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OnTrac has a rating of 1.1 stars from 1,451 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OnTrac most frequently mention customer service, front door, and next day problems. OnTrac ranks 397th among Shipping sites.
This company does not typically respond to reviews
After reading so many negative reviews. I was extremely nervous about a package delivery first time order from a company first time ever getting from Ontrac. All of my fears were wrong, the package was delivered. Early goodwill still live earlier than promised. The driver carefully placed it did not throw it. It came in perfect, I give this company excellent ratings.
OnTrac picked up my package from Home Chef, according to their app. Never delivered, even after 5 days. Contacted their customer service through the app three times. Never received a response. Guess they ate my food rather than deliver it. Terrible from top down. They deserve negative stars, if that were a thing.
They are never on time! They do not give you any information when you call for an update about a package. They are the worst!
Tip for consumers:
Do not use this company!
Date of experience: July 8, 2021
Ordered from macys. They used them. Tracking information incorrect and not helpful. Package is missing
Products used:
Shoes never delivered
Date of experience: December 2, 2023
There is no even one package i received from ontrac because their drivers do steal my orders all the time.
Tip for consumers:
they just steal the packages. and their so called investigations are so funny since they dont investigate at all
Products used:
electronic, cosmetic, clothes, basic items like pencil, wallet,
Date of experience: October 5, 2023
Said it was on hold fixed the hold next day said it was out for delivery never got delivered then next day was back on hold again
Date of experience: September 25, 2023
Not only does OnTrac not deliver items that it claims it has delivered, but they also do not respond to inquiries.
Date of experience: December 20, 2020
They are trash can't even give me a estimate it's in the city I live but apparently they are very delayed very very displeased.
Date of experience: December 21, 2021
My item was shuffled back-and-forth between several locations for 10 days, and never arrived. HORRID!
Products used:
I never received the items I ordered. My order was shuffled back-and-forth between different stations and never arrived. It took 10 days of not getting it after making many calls. The item was finally returned to the sender. So I didn’t get a chance to use anything. I ordered printer cartridges, and since I was out of ink, I wasn’t able to print for 10 days. I ordered the product from Best Buy and they are now using a different carrier to resend the item that I didn’t get from ontrac - the worst carrier I’ve ever dealt with.
Date of experience: March 8, 2023
My package was delivered late and the package is damaged I'm not happy with this company. This is the 2nd time you ruined my items.
Tip for consumers:
This shipping company sucks and never help you with anything.
Date of experience: December 17, 2022
Didn't get my package, it showed out for delivery for the whole day. I think I lost my package forever anyway :)
Date of experience: September 10, 2019
Order some drills from Home Depot on 8/28/23 and still waiting for them to deliver my package wont used the again
Tip for consumers:
dont use ontrac
Products used:
non
never get my package
Date of experience: September 2, 2023
Ontrac Threw package over the closed gate fence when there is open gate when he/she can safely drop the package.
Date of experience: May 4, 2020
Delivered my orders to the wrong address three times, even after I contacted them about their mistake.
Date of experience: August 28, 2023
Drivers don't care,dropped the packages in the wrong units number,customer service is bad they don't answer the calls.
Bad Bad Bad experience.
Date of experience: August 10, 2023
This is a logistics company that can't seem to figure out their own demands so I wouldn't trust your shipping needs to them.
I have had 6-7 Ontrac shipments int he past 6 months or so. I receive 7-10 deliveries per week overall so only a small percentage are Ontrac. However, I have had problems with Ontrac on 4 shipments in this time. One package was scanned delivered but didn't show up so I called. Service told me it was with the driver and would be delivered within the hour. It was but NO ONE could answer why it was scanned delivered almost 2 hours before it actually was delivered. Most calls to them are for this, their online "tracking" system, isn't tracking anything. This weeks trouble was blamed on holiday demand causing delays. First - how is this not something you're anticipating? Overnight deliver is now 5 full days delayed for a total of 10 hours drive time distance from California to Utah. Second - each day it say will deliver today, then at 11:30pm it changes to the next day. No reason, no confidence in the new date, just a "wish" date it guess. I'm sure they were busy, it took 4 calls over 24 hours to finally get someone on the phone. The answer I got, "we're sorry but the holiday shopping volume is causing some delays but your package is still in California. So in 6 days (4 business days) this package has gone NO WHERE and it's taken 6 days to get that information when online it says "delivering today" EVERY SINGLE DAY.
Knowing that every time I have called, it's always something "unexpected," at what point do you say this really isn't unexpected delays, it's a complete lack of care or interest in meeting the expectations of those receiving packages. This makes any company who SHIPS with Ontrac look as though they don't care either.
For the record - All 10+ deliveries of FedEx, UPS and Amazon during the same rush period have come exactly as expected. Happy Holidays!
Date of experience: December 5, 2019
2 food packages on the road for almost 12 hours and delivered after bed time. Hope UPS fires them...
Tip for consumers:
This is a shipping company, not a seller
Date of experience: August 24, 2023
This is a Scam business. Stopped providing tracking information and Never delivered my order. Total POS
Date of experience: August 27, 2023
Horrible customer service won't answer emails, won't answer customer service phone. DO NOT use this service
Date of experience: December 13, 2019
Do not use!
You can't even get ahold of them.!
This is a bogus company. I am so angry. Can't even get and touch with anybody.
Date of experience: July 17, 2023
Went for Orientation, was asked to leave for not wearing a mask by someone not wearing a mask... funny.
Date of experience: November 16, 2021
Worst experience ever never never never never never never never use on track. I will never use this shipping method again. This company is awful...
Date of experience: December 11, 2019
I ordered a package of canned dog food. The day it was scheduled to arrive, the On Trac driver
Walked to my porch with the package and put it on the porch as expected. Then he turned and walked
Toward his car a short distance, turned around, looked at his notes, then he took the package away.
At some point, he told his team that he had been turned away at the door. Whether this was his
Experience at a prior house with the wrong address, or he lied about that regarding my delivery, I don't know. But I didn't turn him away, and didn't find out about this feigned delivery until I saw it on my
Security camera. I called On Trac and the package was going to be returned to the seller due to the
Comment that he had been turned away. Fortunately the seller, Chewy, had already shipped a
Replacement package, to be delivered to me in 1-2 days, and they had credited me enough to purchase some cans of food until my package arrived. My 3 dogs were depending on that package. Unfortunately, On Trac is also delivering the replacement package. ON TRAC PROVIDES EXCEPTIONALLY POOR SERVICE! I WOULD NEVER, GIVEN THE CHOICE, USE THEM AGAIN.
Products used:
None, the package was taken away by the driver.
Date of experience: June 26, 2023
I ordered yarn. It arrived 4 days after guaranteed delivery date and the whole package stank of cigarette smoke upon arrival. Gross!
Date of experience: December 6, 2019
Lost 2 of my packages and never will answer the phone christmas gifts gone! Walmart refuses to replace or refund.
Date of experience: December 8, 2021
OnTrac, a regional package delivery company, offers overnight delivery at ground rates to 60 million consumers in CA, AZ, NV, OR, WA, UT, CO & ID.
