OpenTable

I hate this website. It's such a waste of time. They always block reservations from 6pm to 8pm, only to find out the restaurant isn't even booked up. Often, there are plenty of tables open but I guess restaurants want to leave the busiest times open for walk ins. I get that restaurants don't want to have to reserve tables for people who won't show up, but why does me calling you vs. submitting an online request make me more of a reliable customer? I don't get it.

Tired to make a reservation for 9 people at a local restaurant. The Open Table site said there was no availability for my request w/in 2.5 hrs of my requested time. I called the venue directly and they said no problem and made the reservation for me. I reached out to Open Table twice to help me resolve the problem and was told basically "so sad, too bad". I feel when there is an exception they should accommodate or at least reach out to the restaurant and have the issue cleared so that points can be earned.

I can't comment on free meals, coupons and that sort of stuff. But their reservations page is a mess. Took me 4 tries to get a table for 4 at a certain time, on a certain day. The reservation page consists of several buttons that look identical but perform different tasks. Number of individuals either doesn't work or needs a secret process to get what you want out of it. I just repeatedly selected 4 until it finally confirmed for party of 4 instead of 2. Of course, the only way to know its wrong is to make a reservation, then modify it. 4 times to finally get what I asked for.

For a reservations site, OpenTable is a pain to use.

Visited this restaurant with my family - a group of nine. The setting was more cafe than restaurant. The garlic bread was like warm doe. The pate starter was obviously cheap with toast that was really warm bread. The main course - my husband asked for a well done steak it was served with blood dripping when cut. My father in law and I chose lamb. It was served on a ridiculously small plate with mine consisting of cauliflower and three odd tasting road potatoes ( I think that is what they were). All piled on top of each other with the lamb on the top ( due to the tiny plate) My father in law had brocoli and two roast potatoes piled up. Two meals I had to ask for twice and then were eventually served when everyone had just about finished their main course. The supposed chicken burgers were more like chicken dinosaurs from iceland but costing considerably more. The desserts were tasteless and overpriced. Would certainly not recommend this restaurant unless you want to through money away.

Over the last two years, I've slowly been accumulating Open Table rewards points. Finally, I hit 2,000 points, and was looking forward to redeeming that $20 reward at a slightly more expensive restaurant than we usually go to. I went on the site and requested the $20 reward, but then found out that I can only use the reward at certain specific restaurants, which of course did not include the one I wanted to go to. To say I was pissed off is a big understatement. Open Table is a fraud. I will use those points at one of the restaurants to get some drinks, but then that that is it! I will never use Open Table again!

I made a reservation and then had to amend the reservation. Thinking (logically) that their algorithm would stay on the same date. Making a reservation a month out. Well it didn't. It changed the reservation for a week later and there was NO notice that it's a different date. Couldn't get into the restaurant (Olive B's Big Sky, MT) for the special occasion because they are booked up. So frustrating and NOT the first time Open Table as SCREWED up a reservation for me. I contacted the manager at the restaurant who also stated the OpenTable has cancelled reservations that they had confirmed. She suggested contacting OpenTable. There is NO way to send a message regarding this issue to OpenTable. What gives? I'll call restaurants directly. No need for a useless, ineffective middleman.

My husband and I went out for date night scheduled reservations on Open table. We double checked to make sure it was the correct location but it booked us for the wrong city. We went to the restaurant they told us it happens all the time. The restaurant was great and they worked us in but when my husband went back on his Open table account it had banned him cause it said we didn't make our reservation. Use another app. Open table sucks.