OnTrac

OnTrac is horrible. I've had delivery issues for months and no one has been able to help - after countless calls and escalations. Now the "supervisor" who was supposed to help won't call back. The delivery people leave packages near the road where they can easily be stolen - despite very clear instructions on our account to leave packages at the house. Packages are left in the rain without any protection. Delivery notices come 2 hours after delivery. I now only order from retailers who do NOT ship via OnTrac. They are pathetic.

The package never left the building. I call from 8:00am until 4:30 p.m. and talk to 4 people. All the people were great and tried to help but no-one in the eugene facility would return any call or email. I live in eugene and asked if i could go pick it up they said no. I wonder if I will get it before the weekend. Today is Thursday. 11/19/2020

They kept delaying the delivery of my package. When I reached out, they marked my package as undeliverable and said package is missing. Companies like banana republic should not be doing business with Ontrac. Terrible!

Review would never use a company that has no one to talk with extremely frustrating all day it had todays date 2/13 and now gone no more date no info from tracking all day yesterday and today date on its way in transit what a joke Ups or mail I would of had hours ago!Now 6pm nothing hope your invisible CEO reads reviews not a good way to keep customers!and no people to ask questions accept sousy recording with 2 options!

Worst shipping company I have ever experienced. Every day the status says it will be delivered only to be rescheduled. So far four times. I've filled out their online form twice with no response. I am on the phone right now waiting on hold for 1hr 10 minutes so far. My order was from Bed Bath and Beyond. Their customer service is no help either! I doubt I will ever get the package.

I did not receive my package words over $300 of merchandice from temu. Because on trac sucks, they are either thieves or idiots they take a picture. Of the package being delivered, but it does not even come close to representing the doormat that is in front of my apartment, who are they fooling

I ordered a cooler from Walmart that was shipped via OnTrac. It was marked arrived at the facility near me but the delivery was delayed twice. I called customer service to see if I could just pick it up, they put in the request but 2 days later they were still trying to locate it. It was eventually marked lost & Walmart has processed a replacement order, hopefully not using OnTrac. I wouldn't be surprised if there's an inside situation of theft & resale going on with all of these "lost" claims.

We have had MULTIPLE issues with this company. They are used to deliver critical medical supplies for my disabled daughter so their issues have not only been frustrating but medically dangerous as well. This last time has been the worst. They lost 2 different deliveries of medical supplies. The supplies were supposed to come quickly but instead after over a week, we found out that they had lost the packages, had no idea where they'd delivered them, and had no ability to track them at all.

The packages were not stolen off our porch. Because of Covid, we are always at home. We also live on a little, dead end lane in the country with no thru traffic. We also have a small dog who notifies us whenever someone comes in the drive. No one came. No one delivered any packages.

When a company is responsible for delivering critical medical supplies, they sure as heck need to do a better job than Ontrac does.

On Trac email states they delivered on 11/20/20@ 1430 hrs. Gated, private, isolated, rural road, security cameras active and reviewed, no vehicle prior to or after. What is happening to all these packages in the care/custody of On Trac that never reaches the consumer? Stashed in a warehouse somewhere?

I ordered my adizero cleats 2 days ago and they arrived 3 hours ago, i picked the free shipping which would make my cleats arrive next thursday, but they arrived already. The shipping and scanning was so quick adidas has yet to update their tracking site. 5/5 stars for sure

1 star is too deserving for this review. This company lost my package because they said they "needed more info about my address" some thing I never had to do ever (I live in a normal neighborhood in a normal house) when I reached out for assistance - serval times over serval days. The "live" agents send you nothing but scripted prompts. When they transferred my issue to claims I was told I'd get a call back in two hours on a Friday. Today is Wednesday and I still haven't received a call back. And Goodluck getting a person on the phone - it's all automated! Scam scam scam.

The only reason a made it one star, is because I had to. I've had multiple packages delivered thru ontrac/laser ship. I've always received them when they've said it would be. But they have the worst customer service imaginable. Cam never get ahold of anyone, try to call amd they're "closed" send a text but "because of high volume" they have to get back to you, and that never happens. You send an email and it's an automatic response saying where the package is, and expected delivery date. I wish that the BBB would just put them out of business, bc they are worthless!

I WISH I COULD GIVE IT NO STARS! ITS A WORTHLESS COMPANY THAT HIRES INCOMPETENT DRIVERS AND NEEDS TO CLOSE DOWN! CANT SHOW PICS NEVER RECEIVED THE PACKAGE

My packages always get lost with this shipping company. It is the complete worst. I swear there is some scandalous doings with this company and it should be looked into. There is theft. No way that of all the orders I do online, they always go missing with ontrac. They are costing companies thousands (if not more!) in lost products.

This is the 2nd time I had an expensive item marked as delivered but never actually delivered. They always claim that the driver was indicated to be at my address yet they never set foot on your property. Will do NOTHING but tell you to discuss it with the company. This is literally costing people hundreds of dollars and stress from stolen/vanished packages. It's incredible that companies STILL choose to deliver with this company

This companies drivers are full of thieves. They tell you your packages are delivered when they're not and when you try to find out where your packages are, they tell you to get a hold of the seller they don't do anything to help find the packages they just allow their drivers to steal your Products that you purchased

Order item from national retailer, tracked item all the way to the state. Site said out for deliver, by end of day was the time. I got a text that it was at my Front Door at 626pm, funny thing is I was 7 feet from the front door and no knock, no doorbell, no picture of item at the door. Opened the door when I got the text... NADA, Nothing, ZIP, Zilch... Responded to Ontrac via email and they said "We apologize that you are unable to locate your package. Our records indicate that the driver was at the appropriate location at the time of delivery. If you are still unable to locate your package, please contact your Vendor for further assistance with this issue." Fortunately the national retailer is replacing the item but this time I'm picking it up from the store...

People get bad service and the first thing they do is complain I get it it is very frustrating when you are supposed to get a package and it doesn't show up, gets delivered to someone elses home, or is stolen. Those are the reviews that people leave. As you can see if everyone that has ever gotten anything shipped to their house and everything went as planned, you are probably not going to write a review at all. This company delivered my package faster than USPS or Fedex EVER DID! They even placed it exactly where I wanted them to and took a perfect pic of it as well. If you read reviews for all shipping companies there are a ton of bad reviews. This is not a bad or shady company they make mistakes and have $#*!ty scumbag employees just like every other company. I give these guys 5 stars

Literally I've never had a good experience with OnTrac. Packages are always late, and one time a package was literally placed at the end of our driveway on top of a sign. Like, in what world is that acceptable. A lot of top tier companies use On Trac and it's laughable. I believe it was Nordstrom that one time, and this week I'm trying to get a package delivered from Vans. If a company uses OnTrac, don't order anything that you need within a time frame because it will not work out.

This is the worse delivery company.The driver left a package outside of a building at a college campus or that's what he put on the delivery. He Said building 209 but there isn't a building 209. He probably stoled it since he was a from bath & body. I hope bath & body never uses them again. Bath & body was so nice they resent the package to a different address for me to receive. There is also no way to talk to anyone at this delivery company only text. The office in North Carolina gives out fake customer service # or hangs up on you.

My latest order being delivered by Offtrack arrived at a facility yesterday morning which is an hour from my house. It was supposed to be delivered that day and now they're saying two more days. Way to go Offtrack.

I work at an apartment complex and when there is someone from this company bringing packages for resident, they don't even bother to get them inside of the building. SEVERAL times they have just dumped it outside. Once I saw this happening and I started walkind towards the delivery person, asking him to please bring it inside. He saw me coming towards him and he literally threw the package and ran to get in his car and drove off as a was waving him to stop! Zero stars should be an option.

I ordered two purses from Nordstrom rack and they shipped them with OnTrac. I never received the package. I received the notification that my package has been delivered, and 10 min later I came out to get it, but it wasn't there. I think that the driver even drove up to my house but never left the package in my mail box. It's unbelievable. If you ask me, I think the whole company is in on it. It's the first time this happens to me and I'm really scared because it looks like it's no longer safe to order things online except for amazon.