OnTrac

These people do not help at all, makes me feel like it is a robot. I asked them to update the door code so the driver could place items in the home since this was a renovation but Brenda the chat rep stated and i quote "I understand this is frustrating. Since the address was incorrect, why would the driver try again?" That is not how you speak to someone, also i never mentioned a wrong address so now i am wondering what it was changed to. You are not talking to these people so you could have not misheard me, you are clearly not paying attention which makes me think they are mixing up orders.

EVERYONE gets this or they get their package thrown or destroyed. They probably opened my package and then said I need 3 days to confirm my address which is funny because I ordered 2 of them and 1 was delivered fast by FedEx. The other I ordered first by OnTrac and it's still not delivered even after ongoing disputes on my address. It's Philadelphia pa. You cannot find Philadelphia pa? Don't work for a shipping company if you're bad at addresses. I cannot order anything if I did not add my address in so 2-3 weeks now and nothing. A refund does not even help the issue. I'm so frustrated / disappointed / angry at the shipping service.

I looked at the delivery date and it said delivered 8/3@ 2pm. Well I did not get that package and when I look at the picture THEY PROVIDE! It's a picture of the package IN someone's house! How would the delivery driver take that picture in someone's house? It's not making sense. This isn't right I spent my hard working money on things I needed to be here in a timely manner. I have added a screen recording of the package details.

This is the worst delivery company on earth deserves to be cancelled. My package was sent back to old navy because OnTrac refused to update my address they also have no option to pick up because it's such a small POS company! Also one of my packages was thrown in the yard grass! They didn't even sit it at my door was thrown in the grass and they just turned the sprinklers on!

This was my tracking number
1LSCY8Q*******CGK shows on the screen that it was delivered, but this is false. The package was never received. The worst thing is that no one takes responsibility for the delivery. I requested of package delivered but there isn't. I do not recommend this carrier company for shipping.

1LSCY8Q*******CGK

My item was cancelled because Ontrac could not deliver to my PO BOX. The seller refused to contact ontrac to update to my physical address. I called ontrac and they told me the seller had to update the address. Ontrac said it would give 3 days to update if not the item would be returned for a refund. Well the item was cancelled the next day. Just poor customer service no one did anything to try to help the process. The seller from the beginning should have said they could not deliver to PO BOX. One & done I can't do business that way.

I recently had an incredibly frustrating experience with OnTrac, and I felt compelled to share it. As an Amazon Prime member, I expect my packages to arrive on time, especially when they are already in the same city. Unfortunately, OnTrac failed to deliver, both literally and figuratively.

First, let's talk about the tracking information. My package was marked as "out for delivery" for three days straight. How is that even possible? It's not like my address changed or my city suddenly expanded overnight. The package was in the same city, just a few miles away, yet it seemed like OnTrac was playing hide and seek with it.

Customer service was equally disappointing. After waiting on hold for what felt like an eternity, I was finally able to speak with a representative who was less than helpful. Their only advice was to "wait a bit longer" and assured me that "it happens sometimes." Really? This is your solution for a package that's already significantly delayed?.

I understand that delays can happen, but this level of inefficiency is unacceptable, especially for a company that's supposed to specialize in logistics. OnTrac needs to seriously reevaluate their operations and customer service. Until then, I'll be hoping Amazon reconsiders their partnership with them.

In short, if you're expecting timely and reliable delivery, don't count on OnTrac to get the job done. This experience has certainly made me wary of any future shipments involving them.

Horrible service
Drivers are always delayed then they don't know how to ring -an intercom. That becomes too complicated for them and then they decide to leave. No customer service and robots in help chat, same answers on everything. It is a JOKE worst service ever a bunch of $#*!s and idiots.

Marked the package "refused", but the delivery NEVER SHOWED UP. No customer service whatsoever. You will NOT be connected to a real representative. LITERALLY a SCAM.

I honestly *never* leave reviews, but I'm hoping that by adding to the other thousands of one-star reviews here, this business will go underground - they certainly deserve it.

Awful customer service, terrible delivery options (or lack thereof), no communication. I could keep going, but frankly, I'm tired of wasting my time on OneTrac today. Somebody please replace this godawful company.