OnTracReviews 1,475

Drivers don't seem to actually attempt delivery. Drivers claim that packages are "undeliverable" when, in fact, there is no attempt made. I experienced one so-called "attempt" while I was, literally, sitting in my own driveway when I received the "undeliverable" text. There was no delivery truck at my house. I anticipate that the drivers don't try to deliver some packages but that OnTrac gets paid from merchants after about three tries whether or not delivery is made. My personal belief is that drivers do not even attempt to deliver packages, claim they did, and then leave the customer to deal with the fallout of trying to get their product. This outcome has occurred so many times with OnTrac that it's not even close to a one off... or a two off... or even a three off. Maybe a six off by now. Absolutely the worst delivery service with which l've ever dealt. Their customer service is useless as well. Mostly just bought with the standard protocol, but does not address a specific situation. But OnTrac is consistent! OnTrac will consistently fail to deliver your package. Each and every time.

Terrible Terrible Terrible, had my shipment 50 minutes from my house forover a week and a half. Kept saying delayed. Then turns around and says it's delivered but site shows it's still sitting the same place. No response from Off Trac either. I I see other reviews where people say they stole their items and I believe it. Why would any reputable company ship with an outfit like them? I will be checking in the future to make sure whomever I buy from doesn't ship with them or I'll give my business to someone else.

The one that I ordered

I got a message about a package never got a package and never heard of this company, on top of it all tried to communicate about the package it was like dealing with dead ducks this is HORRIBLE WHERE EVER THIS PLACE CAME FROM JUST HORRIBLE AND NEEDS TO BE SHUT DOWN 👇🏽👎🏽👎🏽👎🏽👎🏽

The worst delivery company ever! At first, my package was sent to the different city. Then it was rerouted and got lost. You cannot get in touch with anybody! Their phone number is not working and if you send email they never get back to you. I have no idea why the companys use them, they are not reliable!

Hope you don't want your items because I guarantee you won't get them. Had I known my most recent package would be delivered by them I wouldn't have even wasted my time and money on something I'd never get. Customer service is nonexistent and even when you put down the most in detailed delivery instructions your package will either get stolen or given to the wrong person. Worst, I repeat WORST delivery service ever to exist and shouldn't still be in operation.

If I could give zero stars it would be ideal!
I'm barred from working because of one item I'm expecting, which was supposed to take 2 days only. All was well with the tracking, early today it read my item would arrive by 7pm today, showed package at a facility about an hour away from me, but I guess their dam driver was too lazy to make it, as it now shows at a facility not even 10 MINUTES away from me and I've gotten a notice that says it's DELAYED UNTIL FRIGGIN SATURDAY! That's some bull right there! Does not surprise me from OnTrac, it's never EVER been a good experience and it's never been on time. Please change your name to OFFTRAC because it's the only name that describes accurately how you operate.

Tracking says my package was left near the front door. Picture shows it was left on the ATM at the parking garage. The building has 24/7 reception and 24/7 mail room, but their courier didn't even want to enter the building. Customers service looking at this picture and tell me I'm blind and stupid and this is my front door, so there is nothing they can do. Yes, of course, my front door has a spot for credit cards, lol. Avoid them please and save your money. Attaching picture of "front door"

D*******4758

Why does every single package that ships to our house with you company have issues? Not one single other company has any issues. UPS, Amazon,Fedex, walmart,Dhl and USPS can make it here fine without any issues. This is the 3rd Package that has been sent to us through yall and this is the 3rd package that has had issues! I have bever seen a company that messes up 100% of the time until now! How do yall even stay in buiness?

If I could give this company a negative zero, I would. Worse delivery experience I've ever had! My package has been in transit since January 21st. Every time I check the delivery status it changes. As of today I still haven't received it! Called customer service and was told they have no control over my package!

I ordered a package through a trusted clothing app. Once shipped delivery was supposed to be provided by OnTrac. My last update was a week ago, and then today they tell me my package is lost or stolen after days of asking for an update. My package was labeled delayed for days with no real updates. I have already waited almost two weeks for my order and now this? Then there's no real customer support to help with my issue and I must rely on the original sender. This is highly unacceptable and unprofessional.

USPS, FedEx, UPS all ship to my address just fine, but OnTrac has lost the package 6 out of 6 times. Tracking is a joke and there isn't a human to talk to in order to fix things.

Contents of my package was rummaged through and things were stolen. And there was a huge hole in the bag. The delivery person delivered it anyway knowing things had been stolen.

I bought a product from Sam's and OnTrac supposed to be on charge of the delivery for whatever reason they never got my address. I have to go online and chat with a robot There are no live agents. I submit my delivery information and request to be delivered at the listing office. They are stupid. They claim that nobody was there to sign for the delivery. Why? Because they show up outside of business hours. Which listing office opens at 8 am. Shame also on Sam's for hiring this idiots.

If you want your package delivered wrong or not all, this is the company to go with. Sad part.is big companies use them so must be a great discount. Forget quality.

My daughter ordered something and Ontrac was the shipper. The tracking said in transit the entire time and never changed. It didn't show up the day it was supposed to and still no change on tracking. 4 days later it was delivered. I ordered a package and it shipped that day. Ontrac was the shipper for mine also. 3 days later they picked it up from shipper. It said in transit. And the same thing happened to my tracking. It was supposed to be delivered on the 14th. It is now the night before the 20th and still nothing. It still says in transit. The customer service is terrible. You can't actually speak to anyone. It's all done through text. That would be ok if it actually resolved the issue or accomplished anything at all. They asked for my email and phone number so they could tell me where my package is and nothing. No call or email. I would never recommend Ontrac to anyone ever. Unless you were purposely trying to loose something.

According to their tracking, my package arrived at their facility on 1/8 at 3:19am. This facility is about 30 minutes from my house. Next entry shows 1/8 6:02pm delayed then 1/9 6:03pm delayed again. On 1/11 I opened an inquiry via their online chat. Then, on Sunday 1/12 they claim the package was delivered at 2:09pm. The package was not received and there is no proof it actually was delivered. After 45 years at this address and hundreds of delivered, I have never had a package stolen and my front door is partially hidden from the street by bushes so it is highly unlikely it was stolen. Their customer service stinks.

I would leave zero stars if I could. Their customer service was the worst. Wait 45 minutes in their chat queue only to have the customer service person put me back at the end of the queue. I waited another 30 minutes and the person said they weren't responsible for delivering the package to the wrong house. I asked for a picture of the package on the front porch and she said they didn't have one. When I asked for a resolution, she ended the chat session. I hope this company goes out of business.