OnTrac

Delayed and without any customer support. You just don't know what happened. Shipper said the package is already there for days, but there website said no package, email, phone no answer. It should be received days before, but now still no where.

This place should be shut down! They have incompetent ppl that are working and nothing is on time ever. When you call customer service they sound like they are a bit slow in the head. Fashionnova needs a different company to ship their stuff. Because this is just a bunch of idiots working there, or should I say not working because they can't do their job. And the excuse of not having enough ppl working, oh that's a you problem not a me problem. How about fix it you morons.

Over the last year, while other companies successfully deliver my purchases to me using FedEx, UPS or Prime, these clowns repeatedly are late, deliver only part of the order, claim it was lost or claim it was delivered when it wasn't. Contacting customer service does no good, because it's just some idiot answering the phone who always says, "It's on its way."
I'm convinced it's run by an organized crime ring and they steal anything of value.

This company is stealing packages. After almost 2 weeks of them saying that the shipment is delayed, they said it was delivered but it never was. I filed BBB complaint and I am about to file small claims court complaint.

If there was a way to opt out of any company using OnTrac I would do it. I would love to have the option to not have anything ever delivered again by this company. The drivers do not give a rip about your packages. They toss them on the yard, the steps, put them right out where everyone can see them and steal them. All delivery instructions request the packages are placed in the package container so they can not be stolen. This is THE ONLY delivery service that can not and will not do it. My ring camera caught yesterdays delivery being tossed towards my house. LAZY delivery people.

If you are getting anything delivered from this company, you can count it as a gift to their delivery team. I have never had any problems with anything being delivered until I had to deal with OnTrac. The do not have any type of proof that they delivery was made besides word of mouth. No pictures... nothing. So if they are delivering expect it to never show up. They do not even deserve one star but I had to put one

First note said the package was delivered. There was no package found. I contacted them, they told me that package on the way, we will investigate when it's gonna be delivered. At the end, the package was not found we couldn't locate it.

Worse company ever, this is the second time they mark a package as delivery and I have a video camera where I can see very clear they left with my package on their hands. This is incredible was an old man this is disrespectful.

While staying in front of my drive way I received a notification that my package was delivered to my front door. I honestly thought it was a joke that I would receive this message and I'm standing outside and no one delivered my package and I didn't have it either. I contact customer service and was told they would have to do a two day investigation but couldn't explain the consequences for driver will face for stealing my package. I think this is the most distasteful, dishonest and inconsiderate company I have ever seen in my life.

Ontrac it positively the worst delivery company on Earth! I have no totally lost 3 packages in the last 2 years, totaling about $400 of merchandise. They say they delivered it, but they did not. I HAVE CAMERAS! No deliveries to my 'Front Door', nobody driving down my 150 foot long driveway... nothing!

My package was marked as out for delivery for several days. It was at one point near my home. It however left the state I'm in and finally got marked as delivered when it was not delivered. Their tracking record on their site shows a chaotic mess and they wouldn't admit they lost my package so that I could be refunded. I have a security camera and there's no footage of any carrier at all the day it was marked delivered. I'm complaining to the better business bureau next. I'll never buy from any company that uses on trac again. If I find that a purchase I make is using OnTrac, I will cancel the order. This was a scam. I paid, they kept and probably resold my package.

I have ordered 4 packages in 2 weeks. Ontrac delivered 2 and usps delivered the other two. Ontrac delivered on time and even before expected arrival time. I have read bad reviews and was worried.
They came too my door. Knocked and even waited till I answered. Even though they have the right too leave package on step without notifying the resident. Completely happy with there service. Delivery guy even made me laugh with a joke (:

OnTrac is a terrible delivery service. They delivered the item on the estimated date, but they certainly didn't take much care with it. The driver threw the package on the driveway and drove off. Luckily it was an item of clothing, so it wasn't damaged. But I have a security gate at my front door. The package could have easily been placed through the bars so that it was safe from being stolen. But the driver didn't even bring it to the door. From the front of my driveway to the front door is approx. 50 feet. If you look at the photo you can see that the package was thrown about 10 feet up the driveway and left in plain site for anyone to see it and potentially steal it. Just wanted to make it clear that this is some really poor, reckless delivery service. I would, personally, never use Ontrac.

Ordered a pretty expensive item expecting it to be delivered within 7 days via any other service like UPS, FedEx, USPS. Nope - sent through this company I've never heard of until now and my package has been sitting in their facility for two days - and it was supposed to be delivered yesterday. Attempts to reach customer service have been unsuccessful. Will stop doing business with any company that contracts with OnTrac.

After 3 days of my delivery being late, I decided to call customer service. Customer service told me we cant find your package. I had to call them to learn this. The online tracking is a joke. Why even put it their if your not going to update it? I should have just picked it up myself! It would have be faster and easyer!

Ontrac has been sitting on a package in Stockton CA for 13 days now. They say it'll be delivered today. That's the same thing they have said for 13 days. I also have a different package that's been sitting there for 6 days. They give no reasons why there not out for delivery. I've contacted the store that I bought from, RMATV/MC and they won't help me get the my shipment. I will not use any business that ships with OnTrac.

I had one order from Bath and Body which was received in Denver on 12-3-19. It was supposedly was delivered to my house 12-20-19 which was 17 days after reaching Denver. Tracking would say "shipment delayed; delivery date updated". I cannot find the package and my neighbors did not get it.
Also I had the same experience with 5 Walmart packages which got to Denver 12-4-19. I got all but one. Ontrac tells me to contact the sender and the sender tells me to contact Ontrac about the last package.

2 day delivery of fresh food from Tovala now going on 7 days. It will all have to be discarded. Tovala provided full credit, but I am physically challenged and needed the food delivery to have meals. My home is close to, and easily accessible from, both warehouses. This is utterly unacceptable. I would not be surprised to learn that the package was lost and that they simply have not informed us yet.

I have attached a copy of the email I received from them over a week after I contacted them about an issue with delivery. The problem was resolved with no help from them and the package delivered a week prior. They state they haven't even received the package yet! What a joke.

Here is an update:
I think they listened; they take a photo delivering a package and send a notice immediately. Two packages were received successfully (it was sender's choice, though) since I missed the first package and I am moving my rating to neutral.
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I 've never missed any single package delivered to my house from UPS, USPS, FEDEX and Amazon in the past until one of my package was sent via OnTrac (which I've never heard before). I have a security camera but it never shows anything on the day/time the packaged was claimed to be delivered. I also inspected everywhere around my house. They don't take a picture upon delivery and just replied back to me that it was deliverd. If I have a choice, I would never/ever user OnTrac for sending anything. You will be in trouble!

This company will rip you off! They lie, cheat, steal any company who uses this delivery, will not get my business!
They mark delivered when they dont deliver, lazy, their vans are beat up, their drivers look like convicts. Terrible, cant believe they are still in business.

Ontrac delivered a package to my townhome, leaving the package beside a busy sidewalk--not even putting on the front porch or inside my unlocked front gate. All deliveries are typically made inside the gated community, to the back door but even putting the package on the front porch would have helped. Customer service just said report to vendor. Any reasonable person would know not to leave a package beside a main sidewalk. I am truly astonished.

When OnTrac marked my package delivered and it wasn't, I called to clarify. Was told it was delivered, call the seller, and there was nothing they can do. They confirmed they normally take pictures of when a package was "dropped off", however, no such picture was taken on their end. Clearly, raising suspicions the package was never "delivered". Despite their failure to follow their own protocols and workflow, they offered no assistance for a resolution. I never heard of this company before this incident and probably for good reason. I wish big business would avoid utilizing this unprofessional, incompetent company, because it only hurts them.