OnTrac

What a poor shipper... this is the second time my package of perishable food was left at my door at night with no indication that your driver was even there,, no knock, phone call, smoke signal. NOTHING. So it sat outside in 100 degree weather... Now this driver is the same as my prior week food delivery, that one was also left outside all night. That time my cameras caught the driver drop my package, then kicked it over to the front door. If i had a choice in a shipping company, it would not be ONTRAC. I trust the PONY EXPRESS with getting my stuff on time.

I ordered colone for my husband and sadly the company shipped it with OnTrac. The company resent upon my asking but again with OnTrac. Yeah, that was not helpful at all. Three weeks later I filed a dispute since it was never delivered. I then ordered clothes from Gymboree for my daughter for our vacation. Order was shipped on 9/8. Today it's 9/21 and I am still waiting. The package was first stuck in their facility in Reno and now it's stuck in their facility in Phoenix. I am so frustrated. I wish companies would ship with a different company and just make me pay for shipping. If they would let me I would drive to the darn facility and pick it up in person.

I placed an order, the order made it all the way from China through Customs, to a local delivery service and the driver left my package at a random apartment. I call and they say call the merchant in China. If I could give a negative zero, I would. Crappy customer service, can't even come up with a valid insult if the driver. Like how dumb are you to leave at the wrong apartment. When each has a placard showing the apartment numbers...

If you use Ontrac shipping, your chances of getting your delivery are bad. My package never made it to my front porch. There saying there driver was at the appropriate location at time of delivery. To me that means the driver scanned the package out on the street, and then helped him or herself to $234.00

Ordered a pool it shipped FedEx never received it. Still lost. Shipper sent another one using ontrac, got my pool within the estimated time. I trust this company over FedEx.

My item wasn't damaged either.

If I could give them zero stars I would! The absolute world's worst shipper that exists! I will stop ordering from any site that continues to use OnTrac and don't allow me to change the carrier. They loose my package every time even from other sites and I don't have this problem from any other shipper!

I live in an off-grid community here in Southern California. UPS/Fedex has delivered to individual camps in excess of 12 years. I have made two purchases that used On Trac. On both occasions, they delivered to a location. 5 miles from my camp. When the lady at that site told the driver he was at the wrong address he said, that's OK, "they" come here to pick up their packages, like that address is a central point of delivery/pickup. It is NOT, the driver made that decision on his/her own. That is unfair to the recipient and the lady at that camp. On both occasions, I provide my full address AND detailed written directions to my camp. Either the driver can't read or follow simple directions. I will NEVER knowingly use On Trac again. Unfortunately, I can't always pick my delivery service when ordering online. In a word On Trac "sucks".

It is the second time they dump the items outside a huge building of over 200 units. I left 2 messages, asking them to leave the package in the locker or under my door. I paid for the item over $300. I asked the consierge, neighbors, both doors, before a neighbor kindly picked it up from the outside and said it was raining.

If I could give this company -15 stars I would! For starters they claimed that they tried to deliver my package on the 13th of Oct! Never got it! They claimed that they needed an access code for my gate(I don't have a gate). I've tried to contact them numerous amount of times, with no luck. Finally, after 7 days I get in contact with multiple reps, that kept telling me they needed a code for the gate. THERE IS NO GATE! It is currently Oct 21 and still no package! I've emailed them a numerous amount of times with the same response. Saying sorry for your inconvenience. Finally someone calls me after I made such a fuss and they told me my package is lost. Horrible horrible horrible company.

I got a package from Forever 21, who uses OnTrac. OnTrac claimed my package was delivered, however it wasn't. They are almost impossible to contact. When I tried to contact them they say they are experience a high volume of calls and then the line goes blank. If you don't select a number fast enough when calling they also just hang up. There is no reasonable way to contact them. They clearly are doing a bad job and don't care.

I didn't have a choice since Forever 21 chose them, but if you can choose just DON'T!

Ontrac never delivered my package, but claimed that they did. The seller refused to provide a refund as a result. Additionally, when I attempted to contact Ontrac through their online reporting system, they never responded. I used that system twice with no results. If I discover that a business is using Ontrac for shipment I will take my business elsewhere.

They are the poorest delivery carrier I have had to use. Both the drivers who don't follow customers instructions. And the management who tells you to call them what you have a problem. However they dont bother replying to your calls or emails. So what good are they. I'm hopping the company wont make it and shuts down.

Ordered a product through Home Depot, it arrived in Denver sort facility on a Tuesday and sat. Updated order status showed deliver for next business day. This happened for two more days before I reached out to OnTrac and found out that their truck is in for maintenance. Called Home Depot who made it right by canceling the order.

If I get an email saying my package has been delivered but it is nowhere to be found, I know it is from OnTrac. I live on a rural property with a long driveway but no gates. They leave the package on the road outside my property. I call every time and there is a note in my file to deliver to the house. It never happens

Not a good company to deliver your package they don't deliver in a timely manner will never use this company they say your package is out for delivery then turn around and tell me that it was an incorrect address this has happened for the last 3 days go to ups or fed ex or use your local post office don't use on trac

This company seems incredibly shady. I have parcel pending for the very reason of package pirates in my apartment building. USPS delivered half of my package in the locker totally fine, but this other half managed by OnTrac was "delivered" but I never received it. I inquired with their support team and they refused to provide proof of delivery, told me they could not determine anything about my package, and told me to contact the seller going forward. CLOSE THIS PLACE DOWN.

They signed my delivery package and never delivered my stuff. It he value of my package is 600$ +, they are a scam company and stole my stuff! I
Hope this company gets banned. I had to give them 1 star, if it was possible it would be below negative

OnTrac delivered a package to my office, on Labor Day, which we are closed, and said that someone signed for it. Someone then stole the package, opened it, didn't like what they found inside and dumped it at a park about 4 blocks away. A wonderful person found it in the garbage at that park and brought the opened package back to us. Who delivers a package to a business when they are closed and just leaves the package on the sidewalk by the front door... in the middle of the city? I can't get this company to deliver inside when we are open. They always leave the packages outside WITHOUT telling anyone they are there! Just pisses me off! And when I call to complain, they tell me that I have to call wherever we ordered it from and file a complaint with them, not the delivery company. Stupidest thing I have ever heard. The company didn't deliver it to a closed business, leave it on the sidewalk to be stolen and fake a signature... ONTRAC DID! I would give them a 0 star if possible!

Nobody should use this company. They can't handle delivering packages, don't update status, have no idea where packages are and have the worst reviews and rating of any company you will ever see. Their ratings and reviews are well deserved.

I have a package that has been delayed for 5 days and counting from Reno Nevada, which is only 30 miles from where I live. Other packages that I'm waiting for were shipped with Ontrac as well, and they are also delayed. Walmart really needs to stop using this company. THEY SUCK!

This was my first time with this delivery service. They are very incompetent. They delivered my package to the wrong address today. I had to walk around searching for my misplaced package in the rain. Their customer service is very slow as well. I would not recommend them to anyone!

Horrible company that can't even get an address right. We had a package sent to us from Nordstrom and we received notification that it was delivered but it never got to us. It was signed by a name that is no one in our office! There is no Ricardo in our office!

I don't know why companies like Nordstrom use incompetent companies like Lasership.

I have been waiting for weeks to receive two items from On Trac. They keep telling me I don't have a valid address. Amazon, Walmart, USPS and multiple other places have had no problem delivering dozens of items to me, yet they keep insisting I don't have a valid address. This is after providing detailed directions to my home. Will never use them again if I can avoid it.