OnTrac

They say one thing and do another, lost my package, and then a week later said it was delivered, no one where I work saw anyone from ontrac the day they said they delivered it, I called and they said they would charge it to lost so I could call the vendor for a refund, but no, they left it as delivered and the vendor said no refund till they get the package back, ok, I don't have the package, I have things delivered to my work place to avoid these kind of things, but with ontrac I guess you take your chances, never again, I will not buy anything without the option shipping methods.

They never respond to sellers requests and they take over 2 weeks to fail to deliver your package and send it back. They're absolutely a horrible company and should be ended.

If you use Ontrac for your overnight delivery service, be aware that Becky will threaten to close your account if you do not pay your bill. I sent a response on 11/29/2021 advising that the bill was forwarded to finance for payment.
Ontrac rep. Beck threatened two weeks later with this email despite the fact that I sent a response on 11/29/2021 advising that the bill was forwarded to finance for payment.

Response email from Becky at Ontrac: 12/06/2021

"Due to the delinquency in payment, this account will be closed by end of week if payment is not received.
Please be advised that this account could be closed until the account is up to date/current.
Thank you,
AR Clerk
Becky J Ehlre"

I requested the account be closed. We do not need to be doing business with companies like this. We will use a service that desires customers and provides the services that they advertise. Wondering if this isn't an unhappy employee that is choosing to damage their companies reputation by losing customers with this type of treatment. If so, it is working so Ontrac be advised.

Terrible drivers and customer service. My package was marked as delivered yet I never received it. Ever since OnTrac received the package, they did not update it until today stating that it was delivered days ago. For 4 days it was listed as being on the same local truck (presumably lost). I contacted customer service and did not hear back. I sent them a text because that is the only other option to reach them. The wait times to hear back are hours and if you don't respond back within 1 minute it closes the chat and you have to wait all over again. I finally got ahold of them for the 2nd time and they said there was an issue with reaching my address (there are no barriers to entering my street and reminder that this was marked as delivered). I'm assuming the delivery driver just took the items for themselves. I don't think I can buy from any company that uses OnTrac for shipping due to how useless their customer service is and how bad their drivers are. There is no proof of delivery so you are stuck with having to reach out to the seller and hoping they will give you a refund.

WORST DELIVERY SERVICE- stay away
The worst there are 6 signs in my lobby that say do not leave packages here they are in gigantic letters
All the other delivery services know not to leave it there they can read

Our packages continually got stolen in the unattended lobby it's 325 units & visitors & solicitors

My package was stolen I called OnTrac I asked to speak to a supervisor they told me they spoke to the driver and the driver said he left it in the right place in the lobby I told him that they should have the supervisor go to my lobby and look for himself and then he would know that he should've left it at my door not in the lobby they said the case is closed and if I want my money back I need to go to the company that shipped the item they really had no care whatsoever now I'm wondering was it actually even delivered?

I received an email on 07/03/2023 at 1:45pm stating that my package was dropped off on 07/01/2023 at 9:47pm at the front door of a business. Guess What package is no where to be found and I had my office pull the camera and they NEVER came to the office. Either you need to follow AMAZON and take PICTURES of drop off packages or get a better GPS system this is crazy second time this happened with this company

They say they deliver packages and my camera says nobody came to the house. They lied and gave coordinates to my house. Was unable to get $150 refund. Never buy from a company that use OnTrac.

According to ontract my package was SUPPOSED TO be delivered on 3/4! IT WAS NOT! THERE HAS BEEN NO UPDATE ON WHEN MY PACKAGE WILL BE DELIVERED! ACCORDING TO THEIR TRACKING SYSTEM ALL IT SAYS IS OUT FOR DELIVERY! DID NOT RECEIVE PACKAGE ON 3/6 AND IT STILL SAYS OUT FOR DELIVERY ON 3/4! AND STILL SAYS THAT TODAY 3/7! THERE IS NO WAY TO EVEN CONTACT THEM TO ACTUALLY FIND OUT WHEN IT WILL BE DELIVERED! I BOUGHT THE ITEM ON WALMART WEBSITE BUT THE SELLER IS THE ONE WHO USED ONTRAC FOR THE SHIPPER! I WILL LET WALMART KNOW EXACTLY THAT ONTRAC IS A PISS POOR SHIPPER TO USE! THEIR RATINGS FOR A SHIPPER IS THE POOREST SHIPPER I HAVE EVER SEEN! ACCORDING TO THEIR TRACKING SYSTEM MY PACKAGE IS SITTING IN EVERETT, WASHINGTON WHICH IS THE CITY THAT I LIVE IN, THEIR WAREHOUSE IS LESS THAN 7 MILES AWAY FROM MY HOME! WHAT A BUNCH OF BULL $#*! AND NOT RELIABLE!

I get better service from postman!
Ontrac is very unreliable, driver's get lost, service is terrible, if you can get a delivery when scheduled?
To many delays?

Apparently, Honey Baked Ham Company of California utilizes OnTrac to deliver their packages. According to OnTrac's tracking system, my package was supposedly out for delivery on November 21st and was supposed to be delivered by the end of the day on November 21st. As of 8:00 PM on November 23rd, my package has NOT been delivered. OnTrac ABSOLUTELY FAILED to deliver my package from the HoneyBaked Ham Company of California! OnTrac delivery/tracking estimates are wildly inaccurate and incorrect. Absolutely UNACCEPTABLE! OnTrac must go out of business

THEY STOLE MY PACKAGE
AND TOLD ME TO CONTACT THE MERCHAT FOR A REFUND.
DID NOT EVEN GIVE HOPE OR OPTIONS FOR AN INVESTIGATION TO TRACK AND LOCATE PACKAGE. THIRD TIME SAME CARRIER. THEY LOVE TO STEAL FROM ZARA

Like many others I am an Amazon Prime member sick of playing the shipping lottery.
It goes like this, Amazon ships a package with 2-day delivery.
If they use USPS I get the package in 1-2 days
If they use UPS I get the package in 2-3 days
If they use ONTRAC I get the package in 1-3 weeks if I'm lucky.
Never ever ever use this awful shipping service, I really wish Amazon would stop.

NO STARS FOR ME, THEY MAKE YOU PUT ONE BECAUSE THAT'S ALL THEY KNOW THEY WILL GET. THIS COMPANY IS A JOKE, THEY LIE TO GET YOU OFF THE PHONE ABOUT YOUR DELAYED PACKAGE. IVE CALLED FOR DAYS AND KEPT BEING TOLD BY THE EOD AND BY EOD I GET A DELAYED MESSAGE. I DON'T UNDERSTAND HOW THE PACKAGE IS IN TRANSIT EVERYDAY TO O BE DELAYED AT THE EOD. I WILL NEVER USE ANYBODY WHO USES THIS RAGGEDY $#*! COMPANY. ITS A JOKE I CANT BELIEVE THEY ARE STILL IN BUSINESS BY THE REVIEWS. I KNOW THE ONE STAR IS REALLY A 0 STAR BECAUSE THIS PLACE IS HORRIBLE. NOBODY THAT WORKS THERE KNOWS ANYTHING ABOUT A PACKAGE. JANKY JANKY JANKY BUSINESS. I HATE THIS COMPANY EXISTENCE.

Soooooo I ordered something from Best Buy ghat was "supposed" to be a Christmas gift. I was promised it would be delivered by 12/24. I got an update saying it would be delivered on 12/26. THEN I got ANOTHER update saying 12/27. Well here it is, almost 11:00 pm, 12/27, no package. WTF is going on? I am definitely going to complain to Best Buy about using this service. Christmas is gone and still NOTHING!

I had a package that was to be delivered by ontrac, and again my package was marked as delivered and nothing was there, 2nd time in 2 weeks this company has stolen my package

I ordered from Wal-Mart and these idiots got the delivery, It was suppose to be here a day before my Daughters Birthday but it was delayed and there site said it would be delivered ON her Bday, but yet again DELAYED, now they said do to "Unforeseen circumstances" her package "Should" be there today by 9pm!
We'll see, I'm also tryin to let Wal-Mart know so they don't use these unreliable company again!

Twice this week I ordered something from Amazon.com. Twice the ONTRAC tracking said they delivered the items, when in fact they did not deliver. This is not the first time we have had problems with ONTRAC. They are not reliable and I do not want any deliveries attempted by ONTRAC, again. DO NOT TRUST ONTRAC WITH YOUR DELIVERIES.

They left my package in the middle of the road no where close to my house didn't even try to put it near the mail box. Someone else had to bring it to me.

2 out of 2 packages using this service in the past 15 days have been lost and delayed.
Totally ruined daughters Christmas

Recently moved to Nevada, never dealt or heard of this company. Made a recent Walmart purchase, a PacMan Arcade1 unit. Two day delivery, so far so good, until Walmart used OnTrac. On 9/22, I get a text that it was delivered at 11:51 am. Problem, is that I had work done by contractors in garage, and cameras, including Ring doorbell. Noone arrived to deliver. Upon contacting Walmart, I was told to wait until 48 hrs. After 2 days, Walmart did not want to reveal who the vendor to deliver was, finally, Walmart wanted to have me contact my bank to dispute the charge, told me that OnTrac was the delivery company, and they CLAIMED that OnTrac stands by the delivery, and item was delivered in front of the door. Walmart left a very bad taste in my mouth, that they were not willing to do anything. After calling my bank, to dispute, and sending DM in Twitter, explaining, and sending them proof from the Ring history, that noone from OnTrac, was even at residence, they mysteriously, refund my purchase. Still without my item, it's out of stock, and no longer on sale. Would I order again from Walmart? No, not when they use OnTrac.

Package never delivered. No one should ever use this company. I have no problem receiving packages from USPS, UPS, FedEx, costco and amzon almost everyday.

I have never had so many terrible experiences with a delivery company. These people DO NOT CARE ABOUT ANYTHING. My first order was a BRIDEMAIDS DRESS AND SHOES. They left it by the front door IN THE RAIN at 9pm... I was not happy. But the dress was fine so whatever. That is until I again had three packages that should have been delivered TWO DAYS AGO. But for whatever reason. They WILL NOT LEAVE THEM. Blaming "security concerns". WHAT!?!?! You left my dress in the rain. But these are too precious? I have spoken to THREE DIFFERENT AGENTS... I just keep getting told its not their problem or to wait. Now my items are supposedly unable to be delivered for TWO MORE DAYS... I have to fly out before then. Sooooo I guess I just will only have half an outfit for this wedding... If there was a way I could know it was going to be them delivering. I would literally cancel my order... WORST COMPANY EVER... WORST CUSTOMER SERVICE EVER... TERRIBLE TERRIBLE TERRIBLE. AVOID AT ALL COSTS

Very poor and very very very slow delivery. Awful company. They won't even answer your emails, sat on the phone for over a hour on hold. Never use them.