OnTrac

Worst Worst Worst ever! I called and filled out a form online with explicit delivery instructions including a gate code since i live in a gated apt. I got an email later on in the afternoon of the delivery day and it said it was delivered to the mail room. There are only mail boxes on my apt site and it is at least 8 ft away outside of the gate which is in a open area for anybody to walk to steal my package and that's exactly what happen.The driver was so $#*!ing lazy and just left my package outside on the ground by the mail boxes and all he/she had to do as requested was to just go up the stairs use the gate code and sit it on my porch. I called to make a complaint and report it and i couldn't reach anybody!

Made order with Walmart.com, they shipped products with ONTRACK ( cheap rates) they lost package or stole the package there drivers ( most of them) are idiot morons. There website says they left package on my porch, thats hog wash. My security cams show No-One

They reported being unable to deliver my package due to an invalid shipping address. They also lied regarding an attempted delivery. How are you going to make a delivery to an invalid address? By the way, the address was correct.

The OnTrac driver claimed he delivered a package to my home in the middle of the night. The package was never delivered! He then lied and said he came back to my address to try to find the package. I have a porch camera and he was never at my house! If he delivered it he dropped it to the wrong address and would not admit his mistake! Beware!

My package has been out for delivery for 5 days now. I have gone thru their process to try to get an answer 4 times and have never got a reply from their so called customer service. Very bad

Literally been waiting on my SHEIN package for days now and they tell me some excuse everytime that there are no numbers on the door they needed a gate code etc. all bull $#*! considering each apartment is labeled and there is no gate. It's like they didn't even actually try to deliver the package or even get out of their delivery Vehicle to look for apartment numbers. Almost like they're trying to steal my package. This company is very sketchy and their employees are rude with attitudes. Stating they tried to contact me but it's my fault because I didn't answer the phone when I work an actual job and cannot answer the phone during my shift. I DO NOT RECOMMEND and think SHEIN needs to stop doing business with this company ASAP!

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Horrible delivery! Put large package at the bottom of the steps up to the porch! Have written sign telling delivery people to put ON the porch NOT on steps or bottom of the Porch! I have to lug it up the stairs and into the house! OnTrac is getting worse!

The company claims the package was "delivered" to the front door. This delivery happens to be to a business in a strip center during regular business operations. At no point did anyone at the business report seeing anyone drop anything off or attempt to contact anyone inside the business at the time of the supposed drop off.

Don't ever work for on trac delivery they are horrible. They don't care about employees at all or there health. I worked for them for 4 days and while I was delivering packages I had a panic attack and couldn't deliver any more packages because my body locked up. They fired me the next day because of that. I would never recommend anybody to work for them at all.

Handled package with care, came two days earlier than expected. Driver was friendly & I have been really excited for the package. 5 star service

Two boxes were delivered to my home on Saturday by OnTrac. They are addressed to someone who never lived here and who nobody knows. Rather than keep the packages for myself, I immediately called OnTrac to tell them of the mistaken delivery. I requested that the boxes be retrieved. I was told they would be picked up -but they weren't.
I called again on Monday and was promised the boxes would be collected by 5pm. Nope.
I called again on Tuesday and was given the same promise of a pick up by 5pm. Nope.
I called twice today (Wednesday) and was given the same promise. It's now 5pm and the boxes are still there.
OnTrac is unreliable; everyone should avoid doing any business with them -ever!

The drivers of the OnTrac are extremely unreliable. They claimed that I have signed for a package that I never recived. A different package was delivered by OnTrac, but this time I was home to pick it up. However, the driver was not in his van; he was hiding behind my neighbor's car. Are OnTrac drivers the porch pirates?

Amazing my package arrived at their facility in my hometown on March 15th, with an update they would be delivering my package next day by end of day. And then the day after, and then the day after, repeatedly... until they acknowledged they cannot locate the package but they are working on it
Why would Google even choose a business like this when best in class alternatives are available?

I have never worked with such a poorly run company. Their lazy driver couldn't be bothered to try the door to my business, so he marked my package as "Undeliverable: Business Closed". I guess all the lights on and the people inside was just too confusing for their lazy and unprofessional driver to handle!

I got an email saying my package was delivered to my front door. There was no package. It was never delivered. I was home and there was nothing on my ring door bell. I provided feedback and was never contacted. Bad service.

I have ordered three or four packages from vendors which choose to ship with On Trac. In each case there were problems with the order. Any delays get communicated to the vendor as out for shipment the next day when this is in fact not the case. You need to call On Trac and bug them to get the item prioritized. Avoid using them.

Ontrac says my package is delivered but wasn't. They don't answer the phone. They say the package is arriving on a certain date. Then change it. Today I was waiting for a special dress and they sent me a package that belonged to another person 8 hours away.
I had to call the clothing company and return it. Now I am just hoping my dress is going to show up and the package that says it was delivered shows up.
This is a really busy time for everyone.
I don't have time for all this.

Long story short: basically I made 2 orders from 1 company on the same day going to 2 different places, one to the East Coast and 1 to California. The one going to the East Coast already arrived using a different shipping carrier. The 1 going to California has shipping updates that keep going from 1 city to another just next door to where it's supposed to be delivered. Scanned@ Milpitas 5x in the last few days. Self service customer service does not provide answers. This is a horrible shipping company. No star is what I want to give this company.

I would rate this company 0 stars but I guess this website is generous Avoid at all cost legit. Pay the extra money to UPS, FEDEX, POSTAL SERVICE. Driver legit did want to find my apt so he noted my package as refused. I'm like cool it's one of "those worker". Got a new est. Date. Nope! Another delay for what ever reason. Got a new one date and again a new reason for a delay. Just got off the phone and my package apperantly is the hardest thing to deliver to my apt. Like brah not rocket science but it is to this company. AVOID AVOID AVOID.

I ordered some things through Amazon who used Ontrac and received a notice that the things had been delivered. Nothing was ever delivered and I have not received any satisfaction from Ontrac. Amazon has been great and replaced the items that never showed up. I will never use Ontrac for anything and I let Amazon know that I don't want them to use Ontrac for any future packages.

They lie and lie. I had 3 different packages coming from 3 diff companies and they have lost all 3 of them. They were all supposed to deliver a week ago and they made it all the way to my city, then they update their tracking stating they will deliver the next business day. It's now been two weeks and still not packages. If you call their stupid CS phone line they never answer! There message states they are busy because of the Black Friday sales and never answer their phone lines or respond to the emails I sent them a week ago. They are the shadiest untrustworthy company ever! They need to be closed down.

Ordered items from Revolve, Anthropology and Ulta, none of the packages were delivered! But they state the packages were delivered! Nope they weren't! Thieves is what they are! Will NEVER use a merchant that uses them again!

I live less than 10 minutes from the logistics center where my package is currently (Desoto, TX). My package has been at that location since 4am yesterday. It would just be faster for me to go pick it up in person but I was informed via chat that wasn't possible that pickups in person were stopped. Very frustrating and dissatisfied with their service/response.