it's easy and convenient.

Date of experience: January 26, 2024
Philippines
1 review
0 helpful votes
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Easy to book
January 12, 2023

Easy to book. Cheaper price than other sites.
I hope I will have a good booking and customer service throughout the end of my flight.

Date of experience: January 12, 2023
Washington
2 reviews
0 helpful votes
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Awesome company
April 3, 2017

I never had any problems booking with travel one. L don't have any complaints about their services. From my you guys get A +.

Date of experience: April 3, 2017
Washington
1 review
9 helpful votes
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What a bunch of crooks
November 29, 2017

I was told I could cancel my flight within 24 hours for a full refund. Then they charged me $50. Will dispute the charges with visa. CROOKS! 1

Date of experience: November 27, 2017
California
1 review
4 helpful votes
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False Advertising
May 12, 2016

I replied to an online ad for "as low as $317 LA to Boston.". The phone representative had no such flight available, and offered me a higher price.

Date of experience: May 9, 2016

Overview

The company has garnered a largely positive reputation, with customers frequently praising its efficient booking process, competitive pricing, and improved customer service responsiveness. Many users appreciate the ease of navigation on the website and the variety of travel options available. However, some concerns were noted regarding the effectiveness of overseas representatives, with reports of inadequate support during interactions. Overall, while the company excels in providing a user-friendly experience and prompt service, enhancing the training and support of its international staff could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

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13,593 reviews