OnTrac

I don't even know how they are staying in the business with their unreliable service and dishonesty. This is not my first encounter with them. They constantly misdeliver and lose packages, but tell you they were delivered. My last encounter with Ontrac which is still ongoing, they said my package was delivered which wasn't and when I told them I had five security cameras including two front door cameras to show both my driveway and front door (part of street in front of my house), they all the sudden changed the story and said my package was retuned to the sender... a lie. When I contacted them again, this time they said it was still in the warehouse after a month later! Now they tell me the tracking detail is wrong! While I'm still dealing with this issue, another package from different retailer went missing! Their tracking shows the package was delivered several days ago... a lie again. I might just have to stick with Amazon shopping...

I was suppose to get this yesterday. I stayed home all day. "tracking said "delayed"-so I stayed home all day today. 7pm- I check tracking "Delayed again" Don't order from Walmart- Don't use Ontrac for anything!

The exact same issue has happened with multiple of my friends and family. The tracking shows out for delivery and exact same time shows delivered and never recieved the package. I have reached bvn out to them multiple times without a single response back. Garbage company.

This is the second time this has happend and I'm just hoping this package will show up. It says that my package was delivered but it wasn't delivered. Calling the customer service is useless and tell you to refer back to the shipper to have them deal with it. I really wish they would use usps again. Now they can't seem to tell me where my package is... D*******4019. If you're a company please dont use them.

This delivery service has to be joke. They attempted to deliver my order before the expected delivery date and when I wasn't there to receive it they asked for additional info. I provided that info and when I went back to receive an update they were sending my package back to the seller. They never even tried a second delivery. WORST SERVICE EVER. Customer service was absolutely useless. The live chat support was more useless than to robot. AVOID.

They misdelivered a package to my address and apparently misdelivered my package to someone else. I called to let them know that they had left a package at my house for someone else. They said that they would pick it up the next day. They did show up the next day with my package but did not pick up the other package that we left out for them to pick up. I will have to call them again. I feel bad for the person waiting for their package but I don't believe that OnTrac cares much about their customers. SAD!

My daughter had package delivered to her house in Los Angeles by Ontrac, gets phone notifications package is delivered, goes to get package, no package there. Gets no help from Ontrac or the company she ordered from. She ordered something else from same company, but had it sent to my address in Menifee, Ontrac also delivered package to my home, get picture notifications, go to door to get package no package there. A signal blocker was used to block wifi signal on doorbell camera, Ontrac truck is seen on house camera driving away, but they define their delivery drivers even if you know they are the ones that stole your package. If you have a package being delivered by Ontrac, BEWARE, they hire THIEVES. They also said that the picture notifications is proof that the package was received, even if the driver stole it back from you. These guys are justifying criminals and giving them permission to stole from the customer by sending them a delivery notification picture. How sad.

I understand its the holidays, but my package was supposed to get delivered on Dec 1st. It is now Dec 12th. Tracking the package is USELESS because they keep stating that it will be delivered on "the next business day" 4 days in a row. That's ridiculous! Never had this problem with UPS or Fed Ex. Retailers NEED to stop using this company. Oh and customer service is CLUELESS!

This company is definitely the worse one to use for shipping, a package worth $795.00 never arrived, and when i checked the tracking it show someone was signed for it, we don't have on one by that name in my business, Robert Jons delivery time was when my business was closed, we checked are store Cameras for the time
Of delivery as per ONTRACK no one at the business came at this time on that day meaning...
Do not use them read all the 944 bad reviews

Lost my packge, rude representative. Bad costumer service. Didn't even call me to let me know it was lost they just kept delaying my package till I contacted them. Then the lady on the phone was like oh your package is lost contact the shipper. I was like really wow!

OnTrac said my package was delivered on March 3rd at 5:36pm. It was not delivered. The neighbor across from me has a security camera that monitors my front door. He reviewed the security tapes and verified that no package was delivered. I emailed OnTrac customer service on March 5th and heard back from them on March 7th. Ontrac said they would look into it. Fortunately, my package was finally delivered on May 8th. The customer service agent at JCPenney told me that sometimes the package shows up when it's shipped by Ontrac and sometimes it never shows up. I've concluded that shipping with Ontrac is like rolling the dice and hoping the dice roll in your favor. I'm not a gambling person, so I'm now going to ask everyone I buy from if they use Ontrac, and if they do, they won't have my business.

Let me say this to all the reviewers that's giving negative reviews, Because i read most of reviews saying they delay orders i nearly missed out on mine thanks to reading y'all bad reviews. Maybe there was a issue with unexperienced drivers and workers to mess up, or delay your items. They brought my package with in the 2 day limit, friendly driver great teamwork getting it to my home early on a Sunday Morning. My final conclusion if your gonna buy from Walmart beaware that different shipping companies will deliver your stuff like Ortrac, don't trust and believe these bad reviews you have to trust your insticnt different states when different results. Overall with Ortrac first time experience I'm giving them five stars for trying their best!

My package was supposed to get delivered 3 days ago, and online shipping site it keeps saying Shipment delayed, delivery date updated! Emailed them and no response! Never again!

I ordered two items from Bestbuy one came next via UPS. The Ontrac shipped one didn't arrive as promised now it says delayed Idiot company. Always a problem

My package arrived late, beat up and abandoned. Avoid them at all costs. Shady "business". Disgruntled underpaid drivers that gives no $#*!s about your package.

OMG! I thought it was just us, with the absolute worst shipping experiences with OnTrac. Wow. Since all of you have pretty much said it all, about how terrible this place is, I don't have much more I can add. But with the upmost sincerity I will say, On Trac Shipping sucks donkey ballz. Sincerely. Regards.

My husband ordered a bike though Walmart.com on trac is to deliver it on Wednesday the 11th it says it's in Eugene but now it's Friday 13th still not here my wife has been calling they keep telling us where it is in Eugene they aren't calling them back to same what's up. Really you should switch places then. It's horrible customer service EVER right hand has no idea what the left hands doing. It's terrible never ever will we go though on trac again or recommend them shameful specially when they have promised me they would find out call us. Haven't heard back yet.
I'm so disappointed in this company

An Ontrac driver delivered a package to our home and realized 20 minutes later that he delivered to the wrong address (our address). We give the package back for him to deliver to the correct home and after receiving the package back, he proceeds to CUSS US OUT and said he was going to call the cops on us all out of his own frustration over HIS OWN MISTAKE. This isn't the type of person that should be handling people's packages and private information. Do better. If anyone from customer service wants to reach out, more than happy to provide the footage. I'm not including it in my review because it shows my home address.

I ordered a dog door panel from Amazon "Prime" on Tuesday 22 August, the shipping status showed Ontrac as the carrier and the guaranteed deliver date was by Friday 25 August. On 23 Aug, I received a message from Amazon to contact them so I called, Amazon informed me that the shipping carrier has accidently sent my package to the wrong city but is being reroute so, it may be a day delay. No further shipping status has been updated since, I called Ontrac several times and each time I received different answers. The last time I called, Ontrac customer services now claimed that the company never picked up this package from Amazon (which Amazon said otherwise). Amazon "finally" gave me refund after several emails back and forth. Up to this day I still don't know what happened to that package.

Absolutely the worst! No company should use them! I will ask now before I order from them. They may actually be worse than USPS and that's hard to do!

The reason LazerShip changed their name to OnTrac is because the reviews and service were so bad they had no choice. Instead of changing the name they should have overhauled the entire company. If you don't care when, or even if your packages arrive go ahead and waste time and money. They are NOT faster than national carriers.
OnCrack is more like it! They are extremely good at making up excuses why your packages aren't arriving. UPS, FedEx, even USPS are only pennies more and they ARE 100% more reliable.

Should be able to give zero stars. I purchased medical supplies on 11/25/21 and still have not received them. I have called Ontrac three times, and each time I was given a different story. Today I was told my package is lost. They told me again to call the vendor which I also have called three times and no help there either. The package shipped from Fontana, CA,. Good grief. This company should be shut down as they will never stop unless they are. It's clear the employees haven't a clue where packages are. A delivery attempt was made in Chandler, AZ but I live in Oregon. From the beginning the tracking kept showing my package was delayed and the delivery date reset to the next day. The person I spoke to today changed his story twice before he told me my package is lost. Since there is no one to help those of us who experience such horrible service and a loss of funds and products, it seems a consumer affairs agency should step in and do something. I've never been treated so poorly by a shipping company! With future purchases I'll not buy from any company that uses Ontrac. It's terrible a company can do this to people and still be allowed to operate.

A package that I had was claimed to be delivered on the 12th of October and till this day it still hasn't been delivered. I had multiple inquiries that were either closed or never responded too. I have screenshots of the multiple emails I've sent and the "inquiries" with no responses.

I tried to get a refund for the order, however they told Temu they delivered it even while they were in the middle of conducting an investigation about my package, so they openly lied to the company so not only did I not get my package I also didn't get my refund.

I do plan on sueing the company because I know they are either holding my package or the driver stole it. That morning they claimed it was delivered to my front door, but my father was sitting on the porch and the only truck that came was a mail truck that delivered my ear piercings from usps.