OpenTable

My wife and I just ate at Bob's Steak and Chop House in Plano, TX to celebrate our 42nd wedding anniversary. It was probably the worst/most expensive meal that my wife and I ever had. The "Prime Ribeye" steak, that I was served, was the "driest" medium rare steak that I ever had, the creamed corn we were served tasted like it was made with too much flour and it had a sweet, vanilla-like flavor (compared to Lawry's creamed corn, which is delicious), the dessert we had (free gratis) was a sample taste of double chocolate cake, cheesecake and spice cake, all of which were either too dry and/or quite bland tasting.

Dear Open Table, as you do not have a complaint service, I will write to you on this:

THE WORST BOOKING SERVICE I HAVE EVER HAD.

I cannot believe that despite receiving TWO email confirmations of my booking for valentines day at Kateh restaurant - confirmation number: *******. One on the 6th of Feb and the other on the 13th with...

"Just a reminder, you've got a reservation coming up! Your table for 2 at Kateh will be ready for you on Tuesday, February 14,2012 at 7:15 PM. Confirmation Number: ******* Be sure to check in with the maitre d' when you arrive. "

We turned up at the restaurant only to find that you had only called a few hours earlier (on valentines day!) to make the booking!

Naturally the manager of the restaurant was extremely apologetic (despite it not being his fault!)... he managed to find space for us... for an hour, forcing us to rush our meal so we could vacate in time for the next booking at 8.30. The food was amazing (despite us having to rush it). I will definitely be visiting the restaurant again, but wont be booking it on open table!

I used to love Open Table - easy, convenient, didn't have to deal with snotty hostesses. But ever since they were purchased by Priceline, and have redone the website, it's impossible. I made a reservation for Valentine's Day in December and had to read the newspaper in January to find out that the restaurant had closed. Did Open Table notify me? NO... and I couldn't even cancel the reservation in Open Table. Thankfully, I had enough time to find another restaurant and I made the reservation the old fashioned way - with the telephone. The latest problem is using credit cards to secure the reservation. Many restaurants require a credit card to secure the reservation. But for some reason, the reservations aren't completed when the credit card is involved - I get all sorts of error messages. I'm guessing it's some sort of software problem but I wouldn't even know how to fix it. The new web site is difficult to use. What used to be an easy to use site that was easy on the eyes is now just a mess. I'm about to become an ex Open Table user - and I'm a VIP!