Made a reservation for Macy's Walnut Room. Tried to cancel and their website would not let me cancel. No phone number or customer service email available, had to dispute charge on my credit card. Open Table must not understand what is going on in the world as it relates to Covid.
This is the second time they've "expired" my points, apparently because it was 2 weeks past 1 year since I last booked anything there. 2,600 points, or $26 toward a meal. And where you originally received credit for booking automatically, they've changed the app so that you have to check a box to receive your points. This will be the last time I'll book through Opentable.
Hasta la vista, baby.
Open Table is sooooo convenient! It helps us make our restaurant selecting and reservations much simpler, and it has a huge list of great restaurants in our area, as compared to other sites that only have a few on their list. Plus, online reservations are so much quicker and easier than calling a loud restaurant where you can barely hear the person, or being put on hold forever!
Line & Lure in the ilaini casino has the worst customer service, 30 minutes to get drinks never mind that the waitress was asked 3 times and finally the manager and even he got it wrong. Salads sat on the kitchen shelf (yes we were watching) for over 20 minutes.
I'm beginng to have serious reservations about OpenTable. They apparently suspended my account, because I have too many "no shows", according to them. To my knowledge I have never had a "no show", much less four! Still, they keep sending me advertisement emails.
I tried several times to write them with the following text, but they make it supremely difficult so to do.
"Why do you keep sending me these emails? Especially since you won't answer my emailed disputes as to why I've been suspended. I request particulars, because, to my knowledge, I have NEVER walked a reservation."
Maybe somebody at OpenTable will contact me, now that I've gone public, lol.
John Wofford
I booked dinner for two to celebrate my girlfriends Birthday, using OpenTable.
Had it confirmed, turned up at the restaurant, to find the restaurant didn't even open on the night we booked.
OT responded to my email, by cancelling my booking. Don't risk a terrible night, book direct with restaurants.
We made a reservation this afternoon on OpenTable and was confirmed at 16:10. We left home about 17:55 to make sure we can arrive before our reservation time 18:30. On our way to the restaurant, at 18:03, we received a call from Baton Rouge telling us that there is no place for us, the reservation is not valid.
From 16:10 to 18:03, almost 2 hours, if there is no place, why nobody inform us so we can have time to look for another restaurant. Very disappointed. Will stay away from OpenTable and Baton Rouge.
I tried to use my OpenTable dining rewards in a restaurant and both of the rewards cards were declined! After contacting OpenTable customer service several times, I received no answer. I lost my points! Being a concierge of the Ritz-Carlton on Maui, one of the top tourist destinations in the world, I am hoping that someone has a better idea of a reservation system online. Customer service at OpenTable sucks, and they charged the restaurants in arm and a leg in order to use their system! They came up with this bogus idea that I would have a concierge account, to make it easier for me to make reservations. However, they do not answer any of my emails or any of my grievances... And believe me, there are many. I have never seen a site so fallible in my entire life.
The site sucks. They steal from you literally. Those points are a lie. They conveniently don't award them or wait until too much time has elapsed to then say you are past the 14 days required to make an inquiry. They don't respond and have awful customer service. Avoid them. There are new entrants like urban spoon and seatme now available.
First, I've used Open Table a few times to find restaurants and book reservations without any issues.
My problem with OT stems from the fact that once I had a particularly terrible experience at one those restaurants and left a review on OT it was buried! It's no where to be seen and I'm sure my 1 star rating for it wasn't used in any calculation for it's current 4.5+ stars rating.
So, in short, they're in bed with the restaurants they serve. The rating are artificially inflated and can't be trusted and they actively censor bad reviews for the restaurants.
Sad.
Overview
OpenTable has a rating of 1.3 stars from 314 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenTable most frequently mention customer service, gift card and phone number. OpenTable ranks 60th among Restaurant Reviews sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members