OnTrac

The absolute worst delivery company. The customer service representatives are completely useless. I ordered a PS5 from Wal-Mart. OnTrac kept changing the status from In Transit to Out for Delivery. When I would call I received different answers every time and no one knew how to contact the facility the supposedly had my console. I had to take two days off of work to wait for the package that never came. Never ordering anything that goes through them.

I ordered an item from Macys. It was supposed to be delivered by OnTrac. They claimed it was delivered at 4PM on 3/16 on my front porch. This is impossible as I was home all day and my apartment was getting a new roof. There is no way the delivery was being made. They told me when I sent an email asking where the item was they took zero responsibility and told me it was not there problem. When I called to inquire I was rudely hung up on.

They claim my package is "delayed", it's been delayed for 3 days with the same vague $#*! message! I call them for help and get more vague $#*! messages with no $#*!ing direction. Their website $#*!ing sucks, there isn't $#*! on there to help anyone but people looking for a job. Offtrac needs to go!

So this Thief company called OnTrac sent an email that my package was delivered which I never had a msg that the package was out for delivery. I saw the msg 30mins later and went outside. My landlord was outside loading his truck for about 3hrs and never saw a delivery truck pull over to drop nothing. We looked everywhere. I tried calling them and keeps hanging up sent me the useless messages I've ever seen. These people stole my package. How I knew they were thieves is my landlord was outside this whole time and didn't see nobody but they sent me email that my package was delivered.
Piece of trash company. I don't know why companies use them they are thieves!

If I could give this company a negative rating I would. This company is nothing but constant issues. This time it was saying my package was delivered and never was and even has a signature for the proof of delivery which was not my signature and trying to get anyone aka a robot to even respond is ridiculous. You can't call their number and talk to a physical person which is super frustrating. When they email you back it's still wait two days and if not contact the seller which is ridiculous as this company lost MY package. This company needs to do better as someone who didn't choose this company to deliver my package it's not fair to me that this company didn't keep their integrity.

I ordered a Barbie for my daughter through Walmart, I never heard of this company so I was optimistic. They claim they tried to deliver my package which was a lie bc I have a ring camera and also cameras all around my home. I questioned them about how they never came and they lied and said I could pick up the package at a sorting center that was 45 minutes from my home. I never received my package, and I'm pretty sure there never was a package. Scam!

Leaving packages at 3 am. What better time for your stuff to be stolen. Then changing the "time of delivery" to be said as 3pm. I'm glad I checked my phone in the middle of my sleep to see it had been delivered. You guys suck!

I placed an order for a replacement phone through Google and was hastily taken care of but once the order reached Ontrac everything went down hill. The package was set to be delivered on the 14th of February. It is now the 28th and I have gotten no answers beside my case is with a specialist team. Google can't and doesn't want to do anything and Ontrac is simply avoiding questions and continuously delaying my package. Never trust this company for any of your shipping needs.

I live in a gated community, the gate is 1/2 MI from my house. Instead of Ontrac using provided gate code for entrance they delivered my package at the gate. My package was frozen food. When neighbor alerted me that I had a package at the gate I picked it up and opened package to find expired frozen food.

Got notice that package delivered to front door and even had picture of door. Problem was it wasn't my door and no idea who's it is, contacted them on their website and when they responded they said they understand that I didn't get package but there is a picture of package delivered, case closed and to contact the seller for replacement or refund

I had two packages through them and never got them. There customer service is terrible. You can't get in touch with no one. My packages status was mark as "undeliverable" "Damage"
I want answers! Something needs to be done. I see there been so many complaints and no resolutions.

The worst unethical company, ever. Tracking indicates the item was delivered. However, the item was nowhere to be found. Reviewed camera footage, and the driver was never at my house to deliver the item. Contacted them and they advised me their GPS shows delivery.
Would not back down despite me having clear evidence to the contrary. Very unethical and dishonest company. Shame on BestBuy for using them!

OnStar has had my package and has put a hold on it for no reason and now it's been delayed again and pushed back another day due to the incompetence of a so called delivery company. But of course the 1.15 stars from over a thousand people says it all. Horrible.

Had tires delivered to wrong address but the young girl who came by to address me regarding a complaint by the customer trying to track her package lit me up. When I asked why so much attitude she said "if I was giving you attitude I would know it" are you kidding me. I can't track down which depot she is out of but it is local to Auburn, Califoirnia. Called to corporate office regarding this and I am sure it will go no-where. I have 45 years of customer service, everyone is allowed a bad day but I gathered from our encounter that this is just who she is.

I wish I could give OnTrac a negative 10 score! They are horrible. The tracking is never updated and they are ALWAYS late with their delivery. One time they delivered at our home at midnight! I am awaiting a package that was supposed to be delivered 5 days ago. Their site states "Will redeliver on the next business day". It has said that for 3 days in a row. If I know ahead of time that a business uses OnTrac for delivery I will NOT use them. They are soooooooo bad!

I recently purchased some fragrances from fragrance net they used on track as the carrier they are the worst the customer service is horrible when I tried to get information about I got over 65 text message is from them with no results. They lost control of the package I had contact the vendor and they issue another order and the same issue occurred again could not get any information on the whereabouts of the package they don't have a phone number for you to speak w a live person just text messages they don't deliver the packages when they do often it's the wrong address. I once ordered a package to be delivered in NY and was delivered to Ohio they suck period if know that a vendor uses them I will not patronize them that's how unreliable they are

On Saturday, July 29,2002, sometime in the afternoon between 3:00 and 5:30, an OnTrac driver delivered a package by leaving it on the lawn inside the gate. The gate has a walk through section so anyone could have taken the package. If the driver did not have the gate code they could have used the call box to asked. No call was received so no attempt was made. We get OnTrac packages all the time, so it should have been delivered to our home.

Unreliable... has now delayed my delivery by 4 days when my package was in the same city I live in since 9am this morning. Ridiculous. If you have the option to use different shipping, use anybody else.

Ontrac is the worst carrier in the entire universe, first they dont even contact me to inform me that theyre near my home or outside of my home. They wont answer their emails, ive sent multiple. I cant even get through to anyone because their line is busy. Their communication sucks, their service sucks, and they are just some sorry excuse of a company. I prefer fedex, ups, or anything else than whatever this is. I just want my package, can someone pls send me my package!

Absolutely the most unprofessional delivery service in the country. According to their tracking system my package was to be here today and required a signature. I waited all day, called in and was told it would be another two days... really!... no email, phone call or email notifying me even though I signed up for their hokey notification system... a joke of a company

My package is no doubt lost, but I cannot get a human to confirm. OnTrac (OnCrap) does not answer their phone and replies to my e-mail inquiries with canned replies. I recall another crappy experience with these clowns, but wrote it off as a 'one-off' experience. I was wrong. Please, OnCrap, do us all a favor and go out of business, quickly (it's inevitable)...

Looks like my packages are being stolen by their delivery guys. This month alone, I am missing 2 packages being delivered by On Trac. Impossible to contact customer service by phone, no replies from emails, nothing happens when you report the packages undelivered via their website or via their online tracking form.

I'm expecting a package yesterday 11/12/2019 coming to San Jose ca. When I check the tracking number to their website at around 10 pm it says will redeliver the next business day. Today 11/13/2019 when I check it's in Visalia California. What a stupid Moron.