OnTrac

Last week a package deliver with onTrac was returned to the sender mentioning they tried to deliver and no one was home. We were at home and no one tried to deliver anything.
Today, for the second day in a row I got "Recipient not home, delivery re-attempt required" when we were also at home and got a delivery for another package (another delivery company). This is absurd, and the support team refuses to give an explanation. I already contacted the shop and they changed my profile to not use that company moving forward (small win!).

Just got my frozen food delivered from TIller & Hatch. Opened the package, one of the bags bottom exploded - most likely from the delivery driver throwing the box. I know they threw it, because I heard a box slam onto my bench, right outside our apartment's entrance door. Before I could confront the driver about it, they were already speeding away.

This is unacceptable.

My package was clearly delivered to the wrong house as the delivery photo shows that the delivered house looks nothing like my house. I have emailed and texted Ontrac customer service many times but OnTrac does nothing to resolve other than telling me to reach out to the seller for a refund who does not do as the tracking shows that it was delivered but to the wrong house! I don't understand why such an unaccountable and irresponsible delivery company can be still in business if they can't deliver stuff to the right address -- i am sure that i am not the only one as looking at hundreds of 1/5 star ratings!

They are staying in business because HD employs them for shipping. Not once I had a decent delivery from HD by them. Items lost, left on the ground. Is it so difficult to put a small package inside the mailbox and not leave it on the ground? I will have to reconsider shopping online at HD.

I don't know why some retailers still prefer Ontrac to deliver our online orders. But oh GOD! OnTrac is just flat out most horrible and I don't know if they're just playing stupid or what? Package lost, package delivered to the wrong address or either they stole the package or don't care at all. Bad experience

I don't know why companies like Ulta beauty continue to use them as their main source of shipping. I have had now four packages that have not been delivered to my address from this company and I have had to contact Ulta and have them re-shipped. Since this is the 4th one, I don't even know if it will be re-shipped. Ironically it is always my large purchases that do not get delivered.

OnTrac is terrible at getting your shipments to you. I understand deliveries run late sometimes, but when they go days and sometimes WEEKS without providing any sort of update, is completely unacceptable. At this point I'm sure one of them kept my package for themselves. Please reconsider ordering anything with OnTrac as their only delivery method.

This company is horrible! I have never had a package that was on a time or not lost! There is always an excuse. They've even lost packages on the truck and in their facility. I can't believe Amazon still uses them. Very disappointed as always.

Absolutely the worse delivery company in existence! Ordered product through Best Buy with delivery scheduled in 2 days. So far it's been 10 days and no delivery! Called the customer service 800 number and had to wait 45 minutes to speak to someone. They said they would look into it and I have yet to hear anything back! I also filled out the online form to get some status and no response after 3 days! They should not be in business. Best Buy should find another delivering company!

I get anxiety knowing my package is getting delivered by this company I honestly thought it was a scam! I had a packaged I spent 500 on say it was delivered at front door never got it and I been home all day my ring never showed anyone deliver anything... they told me to wait a few days to write a report to see if it shows up. My other packaged has the status out for delivery for 3 days now. This is a JOKE! Worst then the postal office.

I had two packages on consecutive days delivered to who knows where, not my front door and the tracking is very late at night. I'm disgusted that claims have to go through the shipper. This is not their fault. I wish they did not use this company. I am home all day and have a Ring. No deliveries.

I used this shipper because it is the only one Misfits market uses, my food order was left by the road so it was taken. Will not use them again, can not tell them where to put packaged, they don't listen. Now I have to wait to see if I can get a refund or replacement. Bad service.

Package was dropped off at wrong address and they provided a picture of the drop off at the wrong house! They are not reliable and need to provide better service. There is no number you can call for direct customer service

I bought a pair of slides from a company and was being shipped by Ontrac. At the time I didn't know that Ontrac has been shown as a bad and untrustworthy delivery service. So when my package arrived it was put on top of a mailbox in plain sight and could be stolen. And it was also delivered to the wrong address causing me having to pay another fee to receive my package. When ordering something please contact the company your buying from and ask what delivery company they are shipping with. And never accept Ontrac. USPS, DHL, FedEx are currently good places to be shipped by. Overall just don't trust Ontrac they said that they will do a 2 day investigation but clearly they didn't do anything they just say that so you don't ask again.

OnTrac totally sucks. I've now had four deliveries from OnTrac. Three never made it and I had to go looking in the dark for the fourth one. That was last night. Where did I find the package? Under a tree next to the road about 400 feet from my house. Stay away from this company!

They already delayed 4 days of my delivery, still I have not gotten my package yet. After reading the reviews I don't have any hope that I will get my package. Fortunately, I got my money refunded by the seller due to the long shipment delay issue. I honestly don't know why such bad postal service still exist.

Called customer service he tells you it will be there everyday for 3 days straight. He was very rude. Then tell me the ONTRAC here cant find my packages so i can pick them up still no call. I will be switching back to UPS.

Ontrack just delivered a package of vitamins to me. These were in glass bottles and only protected by a Little inflated plastic bag. I have a Small chain link gate in my front yard and instead of opening the gate and put it on my porch they just tossed it over the gate onto the cement! I'm furious! Lucky for them it did not break. Then I tried to call the company on the phone number that was provided on the package and you can't get through to a person. More furious!

Ontrac claims they delivered a package on 5/30/22. They claim it was dropped off at my front door. B. S. Now I have to go back to my vendor to complain. Seems the vendor likely will have to eat the cost of their failure. Why not do the Amazon thing and snap a picture? I guess that's asking you much.

My package delivery was promised on a Saturday. I stayed home all day... and nothing showed up. Then tracking showed the item was due the following Monday... it never showed up. I called OnTrac and asked if they could give me some kind of delivery estimate: tomorrow? Next week? Next year? They could not. Any company using this service doesn't deserve your business. Ask if they use OnTrac for delivery, and if they do... find another source for the item you are buying!

If i could give 0 stars I would. This company is the WORST. If you can avoid them do yourself a favor and dont use them. They are liars. They are flakes. They say something is delivered but in fact never has been. They wont provide proof. They just send one automated email after another. They just tell you to talk to the vendor. My leasing office has said they've seen their drivers just leave packages on top of lockers in a highly populated area. And their tracking info says "in locker" its laughable. STAY AWAY AND DONT USE THEM,

Have packages start showing up at our business. The driver just drops and leaves. They are delivered to the wrong address I have called several times on this matter. The rep. On the phone insist they will get a driver to pick them up. I waited 4 days on one package. Driver never showed. We now have 5 packages and it's been about 15 days. Driver never showed. Good thing the actual delivery address isn't very far from us. I'll take them over again like I did the first package. I will try to strongly urge this business to find a different delivery service

Ontrac is not recommended due to their employee delivery people stealing your package. The delivery people intimidate you by acting like they are going to attack you physically! Very scary! I would have never thought this would happen but it did happen to me! Use another carrier service - there are many other trustworthy delivery companies you can choose. But if somehow you get Ontrac - BEWARE!