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OnTrac has a rating of 1.1 stars from 1,451 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OnTrac most frequently mention customer service, front door, and next day problems. OnTrac ranks 397th among Shipping sites.
This company does not typically respond to reviews
After reading so many negative reviews. I was extremely nervous about a package delivery first time order from a company first time ever getting from Ontrac. All of my fears were wrong, the package was delivered. Early goodwill still live earlier than promised. The driver carefully placed it did not throw it. It came in perfect, I give this company excellent ratings.
OnTrac picked up my package from Home Chef, according to their app. Never delivered, even after 5 days. Contacted their customer service through the app three times. Never received a response. Guess they ate my food rather than deliver it. Terrible from top down. They deserve negative stars, if that were a thing.
PACKAGES ALWAYS LATE, STEALS MONEY FROM ITS EMPLOYEES WITHOUT NO NOTICES, AND FIRES THEM AFTER TAKING MONEY ITS EMPLOYEES WORKED LONG HARD HOURS FOR. HAVE THE $#*!ING PROOF.
Date of experience: May 6, 2023
They never deliver packages. They instead steal it and then their "customer service" agents are useless
Date of experience: June 12, 2023
On two seperate occasions I have had a company use Ontrac. While waiting on these two separate occasions I get an email that package was attempted at 7pm both occasions it was the same time. I was here all day and all night. Plus I have security cameras like a majority of the human population. They were no where near my home. The first time I contacted the company about it they said there was something wrong with the address no there wasn't it was the right address. This time it was driver felt it was unsafe. Now I live out in the middle of nowhere what exactly was he feeling unsafe about a rapid animal. The dark? What exactly is so unsafe about where I live and the sad part this company used them again for three more packages I'm getting. I had to wait two additional days to get a package that I'm waiting for now. I told them if I get another attempted delivery and no one was here I'm contacting the BBB and also the news because the company is having these drivers lie about delivery how do you know they aren't taking missing packages. They were busted not being on my property twice. I still have the paperwork and the video of the days the liar said he was here. I can't stand a two bit liar. This company is a incompetent ran mess. You can't speak to anyone live I am disgusted with this company. They are a poor excuse for a shipping company. Is it the company lying or the driver. I wouldn't trust a driver working for me lying about deliveries. They are capable of much more if they are doing that's. Pathetic and sad. And there are honest people out there looking for work.
Date of experience: August 17, 2023
How am I supposed to know if they got my package or when it's being delivered. This delivery service needs shut down.
Tip for consumers:
No. I hate them
Products used:
None. They were ruined.
Date of experience: December 8, 2023
I have spoken to three live agents on a chat and contacted a text number twice. I still do not have my package.
Date of experience: July 6, 2023
I hate them they cant even update me ab my packages whereabouts nor can they message me about it when i done literally connected my number
Tip for consumers:
i hate ontrac wwtv
Products used:
shirts
Date of experience: August 4, 2023
There must be buildings full of all the stuff that they've lost. This is the only company that is worse than FedEx.
Tip for consumers:
OnTrac should be avoided at all costs.
Products used:
That's the thing. I didn't get my products
Date of experience: July 16, 2023
This is the worst parcel service ever. They do tell it is out for delivery min 3 times before they actually deliver.
Date of experience: December 5, 2021
Ontrac left my package on front porch and it was stolen and all they said was sorry they delivered my package 3 days earlier without no notification
Products used:
None
Date of experience: November 6, 2021
Useless shipping company has no idea what they are doing no idea how they are still
In business stay away at all costs please
Tip for consumers:
do not use this shipping service stay away
Products used:
tires
Date of experience: May 6, 2022
(sorry for righting a paragraph i just needed a feeling dump) I ordered $300 worth of stuff on SHEIN and it said it was delivered on the SHEIN app and OnTrac too but it didn't get it. So I'm like wondering where it is, and I'm so scared im not gonna get my package, because of the reviews. But $300 worth of stuff that was 19LBS i don't think they stole it but i could be wrong. And i hope they didnt place my order somewhere else. It said it was delivered to my city but i dont have it and they need to be out of buisness or something i need my $300 worth of stuff. NGL i have been crying for the last 30mins and im so very frustrated i hope i can find my package and stuff but if not, where gonna have problems. By the way, if you try and call them they are not gonna pick up it. When i tried calling it was like their phone line was down or something. But long story short, THIS COMANY IS SO BAD, I DONT EVEN KNOW HOW THEY ARE STILL NOT BANKRUPT IF TRY TO AVOID THIS COMPANY!
Date of experience: September 14, 2023
Texted with a "representative" and also emailed customer service a week ago. No response, no package.
Tip for consumers:
Used a different carrier if you want your items
Date of experience: December 12, 2022
Not even worthy of a 1 star review.
The Spokane facility is ran by a primate that is throwing sht at the wall and hoping it sticks. They never have enough drivers, the drivers they do have are rude, will chuck packages from the road to the porch (most of the time they miss and they are lost in the bushes or hit the house or front windows). Sometimes they are in creepy pedo vans with blacked out windows that creep by at 11PM to throw a package at your house. Their customer service is the worst in the industry. If you are a large shipper with them, they are nice as can be and apologetic, will call out to the distribution center for you to find a lost package. If you are a customer, you get the big F-U from them, rude service, no compassion, and it isn't their fault, just ask them. They are currently holding TWO 47" televisions of mine hostage (the original and the replacement), three boxes of bedding from an entirely different vendor, nerf guns from yet another vendor, and a laptop from a different vendor. They have been in Spokane for over 14 days now.
I, for the life of me, can't figure out how this company has stayed in business as long as they have. Marty McFly shipping Pony Express would be faster!
This isn't a pandemic thing.
This is a NORMAL thing for OnTrac. We've been dealing with them from a vendor point of view for years now, and their service has always been crap.
Tip for consumers:
ASK FOR UPS
Products used:
Delivery service
Date of experience: October 30, 2021
Ontrac is a terrible service they dont help with nothing that has to do with your package i try to hard
Date of experience: September 9, 2023
This delivery service is horrible, 2 packages marked delivered but nowhere to be found. I will never order again.
Date of experience: July 25, 2023
The drivers is too lazy. Customer service doesn't care. Department stores please don't use this company for shipping.
Date of experience: July 20, 2023
Home Depot: Order within the next 2 hours and get next day delivery!
Order placed.
OnTrac: nah, let's shoot for 5 days delivery if you're lucky!
Date of experience: April 30, 2022
Service very slow. Always delays after shipment leaves. OnTrac shipping is the worst shipping company
Date of experience: December 18, 2020
Package was originally scheduled to be received next day. Now shows delayed in Fontana. Here we go again.
Tip for consumers:
If I knew it would ship by OnTrac, I would not have ordered. Always a problem with them.
Products used:
Electronics
Date of experience: December 3, 2021
OnTrac has always delivered my packages on time and in perfect condition. The driver I met was friendly.
Products used:
Shipping service
Date of experience: May 17, 2021
My package has been delayed now going on the third day I will never order from this company again you suck
Date of experience: July 28, 2022
Didn't know Walmart would use this co. All negative reviews accurate and, apparently, company policy.
Tip for consumers:
Check who your store uses for shipping if timing/accuracy/quality/receipt of product matters.
We are elderly & disabled-can’t check around the entire block for a tossed/hidden parcel that might be taken by person actually delivered to-and you may not, either.
Products used:
Returned because damaged
Date of experience: July 17, 2021
THIS COMPANY SHOULD NOT BE ALLOWED TO EXIST IN ANY UNIVERSE! JUST USELESS. I FEEL SORRY FOR OTHER BUSINESS WHO HAVE LOST SO MUCH MONEY REIMBURSING FOR ONTRAC'S INCOMPETENCY.
Date of experience: March 19, 2022
I would never recommend using on track for delivering any packages I have had nothing but problems with them. I ordered a package in January about the first round the first January it is 1 February and I still don't have my package the tracking keep saying that it was delivered one day and then it was held up the next day then the next day and tells me it's on its way and then it tells me it's out for delivery and then it tells me it's stuck in another state it's not it's inconsistent and very frustrating I had the company I ordered from resend my package and they used on track again what a mistake and now I package is going to the same thing the first one did I don't have my first package I don't have my second package and I have two other packages held up at OnTrac from another shipper I'm very dissatisfied I have begged my merchant that I'm working with never sent my packages for you on track because I have had nothing but bad luck and be helpful if the tracking information was accurate but they are give me the runaround and I just don't think it's fair. I understand maybe one lost package but 4 lost packages that's ridiculous and this is over the course of a 30 day period.
Tip for consumers:
Don’t use OnTrac
Products used:
None I never received tgem
Date of experience: February 4, 2021
OnTrac, a regional package delivery company, offers overnight delivery at ground rates to 60 million consumers in CA, AZ, NV, OR, WA, UT, CO & ID.
