OnTrac

A car pulled up, and was rooting through their trunk for a long time. She walked part way up the driveway and proceeded to throw the package (that had glass in it) the rest of the way.she had no idea I was watching.

They have 1 job. Get a package to my place on a day it needs to be there. What did they do? They didn't even try to call me asking where is my place. There idea getting is, can't find you, we do the same thing next day. Guess what, your most likely got to call me anyway! Is that a shocker! When UPS or FedEx can't find me, they always call me! OnTrac is a joke!

On our front gate, which is locked, is a sign please deliver to wheelchair lift in carport. This carport is less than 20 feet away. But driver tossed package over gate. I now have to impose on a neighbor to retrieve it and put it on lift. Couriers blind as well as dumb.

Most garbage service I have ever encountered. I order a weekly meal service and never received my last two shipments but I was charged! This has happened several times in the last year paying for meal services I have never received. If you use this company you will lose customers, it's a guarantee!

My items got delivered to the wrong address and three days in a row I keep calling them and they were lying to me that investigation is being made. The third day when I wanted to talk to a manager whose name was Jessica she told me that the items got delivered to the right address and the investigation is closed. What a worse company and customer service. I told her that I have two cameras at my door and never got anything. She was keep repeating the same thing over and over like a robot. I even never heard of them. Worse customer service and company I've ever had experience with

Said my package was delivered to the front door I was home the entire time and no one came to my door! Called today the person I talked to was nice said they would get back to me. But how do you say you delivered a package when I know for a Fact they never did! I never have this problem with ups this company needs to be shut down... look at all the horrible reviews how do they even stay open?

Ontrac has got to be the worst delivery company. Pany in the US! Everytime I get a delivery from ontrac they leave the package in plain site right in the middle of my porch! I have lots of shrubs on both sides where they could conceal a package, but no... lazy mofos leave it right in the open! Wow... just wow! Not to mention. That 2/5 of my last deliveries have come in damaged boxes... luckily the products have been fine. Just an awful, lazy bunch of workers. Or who knows, maybe it's company policy not to give a rip about customers and service! I cringe when I see ontrac as my shipper

This company is a terrible. Coz The tracking service states that my package has arrived, but I haven't received it. I checked at home many times that day. They are liars, and I texted many times, but they didn't even reply. You're the worst! Don't use this company! It's a waste of time and I can't trust this company.

Stay away from using this company for deliveries. They have delivered my packages every time to the wrong address. I have notified them and they do nothing about it. Bed Bath & Beyond uses this service. I have notified them as well and they continue to use them. I am amazed by the lack of customer service.

Ordered packages back on Dec 1 with delivery guaranteed by the 3rd. As of today, all are 10 days late, Ontrac can't find them, had to get refunded by the seller. I want my 8 hours of waiting on the phone back.

Don't ever Trust your shipping or have something shipped through this company. They'll just give it to somebody else. Tonight I had a delivery that was scheduled to come of a steam cleaner that never came. I called and had the supervisor check and he assured me that it was delivered to my address. They literally delivered it to Building G instead of K Unfortunately it was never delivered to my address and I was actually delivered to a different apartment number because that gentleman came 2 deliver it to me. The supervisor refused to do any thing about it and I told him early on that it wasn't delivered to me and that was more than likely delivered to a different apartment number so after being physically called a liar, I'm going to file a complaint with the Better Business Bureau on this because there is a risk if this company gives your product to somebody else you may never get it back

First time experience: It said my package is delivered, but I couldn't find it.
Second time: there is more than 3 days delay, with no explanation to receive time, and no one is accepting this responsibility. There is not any clear answer from their customer service.

They delivered 8 packages to me over the last month or 2 and I only ever received 1 package the rest they delivered to empty building and stuff in my area, always have 2 drive around and look for them, bad thing is the road I live on is a 1/4 mile long and I'm the only house on it

I purchased an expensive bicycle from REI shipped via OnTrac. When the bike did not arrive on the promised date, I checked their site and the status showed "Held at warehouse" when I called customer service, they sent an email to the warehouse and told me they would get back to me. They did not get back to me. I called again and they said the warehouse lost the bicycle and they are trying to find it? Really? How about you look for the giant box with the picture of a bicycle on it! Fortunately, REI is a great company and they immediately shipped out a replacement via UPS. OnTrac should officially change their business name to Lost Trac because they are incapable of keeping track of your shipment or being OnTrac with anything.

A lamp and shade were delivered in two separate boxes. Both boxes were delivered to my garage door behind the main entrance to my house! What are these people thinking? As I retrieved the boxes I noticed the larger box containing the lamp shade had a lift truck arm hole in the side of it. Predictably the shade was ruined despite excellent packaging by the seller! Now I have to return the shade to the seller with no reimbursement for my time, gas, and aggravation. If you hear something is being shipped via On Trac try to change the carrier if you can!

They left my package by the driveway far away from the front door in plain view while it was raining. When I found my package it was soaking wet and the box was open so Im pretty sure they were looking to take something from it. Horrible company.

Habitual lying. Marked packages as delivered when they are not/delayed, to the extend of signing off with wrong spelling of my name, just so to cover up! Their own customer service admitted "sometimes the driver marked packages as delivered as they have every intention to deliver soon".
Crooked!

My order from Walmart has been seating in Tacoma wa for 5 days I live 20 miles from ontrac you call they can not give you no answers they always say give it to higher up team to look at this company need to be turn in to better business bureau poor company and employees are lazy it made me do one star to do review

I don't usually write negative reviews, but I had to come on here to warn others. I ordered a package through Cider, it was supposed to come within a week. A week passes and I check the OnTrac site, it was sitting in their warehouse in NJ for 2 weeks almost. I wrote to them and got no response. I finally contacted Cider and they were helpful, let me know my package would be delayed. The next day my package all of sudden moved and was delivered. I have a suspicion if I had not reached out to Cider my package would have been sitting there for a very long time. I didn't intend to write a negative review even then. It wasn't until I got an email from OnTrac telling me my package had been delivered, I look out my window the package was thrown into the creek in my front yard. Clearly the delivery person just chucked it out onto my lawn. Luckily nothing was ruined. Still they are a horrible company.

They delivered my package in another place, my address is perfectly specific, they put it in another building, and never game me an explanation, very disappointing because I was waiting for my productos more than one week ago.

Says package was delivered to my front door. Package was NOT delivered to my address. I contacted ostracized, sent them pictures of my home and huge 3'x3' white sign at the side of the street with my address on it.

Their response was..."if you haven't found your package within 2 days contact the seller". What kind of company can survive with this type of service?

How can this company be so bad and still be in business! They were given my package from DHL for FAST AND ON TIME DELIVERY BECAUSE THEY HAD DELAYS and now they are taking forever and don't ever respond you can't even talk to anyone. After reading all there terrible reviews I knew it was going to be a $#*! show! OnTrac is the worst delivery service I have ever seen

It so sad. That they. Doing this. Work so hard. For buying. Suff. And than. Delivery. Or someone else. Get free suff. On our expense. Ontac say delivery my package. Very very late. Night. I was waiting all day for that package soon I got. Text. I open my door. Top of that I have camera no show. No package no bell ring no door knock. Wast of my day. And money. For other person. Got my package u know not going to return free suff. 1 out 10 will even think that never come. Keep it for self.