OnTrac

I ordered a polo from Fanatics, with 2 day shipping - it's been 4 days and I still don't have the polo. 2nd day in a row with a "failed attempt" and I have been home.

The driver states he delivery my package to my address no some one in my complex address I was sitting with my door open get messages states package delivered no no revieced record states driver scanned package delivered the drivers for this company will lie ONTRAC company have poor service for their customers

Your service sucks... why does Walmart use you as delivery? Been waiting for delivery since Dec 10th... it's now the 13th! Your problems are not my problems!

I bought a Monitor for 200 dollars then they said it was delivered and it wasn't so I called them the first call they lied to me and said wait for us to call the driver and then the next day they was closed after they said "Call us tomorrow" and then the next day they said we're going to get our package tomorrow by 5... Tomorrow comes no package we call for the last time just for the first honest person to tell us the driver never went back to claim the package and said someone or the driver stole our package and there's nothing we can do about it
I was Pissed after being lied to that whole time we're currently getting a refund tomorrow NEVER USE ONTRAC THEY SCAM AND LIE

My package has been at their Desoto, Tx location since 8/20/23. I was supposed to receive delivery by 8/23/23. I still have not received delivery or answers. Customer service is HORRIBLE and thanks to Ontrac, I will never order from Temu again not that i know who they use for delivery service. I believe their delivery drivers stole my package. UNACCEPTABLE AND VERY UNPROFESSIONAL. Reporting to BBB.

HEATHER IN ARIZONA IN THE CUSTOMER SERVICE DEPARTMENT CALL CENTER IS RUDE AND HAVE NO SYMPATHY AND TRIES TO OVERTALK TO YOU WHEN YOU ARE TRYING TO EXPLAIN THE SITUATION. ONTRAC NEEDS TO RETRAIN THEIR CALL CENTERS TO HAVE GOOD CUSTOMER SERVICE NOT RUDE ESPECIALLY WHEN IT'S DURING THE HOLIDAYS.

The worst company ever. I placed an order with Temu. It was a little over $200 worth of merch. One order was $111.00 the other three orders added up to another $100. There were four orders in total. Three were coming by On-Trac, one was being delivered by LOS. The three being delivered by On-Trac never made it. One is showing out for delivery, it's been that way for almost two weeks. The other three are showing they are in a completely different state. I am in Texas. According to their website it made it to Texas, however they're being delivered in Washington state. That goes to show that the
Merchandise is being stolen by the employees and their entering whatever information just to show something in their system. I hold Temu responsible for this as well. They know On-Trac's reputation but they continue to use them and continue to cause frustration with their customers. I will never shop at temu again. Not if they continue to use On-Trac as one of their couriers.
I have contacted my attorney and I will move forward with a lawsuit against On-Trac and possibly temu.

A delivery driver delivered my package at the front door of the building I don't live in the front door of the building I have apartment number and my package was stolen I am so upset about this company delivering things to the front door of a building instead of the apartment number I am very upset with this company and I will not ever be using it againo

Not a trustable service, unreliable, and on top of that a very rude customer service. They don't care about customer or service. Do not hire their service.

Im amazed by how fast my packages have been arriving! My orders are not even taking 5 days to arrive

Majority of time items delivered by ontract, it gets lost. No matter which co uses them. Delivery personnel does not follow instructions and just leaves package anywhere

ORIGINAL POST:: I live in a suburb of Redding, Ca and a package has been sitting at the Redding Ontrac facility for a 5 days now. Every day there is a message out for delivery and by end of day the message changes to the next day. Horrible service, no way to contact local warehouse to go get it myself, Do not use Ontrac, you will most likely be disappointed. For anything critical, it could be very debilitating to trust to Ontrac. We are in our 80's and dare not travel to population centers due to Covid 19 so a delivery service is critical. Ontrac is a critical FAIL. I wish there was a ZERO for overall rating.

NEW POST:: Amazing, a supervisor from 100 miles away, Jessie Herron, came to the dysfunctional Redding office and delivered my package on a SUNDAY, truly over the top service. We live in a rural area and city folk think of the movie Deliverance when they drive out here, so even more accolades to Jessie. He may be a be able to cast out Demons also, very personable man. Give him a raise I say.

Driver left my order at the wrong address, which is a house, so the driver delivered it on a business instead, it said it was delivered on a main lobby. I have surveillance cameras in the front of my house, so that's how I knew the time it said the package was delivered was not at my house, and the driver didn't even come near my front door, or my neighbors.

I contacted On Trac customer service right away to let them know about the situation, they opened up an investigation, the representative told me the driver was going to be questioned in this regard. They said they were gonna try to locate out mis-delivered package, and try to re- delivered to us, We waited a whole week for an outcome and just to get a phone call saying they couldn't find our missing package, to contact the store for refund or have our package and items re- delivered to us.

What an inconvenience and waste of time with this thieves, can't admit fault, and just give you the run around and waste time due to their un- professional drivers and worker's!

Driver drug box across fenders and hood of my car! Dropped box over a low fence 50 feet from my door. So far no one will call me back!

This company is a straight up scam! How do all the packages they receive go missing and never get delivered? They are stealing from vendors, company's and people who pay for shipments that they never receive because everything ends up "lost" it doesn't get lost they have it and they are a straught up scam this company really needs to be sued! They have 1 star world wide on ratings and they shouldn't even have that. Why do company's keep using them to ship items we will never know they need their contracts pulled from every carrier and to shut down! Banks and company's need to start holding them reliable and sue their a$$! The fact that usps is faster then them on getting packages delivered speaks volumes there is no way to contact any live person here for customer support they never update any of their shipments and u get no alerts when ur shipment is daysss late and that's if it even ever comes. The owner of this company and anyone who works there is a big scam of a joke FedEx, amazon, ups, and other carriers WOULD NEVERRR! Not professional not a moral based company that can be trusted this company does not have any integrity or accountability for there terrible lack of service

1st time, got a package for someone across town. Called 800# eventually came back to get the package, clueless dude gives me mine. Takes the one that didn't even have a similar address. 2nd time/3rd time, "OnTrac" shouldn't be the name of the company, they're only "OnTrac" to be literally days late. Hold on to your hats, number 4 is gold. Package delivered? I have cameras and can see my porch. It's not here. I look and ask all of my neighbors. Nope. Nothing. Go a block down where even fedex got confused 10 years ago. Nope. Nothing. Called for a ticket and the loser delivery guy INTENTIONALLY and admittedly left my package at a neighbors and admitted to leaving it there, essentially "hidden" and admitted that since my neighbors had a package, that's where he put it. Straight gold standard. Now, the 5th example... out for delivery at 8am. It's 11:33. I'd be shocked to even see it tomorrow at this point. File bankruptcy and get out of the delivery business. You've not gotten it right even once.

Never received my package, customer service stopped replying and Ontrac is just awful, avoid if possible.

I was not notified yesterday about the first delivery which they marked "attempted". When I contacted OnTrac, I was informed that it required a signature. The delivery person did not ring the doorbell or leave a note. They sent a text notifying that it was out for redelivery today. I requested that they ring the doorbell. When I requested an ETA, I was informed that it could be anywhere from 10:22am until midnight.
Around 2:30pm, I saw a white car drive by my house and noticed my package in front of the door. No doorbell, no signature requested.
I was deliberately lied to about this delivery.
I was also informed that the driver can't call me to let me when they're coming because they don't have a company phone. Yet I was asked for my phone number. I then asked why would they need that if they don't have a company phone. The response was that they would use their personal phone. Why didn't they do that in the first place? At the very least, the driver could've contacted the dispatch and have dispatch contact me. Unbelievable and unacceptable.

Well I thought my jersey wouldn't get delivered and it did I'm glad they are upping their game obviously it has improved a little though they do deliver fast my package came the next day. Something they need to up though is how they treat the package I do get it my package isn't fragile or anything but I was outside when the guy literally yeated it lol up in the air over my fence. Damn bro it almost landed on my house roof it was funny I don't mind that, but what if I wasn't there and it landed stayed in the roof I would've never known. I can say they are upping their game. I think it's just luck if I'm not wrong but that was my experience with them. Thank you for my package delivery on time and faster than other companies. I'm giving you 5 cuz they are upping there game and improving
I've never genuinely had a problem with them I've shopped with companies who use them I was never concern till now. Out of all of them this was the funniest experience like damn this guy just yeated in the air

Oh my I wish I could give zero stars first package that was parishable left in a package room at my complex on a Friday office didn't open till Monday second package parishable delivered to someone else they sweated up and down I received it and I was a liar and my final package from Sephora was supposed vto be delivered last Thursday Nov 26 which I knew wouldn't because holiday then web sight said to be delivered Friday the 27 nothing web sight said then delivery for 28 of nov Saturday but ontrac doesn't deliver on sat so yesterday called on track twice to be told they will look into and call text email me yesterday with an answer guess what no call and this morning web site said still 28 so had to call Sephora today dec 1 to get a refund and re order now I'm hoping btgey don't us ontrac again

OnTrac is the absolute WORST delivery service! Please don't use them for shipping, they just cannot get it right. As a business owner, I get so many packages delivered to my home every day, most of them from UPS, USPS and Amazon. Everyone drops them right on my front porch as they're supposed to. They are not allowed to use the USPS mailboxes as most delivery services know. Also, most packages won't fit.

First, my mailbox is about 1/4 mile from my home, which is down a long semi-private road with several other houses, off the main road. Our mailboxes are about 1/4 mile away, on the main road. They get burglarized constantly, so we've all had to get locking mailboxes to keep our mail safe. OnTrac thinks it's ok to just leave packages sitting on top of our mailboxes, way out on the main road! They always get stolen! I have called and complained and asked them to PLEASE deliver to my house, but they dtill don't.

This morning, I tracked a package from them that said it was delivered to th front door last night. I went out front and no package. After looking around, I found it in the wet weeds next to my dirt driveway, in front of my house by the road. WTF! What is WRONG with these people? They couldn't take the 5 extra steps to just leave it at my front door? Instead I have to hunt for it and bring in a soaking wet box this morning. I think it's so bad I'm going to stop ordering from companies who use them.

I ordered an electronic tablet for my daughter for xmas. This company DAMAGED, DID NOT DELIVER, THEN LIED TO ME about where my package was when i called them. The seller had to send me another one. First i was on hold for over an hour, then they told me my package was being held at their warehouse because the driver couldn't find my house even though they had been here several times before. Then ON TRAC TOLD THE SELLER, that they damaged my package & thats why they werent delivering. Uhg. Worst ever.

Only 1/2 of my packages was delievered when they was both out for delivery the SAME DAY. I waited 3 business days then I inquired about the rest of my shipment in which they told me that they couldnt provide a update! An hour later I received a update saying that my package was delivered. That In fact was NOT TRUE I have ring cameras all around my house and the only thing that was detected was Deer! Just a complete LIE! My package was never delivered it was over $300 in that package Im soooooo PISSED! I will not be using any company that uses ON TRAC/LASERSHIP. Ive never had this happen before.