OnTrac

Horrible SAME DRIVER, extremely loud music, its fine, not my business for few minutes, but EVERY SINGLE TIME he bang the package like he DOESNT CARE, customer service is useless
Tucson AZ ( Campbell/Prince rd area)
ZERO STAR

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Ordered equipment through REI.com over Memorial Day Weekend (to utilize the sale they were running).

Order ended up being 3 separate packages: first was never received, OnTrac basically disavowed all responsibility. Immediately after I found out about this, I advised neighbors of impending arrival, just in case. Good thing I did, because neither of the last 2 were dropped off at my address either: BOTH were dropped at adjacent/neighboring houses (one on either side of my house).

Complaint was filed, and again ignored.

DO NOT SHIP THROUGH ONTRAC!

Website service offerings are a wishlist. Don't expect any action on address changes or shipment refusals it's all about getting paid for the shipment.

I really do avoid any business that ships with ontrac, another package yesterday dropped on side of
Driveway within clear sight of road, but not my house. Cardboard box was completely
Soaked through

What was a two-delay is now a three-day delay. Tracking still reflecting that I'll get my package today. Representative said it will be delivered tomorrow. Subpar service.

Had two orders with them last week from Walmart. Both delivery people were polite and respectful. My order artived on time and undamaged. No issues here!

Package has been sitting in the destination city warehouse for over a week because these idiots can't find the delivery address. Funny, Amazon finds it every time.

Sunbasket fresh raw food (incl meat and fish!) kept getting delay notices and then, on the third day (probably mostly spoiled by now) SAID DELIVERED BUT DID NOT!

We have a family dinner pattern and when the groceries from Sunbasket didn't arrive, we had no obvious alternative and had to eat out (less healthy and more $$).

Shame on the companies who contract with OnTrac for this kind of terrible service.

So far so good! I've made several purchases with Victoria Secret not realizing OnTrac had so much negative reviews. Since my first purchase till my last about a week good ago, I've had no complaints. I however recently experienced a delay with a package which makes me think if I'll get it. VS has done a replacement however I do have high hopes with a little anxiety that they'll pull through as the agent I chatted promises about delivery delayed for another day or two and I'll be able to return the replacement. I feel bad for everyone who thus far has been having bad experiences with this company. I am however grateful and happy my experience has been positive! With so many negative reviews however I do wish that they look over their errs and fix them so that they can have happy customers and better experiences!

Edit: About my VS package- Delayed delivery then claimed package delivered at front door, no pics, no package, now I can say I've gotten an issue- Had high hopes but it made me disappointed. Other packages arrived great and safe, one just didn't!

Cool company, Fast pace, Ordered my package, it is taking a bit but it should be here soon, I hope. Still waiting but hopefully in the next day or two!

IF I COULD GIVE ZERO STARS I WOULD! I PURCHASED THINGS THROUGH JC PENNEY WHICH SADLY WERE SUPPOSED TO BE DELIVERED THROUGH ON TRAC AND I NEVER GOT MY PACKAGE! THEY STATE THEY DONT HAVE IT BUT I NEVER GOT IT AND PAID ALMOST 20$ FOR EXPEDITED SHIPPING! ITS 7 DAYS FROM CHRISTMAS AND THIS WAS PART OF MY SONS CHRISTMAS PRESENTS THEY DESERVE TO BE PUT OUT OF BUSINESS THEY RUINED MY SONS CHRISTMAS BY FAILING TO DELIVER MY PACKAGE IN THIS HOLIDAY SEASON OF 2023! I ADVISE NO ONE ORDER THROUGH THEM OR YOU WILL BE JUST AS DISAPPOINTED AS I AM… SO SAD HORRIBLE COMPANY!

Package was supposedly delivered on 09/15@ 11:09AM. No package so reached out to both Fashion Nova and Lasership, which by the way have HORRIBLE customer service.

Police are now involved and video of my lobby area was checked. Lasership NEVER showed up

Absolutely the worst delivery service out there. Unfortunately all the big companies are using them because everyone is ordering 24/7/365 and wants their stuff TOMORROW. I'm the manager of several small apartment buildings and their delivery people NEVER bring the package to the door. They just throw it on the floor of the lobby by the front door. We have then recorded on camera every time. They don't even bother to step inside... just toss them through the opened door. Doesn't matter if it's coming from Amazon or another company. I have called numerous times over the past 3 years and despite promises to change they never have. Their employees don't have uniforms or labeled trucks, so most of the time you don't even know who they are. I've actually caught them dropping the packages and running and confronted them, only to get lies about not having access (once you're inside the building there's an elevator to all 3 floors) or that it's not required (it is by every company their delivering for). To cover their asses they mark "package left in mail room" (we don't have one) or "left at front door," an obvious lie. Their owners care only about making big profits and hire crap employees who are untrained and don't care. AVOID AT ALL COST.

This company thrives on sucking big time, its run by idiots that can't seen to get their $#*! together. I was told my package was delivered today, i checked outside my apartment and nothing no box, Saturday they dumped my box in the lobby where anyone could take it. IF YOU VALUE YOUR MENTAL AND PHYSICAL HEALTH DO NOT DO NOT ORDER FROM COMPANIES THAT USE THIS CRAPPY COMPANY.

Un-necessary delays as package was in local facility for 5 days and has yet to be delivered. Local facility is less than 18 miles from the delivery address. Unacceptable

They mark your items as delivered but never deliver them. Customer service is AWFUL. The whole company is $#*!ty overall and I hope they go out of business soon!

I ordered my package on the 7th it said it will be here on the 9th, today is the 15th! Ever since the 9th it's been saying "Will deliver on next business day" I checked the status yesterday and it said "Out for delivery" but never came! It still says that and it's 4:17 am in the morning! I DO NOT request this wack $#*! delivery! I just want my package! I'm I'm Los Angeles and my package came from Compton so it should never take this long. Compton is not far at all so I do not understand!

I purchased pantry items from Target.com and OnTrac was selected (by Target) as the delivery service. I had purchased cans of soup and dry food items. OnTrac delivered my items. The box had been ripped open and badly damaged. Two cans of soup had been opened and their contents poured over my other items. The box was dripping with soup. The driver left the disgusting box on my porch. He did not ring my doorbell, but fled. My security camera captured the delivery. I also opened the door in a matter of a couple of minutes of the delivery. This had to have been maliciously done. Why would anyone deliver a box in this condition?! The driver was wearing long shorts, a t-shirt, and slides. He looked completely unprofessional. I had to throw away the entire box and hose off my porch. I immediately called Target.com and sent pictures of the disgusting wasteful mess. I was issued a refund. I also called OnTrac. I was supposed to receive a call from a manager within 48 hours. Well, here it is four days later and no call. Going forward, I will refuse to order from any merchant who uses OnTrac as a delivery service. I have had other issues with OnTrac in the past, but this is the worst! They need to go out of business!

A few days ago I ordered some vitamins I urgently need. The vitamins are coming from California (I live in California) yet they've been taking days to ship with expedited shipping. What? A package from within the same state should take 1-2 days at max without expedited shipping. Terrible generic shipping company this is. I'm sitting here suffering from my deficiency while my supplements are being delivered by a snail. I give this company credit for being extremely cheap (I only paid $1 for shipping) but in a world where One Day Shipping is becoming the norm, taking half a week to deliver a small package from a few hours away WITH expedited shipping just doesn't fly. Economy shipping in China goes faster than this. I highly recommend that any company who uses this service, switch right away. You will most certainly lose business this way. If I didn't really need these specific vitamins, I'd be taking my business elsewhere. I've been waiting 10 hours since it's said my package is "Out for delivery" in my city and it's still not here. At this point, I'm just hoping my package comes in one piece.

Suppose to be delivered 5 days ago but ontrac is holding my package and keeps delaying the delivery. Obviously they don't have the man power to be a good productive business. Never use them!

Need I say more? No, they just totally blow and don't care. Incompetence is one thing but they also hire packs of thieves. Clearly no background checks.

Supposed to deliver much needed medical supplies to my husband six days ago. Assured for last two days by "managers" package would be delivered next day then each day tracking says package delayed. DO NOT USE THIS WRETCHED COMPANY.

I don't normally leave reviews but I just think everyone should no NOT to trust this company. They have completely ruined my trip I ordered a bunch of things (including a birthday present) there has been NO UPDATE IN 4 days! And I leave tomorrow so I get to go on my friends birthday trip with no $#*!ing present! I'm so so disappointed thanks OnTrac for ruining my vacation, y'all suck!