OnTrac

The absolute worst delivery service company EVER.! They have now lost 3 packages with zero explanation except the packages just disappeared. I guess Houdini was brought back and performed his magic. Customer Support is useless. Poor pictures taken of package showing no background of delivery address and of course no package ever made the destination. When I reach out I receive several different excuses when the PACKAGE WAS NOT DELIVERED AND NO VALID PROOF GIVEN. JUST A PICTURE OF THE SHIPPING LABEL ON THE PACKAGE. That is not proof of anything. The destination is a business with large very visible signs and delivery instructions were given for the driver. Waste of time to do that they don't follow the instructions at all. Thank you for being a complete useless delivery service that loses packages and does nothing to try and find them.

I have had two horrible experiences with OnTrac. The first one was about 3 months ago. I ordered from Temu and received a notice that my package was delivered. I go to the door and nothing. Pulled up the image and it was the correct door number, but the wrong sub-division. The picture had an orange door and my door was green. I visited the subdivision next to mine and left a message on their Ring Doorbell camera. That person ended up taking it to the office of my subdivision. Sooooo, flash forward to a week ago. I ordered boots from Shoe Dazzle. I work from home and got the pop up that my boots were delivered. I'm now living in a totally different subdivision as I moved in with my bf. Once again, I go to the door and nothing. I checked the image and it's my subdivision, but not my door. The person didn't even take a picture of the numbers on the door. My numbers are clearly shown as 3302. The picture where the package was dropped is taken off to the side. You can clearly see that the doors are different as the knobs are on the other side. I'm so sick of them. Even when you reach out with proof, all they say is that it has been delivered. I've gotten so frustrated. I called Shoe Dazzle and gave them the proof and was told that they would do a one time resend. Clearly this is not my fault and I specially asked that they NOT use Ontrac. However, I get an e-mail today to track my order and it's with Ontrac. I'm so mad at this point. I keep looking out of the window where my desk is to see if I see anyone wearing my boots. How horrible that someone would keep something that another person paid for. I bought them especially for an event and had to go find something else which was frustrating. With all of these bad reviews, why are companies still using them? Now I have to call Shoe Dazzle on my break and pull up the chat where I specially said do not ship using this method because I have no confidence that they are not stealing or just incompetent.

I honestly *never* leave reviews, but I'm hoping that by adding to the other thousands of one-star reviews here, this business will go underground - they certainly deserve it.

Awful customer service, terrible delivery options (or lack thereof), no communication. I could keep going, but frankly, I'm tired of wasting my time on OneTrac today. Somebody please replace this godawful company.

I had a package delivered, this week, that had been cut open! And items missing. Plastic bag package, not torn; but clean slice. My neighbor checked her Ring camera, and no one else had been in our doorways after delivery. I contacted On Trac through text option AND email. Provided the picture; and they won't take responsibility. So they are just letting their drivers steal, and won't do anything about it. TRASH COMPANY!

I ordered a small item to be delivered to my son for his first apartment. I checked the status of it on the website I had ordered it from only to find out it was being held for some reason. It was held in Reno for about 8 days despite my telling them repeatedly to deliver it to his address. They finally returned it to the sender. I only found out because again I checked the shipping status on the website I had ordered it from. They lack in communication. Extremely frustrating to say the least.

Worse damn delivery services. Couldn't even get my address right. They don't even have a live customer service agent to speak with. How you take my package to another address/zip? My first time having them deliver my package and I didn't receive my package in time for my event. My door is white. There is also no review space on their website.

They delivered my package to the wrong house which I was easily able to prove by showing them my house compared to their delivery picture. They refused to do anything to make it right and cheated me out of hundreds of dollars. Thieves and liars. The least trustworthy delivery service that exists

Was delayed and was out for delivery the entire day only to not be delivered at all. Wish i could leave zero stars.

Second time they say they delivered my package and they never did. I think they are scammers stealing peoples packages. My ring camera does not show any delivery being made on the day they say they did.

The driver states the package was delivered to the front office receptionist I ran down as soon as I got the notification and was disappointed when the receptionist stated no packages were delivered. I immediately sent a message and basically got a response the driver dilvered contact the merchant case closed. The question was why not bring to the door of the person who ordered like fed ex and ups. So now I have to call the merchant so who looses money? Not sure who runs ONTRAC but this is terrible

I was to get two packages two days ago. When I enter their tracking number, it's says forbidden. WTH

Worst and most slowest service ever.

Chat customer service is a computer, not a human, so it's useless!

On track website said the package was delivered. Although the business is closed APO box business, how can it be delivered if the business is closed? Now? I can't find my package on track. Contract sucks don't ever use it

I know I had a neighbor that drove for OnTrac and he was always coming home at lunch and lighting a bowl then going back out to deliver. I'm even more convinced that they are smoking pot as every time I get a package from them reeks of pot. They apparently are think it's okay to drive under the influence. Shame on them.

This company has to be the worst that exist. The delivered my package to God knows, which finally never got. Their customer service is also as terrible as the delivery drivers(they ignore your messages and never fix their $#*!). I hope people/retail companies stop using them

What is the point of allowing text notifications if I don't get any? I've had two pkgs stolen because I don't get the notifications nor do they even ring the doorbell.

Whatever you call yourselves is meaningless. You'll always be terrible.

Horrible business that delivers praying on their downfall my package has been being "delivered" for the last 3 weeks. I reached out multiple times but they don't answer they claim that they are the "fastest shippers in the u.s" but can't do anything right. STICK WITH USPS AND FEDEX! In the picture it says it was supposed to be delivered the 14th of march and it's 3 days later with no answers.

Package from Temu that already takes forever coming from China. After floating around in Memphis for 5 days it finally said it had been delivered AFTER I contacted them asking where is my package. It was never delivered. Three security cams prove no one came and delivered anything. They tell me nothing they can do, contact Temu. Horrible service.

They lied and said they delivered a package but the address was Whole Foods grocery,who did they leave it with a cashier! These people can't be trusted and they are working with Temu to steal from you, be aware and don't trust this company at all

The driver backed into my mailbox and got out of the car to look at the damage she did and got back into her car and left...with my dad in the driveway watching. I filed a claim that was denied after speaking to the driver, who lied! Know I'm stuck buying and replacing my mailbox and stand! What a horrible company!

Wish I could say 0/5. Company sent my package from Texas less than 100 mi from my house to Los Angeles California and then said they could not deliver it to me in "my area" in Texas and then said they did not have my address (that was on the package). Horrible company and customer service.

Dealing with Ontrac for a delivery from Adidas has been a total nightmare. Despite their claims of delivery, my security cameras show no sign of their presence. Unlike UPS or FedEx, Ontrac offers no photo proof, leaving me questioning their integrity. It's a shame that a brand like Adidas would risk its reputation with such a shoddy delivery service. Needless to say, I'll be avoiding both Ontrac and Adidas from now on.

This company is disgusting! I was supposed to receive my package on February 1st. The tracking was not updated. It was actually never updated in fact. I received an email stating that my package was delivered on February 5th. I was outside the minute I had this email. I looked around the entire premise and saw nothing. No truck pulled up. When I contacted them, they told me it would take two days to do an investigation. About a day later they were sorry to inform me that they could not help me with my package delivery. They were unable to tell me which driver was taking my particular route this day. They are disgusting and they steal from people. They depend solely on businesses to redeliver a package so they can steal your $#*!. Quite the scam!

Ontrac did not contact me for issue with my delivery( supposedly delayed), they returned package without contacting me for assistance with delivery. Would not trust them wit any package. They dont know how to use GPS to find address. It was hard to get ahold of anyone to discuss delivery and they were rude with details. Acted like it was my fault they don't use GPS.