OnTrac

EVERY package I've had that ends up being delivered by the sorry excuse for a company takes a week or longer to get to me from the facility less than an hour from my house.

The first package sat in Romulus for five days. After three days, I sent an inquiry as to why it was sitting there for days, asking if I could just pick it up. No response for three days, after it had been delivered the say before.

Then there's the misrouting from Ohio tones Jersey, then to Romulus, then to Flint for two days after sitting in Romulus for three days. Then back to Romulus for a day, back to Flint, back to Romulus, back to Flint, ans now in transit back to Romulus...The original delivery date was expected to be August 26. It's now September 3rd.

This has to be the most convoluted delivery company I've ever seen.

Update, 9/10: The package has STILL not been delivered. Three inquiries to "customer service," and no response other than "it has been delayed and will be delivered in 1-2 days." Customer service has refused to respond since 9/6.

Beyond ridiculous.

I actually give 0 stars. I have never had a good experience with OnTrac, EVER. Service is so bad that when I find out a company is using OnTrac I stop doing business online with them. I just found out that Home Depot is using them now and they have now lost my business. I ordered an AC unit on 6/21 and was supposed to be delivered on 6/24, never showed, so I called OnTrac the next morning told them what happened and that there is always an issue with this company, the guy was really nice and put in a ticket to get my package to me that day. Well guess what... it never came, now it is supposed to arrive today 6/26 "by end of day" even though it has been out for delivery many times. I called OnTrac back and the guy just told me there was nothing anyone can do, so I asked If I could go and pick up the package myself and he told me I couldn't. I even took screen shots of it. I understand things happens, but it is an issue with OnTrac EVERY. SINGLE. TIME. For now on anytime I make an order I will find out first who they use for delivery service. Oh and FYI... this was the kind of service (if not worse) that I received way before COVID.

I ordered some merchandise from wamart delivery ways next day but instead of using fedex or ups they $#*!ing using ontrack first didnt received products i order its said its delay and all im saying $#*! U ONTRACK AND $#*! U WALMART.

Most terrible service ive ever seen in my life very rude customer service also, i unfortunately had to experience them because of a seller.

This is a terrible $#*!ing company my package didn't even arrive like $#*! what I'm going to sue this hoe

Worse courier. I never receive my orders and no point in contacting customer service. -"@
All three packages never received on 3 different occasions

This company should be out of service soon. Even when you explain how to delivery the package they are unable to do it.

So my package sat at the warehouse here in LV since the 16th with notifications it was being held and late delivery. First it was supposed to be delivered on the 17th, then the 18th and then the 20th. Then after checking all day and into the night, the status changed to delivered at 6:00pm. Absolute bull$#*!. House full of people, no driver appeared on my ring, no package was at my door and I checked the tracking after 6:00pm and it was still out for delivery. I called and was advised to contact the seller. I was also told they had no way to verify if the driver delivered or not. What the hell kind of crackpot business is this anyway? To make matters worse, this is my fresh grass delivery from Fresh Patch. Now my little guy has to use very used grass until my next shipment and I'm out $44.00. I sent them an email asking if they use other shippers because I obviously can't depend on Ontrac to make future deliveries. Apparently they also don't have a complaint department and I can't get reimbursed for their failure to do their job.

I was supposed to get a meal service delivery. Instead 3 days late, I received someone's emergency medical equipment and they won't pick up the phone

Hired to deliver a small package 60 miles away. Promised next day delivery. 5 unanswered phone calls... package still not here ONE WEEK later...

My package was left at someone else's house. But not mind... And when you call customer service, they tell you to get in touch with the seller.

Route drivers simply abandon packages... never rings tenants to tell them boxes are in unsecured lobby. This company is as ghetto as it gets!

I got text delivery confirmation and went to my door within minutes but there was nothing there. This is the 2nd time it happened.

Let me start by saying we are all human and mistakes.

But one of the things that I have found is that people in the recruiting/hiring positions sometimes forget that they are representing their company to potential or even current customers and at minimum still are trying to sell their company to the applicants that they are talking to.

I applied with OnTrac earlier this month. I don't need a job but wanted to see what else was out there.

I received a text from an Alex asking if a Friday at 10:30 was a good time for a phone interview. I said yes but then said that was maybe too late and asked how long it would take. He said 10-15 minutes and I said it may work then. I had to be at work at 11.

He calls Friday about 7 minutes late and asks if it is still a good time. I said as long as it is about 10 minutes long.

He says that won't be enough time to finish the conversation and asks 3 general questions about pay rate, availability, and driver's license I think. Says he will have his associate Brittany call me Monday.

Brittany never calls and so I had decided screw it as it was going to be a 6 day work week for essentially the same pay that I was making. Maybe another 18 bucks a week more.

Today I get an email, oddly from a Brittany, saying they had reviewed my application and was going with someone who more matched what they were looking for and invited me to peruse other career options.

I'm sorry "Brittany" but I won't be doing that. When you can't keep or honor your appointments, then I don't see any reason to work for you. If I was 7 minutes late to an interview I maybe would have lost the opportunity. If I had one scheduled and didn't show with no explanation or attempt to contact I definitely would.

It's no wonder they have such bad reviews if these are the people working for them.

Or prison. To take money to perform a service and not do it should be criminal. This company is the worst ever.

No communication, multiple delays. Shipment was sent to different cities with same name, but different state. 100% do not recommend using OnTrac!

Lady was very rude on the phone and hanged up on my. Horrible customer service. Didn't even had a chance to explain.

Over night package from Riverside Ca. To Spring Valley Ca. 4 days later and nothing yet, won't answer the phone(customer service)

I will never use this service. My packages were never delivered and you can not get in touch with anyone!

I'd give 0 stars if I could. Ordered two packages from fashion nova (which I will NEVER do again because of this HORRIBLE shipping company) first one was marked as "delivered" when it WASN'T. I recurved my package a week after it was delivered miraculously AFTER I was able to get ahold of customer service. The package had a hand sized hole in it! They went through my package and I swear they tried to steal it. Second package was supposed to be delivered SIXTEEN DAYS AGO. They updated the shipping date to the 16th. Here's the kicker. They updated it ON THE 19TH! (I'VE BEEN TAKING SCREENSHOTS!) Driver drove by my house today! I live in a culdesac. There was NO other reason for him to be in my neighborhood. He was on his phone and left! I've s my them EIGHT messages. Won't answer messages or calls! Check the shipping company before your you order, if it's ontrac, CHOOSE A DIFFERENT COMPANY TO PURCHASE FROM.

Lost gifts, gifts delivered to the wrong house, shipping delays and virtually no way to track items. My 4th horrible experience in a year.
TERRIBLE!

Very bad service, packages are damaged, broken, or they never arrive. They literally throw the merchandise inside their vehicles around. If there is any type of liquid, guaranteed it will be leaking out. Most times, your delivery never arrives! The driver will drop your package to the ground, or throw it on your porch, if by chance you get it at all. Almost all the packages I have gotten from their delivery service has to be replaced by the company I originally bought it from, after I have had to go through taking pictures of the box, inside contents, and a big hassle. Do yourself a favor companies, DO NOT USE THEM AT ALL. THEY ARE ALSO VERY LOUSY DRIVERS AND WILL RUN YOU OFF THE ROAD. Boxed uses them and since most of my packages are damaged or never show up, I no longer use Boxed either. I guess they like having to replace orders at their expense! Been complaining on deaf ears about OnTrac for over 2 years now, useless company for deliveries. Save yourself a major headache and DO NOT USE THEM, THEY DO NOT CARE ABOUT WHAT OR HOW THEY MAKE THE DELIVERY, IF YOU EVEN GET THE DELIVERY.

I love shein but unless they stop shipping with Ontrac, i won't be ordering from them anymore. Ontrac is notorious for losing packages.