OnTrac

Package was marked as delivered and it was not delivered. I know this for a fact because I do school at a desk that faces a window looking out my front window. I was at my desk all day until at least an hour after the supposed delivery time. I have sent messages to OnTrac and the company I purchased from, we will see if anything comes of it, judging by the reviews it will probably not be delivered anytime soon unless the company reships my order. So Frustrating!

For whatever reason somebody at on track takes a big black permanent marker and writes a different address on my packages at which point they then get delivered to the different address even though the correct address is on the f****** label

My package has been delayed since last Saturday, it's Friday. Everyday it gets delayed. I've emailed to find out what happend to my package because I seen there hasn't been movement since Saturday but I got no explanation!? I'm furious

I've have a few deliveries from OnTrac and all experiences have been unacceptable. They currently are holding a package of mine - and have been for over a week. I've called the office several times but no one answers the phone.

I was supposed to receive my package on Monday 07-24-23. I received a text message from OnTrac, stating attempted delivery but package was not delivered because the driver needs an access code to complete delivery. Received another text from OnTrac on Tuesday 07-25-23, stating that the driver did not leave the package due to a security concern and that a signature is needed to complete the delivery. I live in a single residence. No need for an access code for the driver to leave the package on the porch. We were home on Tuesday to received and signed for the package. This is NOT the first time this company has delivered packages to my residence. Message OnTrac customer service twice, and up to writing this review, still no response. There telephone number is useless.

I've been waiting for 3 days to receive my order that I had overnight delivery. The tracker says it arrived 2 days ago in my city. I tried to contact customer service and the number is invalid. I tried to email and they said they would respond asap. It's been almost 2days. Terrible system

Package was left on a dirt ledge, at the front gate of the building, for all to see. Glad it wasn't stolen. Every other company I use (Amazon, UPS, USPS, FedEx) manages to put my packages by my front door, clean and out of sight. I suggest not using ontrac.

Placed order with Macy's in store on 4/2/2022. I received notification from OnTrac that it would be delivered on 4/5. I thought that was great and fast, but then it was delayed every day since. I can understand one day, things happen. I'm ok with that, but multiple dalays, really! 'm sitting here right now waiting on 4/8 for my package that they keep delaying. OnTrack has HORRIBLE reviews and has been on the news for how bad their service is. I just don't understand how a company like Macy's can use a service like this that does not deliver. I ordered something from Macy's weeks prior to this order and it was delivered via FEDEX, which was great. I will not order again at Macy's if this is the service they are going to choose, Macy; s please listen... do not use OnTrac... it will destroy you... HORRIBLE!

If you want to not receive your package, ontrac is the way to go. Call, they will make it sound like they are helping, but they won't help. For extra fun, spend hundreds on an order, pay for expedited shipping, cringe when you see ontrac is delivering it, to not get it, call and get the runaround, and blamed for not receiving it. Top of the line.

My order was delivered with pictures an all but not to my door but delivered to the lobby of My building just sitting there,I don't live in the lobby,wasn't you supposed to bring the package to my apartment door atleast,An yes my things was stolen.This had me so heated...My building is under construction so it looks bad but yeah this company has to do better.

I wish I could give this company zero stars. I was supposed to receive a package on July 26th but instead, my package was delayed every day after that for 6 days straight until I received notice that it was "delivered" on the 26th. It was NEVER delivered and all the agent said was to reach out to the seller to dispute the issue. When will companies learn to stop using this organization?

Package shows as delivered BS never received my package this is not the first time this has happened to me. This delivery service sucks no communication what so ever, no update that package is out for delivery.

Ontrac is the worst delivery company, I would not recommend, them or their services for any businesses. I've ordered tires from Tire Rack and every time theyve used Ontrac for their delivery service. I ordered a pair of tires a couple years ago, they delivered one Tire one day and delivered the other a day or 2 later. When I bought them in a pair.

Do not use Ontrac for your delivery service.

Amazon prime package not here by 8:00pm. Who knows if it will ever arrive. Always call amazon customer service and complain and ask for compensation. They'll give you a free month extension on your prime. If item still not delivered by next morning, demand new items be reshipped overnight for free. If everyone would do this, amazon would be forced to stop using ontrac.

They say my package was out for delivery around 12:00 p.m. waited all the way until 9:00 p.m. at the last minute they said they attempted to deliver and I was not home they never attempted I was outside the entire time worst delivery service ever.

My package is already 5 days late and has been sitting at their facility in Buckeye, AZ according to the tracking info. Last time a vendor used them to deliver my package they dropped it off at the nearest USPS. I had to drive 20 miles to get my package. They are worthless! FedEx and USPS never have an issue delivering to me

I'm in a wheelchair and I have a sign on my gate that specifically states "please deliver packages to front door" and they still threw it over fence on grass which I'm unable to get to.

I ordered two items from a store and they came in 2 separate packages, one from fedex and one from ontrac. The fedex package was placed on my lawn but when the ontrac one came the courier used a slingshot to shoot it onto my second story balcony... it slammed against the window so hard when I heard it I thought a car got hit outside only to look out and see my package on my balcony and the courier walking away with the slingshot around his neck. Thankfully the package o my container clothes and the window was not damaged but it was a WILD experience to say the least.

Ordered product from Walmart. After waiting eight days beyond target delivery date, and tracking order every day, always out for delivery and then at the end each day marked delayed for five days, I cancelled the order thru Walmart.

DO NOT do business with this company. If you are a shipper, use another provider to get your merchandise to your customers!

Ontrac delivered a package to my house and leaned it up against the gate on my front door. The driver wedged it in and I couldn't open my front door at all. I had to climb out a window and come around and move the package. Thank God my house wasn't on fire!

There is even a huge sign on my front door that reads: "Delivery Drivers. Please do not knock. Leave packages next to fountain behind you. DO NOT leave in front of door."

Apparently this driver either didn't give a f#%@ or couldn't read. I will be sure to notify the merchant I bought from and will be telling them if they can't use another shipper, then I won't be shopping with them anymore!

Ridiculous company, they will never answer ever! And they will always claim they're having technical difficulties, or that they're busy! You can leave a
Message for them to call you back, but that also will never happen, total company

Ontrac is one of the worst places I have ever had try and deliver to my house. Notice how I said try, they never made it. I ordered a ps5 off Walmart and of course i get offtrac lol, and it said it would ship out in 2 days max and here I am a week later with little to no update. It stayed stuck in Commerce, CA the whole entire time and then when I call customer service the bot tells me to call my retailer. So in other words get your refund. I honestly can't stress this enough if your package has to get shipped to this place you should really reconsider cause this place ain't gonna get you your package.

They are terrible. Attempted to deliver my package 4 days in a row to my business after hours and I told them several times we close at 5 pm. The 5th day they just left my package outside at 7:30 pm when the business is closed. This is the 3rd order and the same issue every time. Shut them down.