This is another way for someone to cash in. Not useful at all. Why does the platform exists if you can track your conversations, money transactions (which there's always a fee for them), among others, with other sources. No one from the courts are monitoring this, and they sell you they will. They don't interfere with anything which was one of the selling points.
I contacted this dog and pony show to ask if they provided payment plans or could offer relief for those of us that can't afford the service. Yes, it's only $100 per year, but for some of us that struggle to make ends meet, that payment is difficult if not impossible. This person named "Mitch" said they could offer me a payment plan for two months at 49.50. How does that help someone who struggles? I think they should look hard at their business practice and offer options so people who have a tight budget can use the service.
Hi Joe - Thanks for reaching out. We understand that not every parent will have the financial means to purchase the annual subscription. As such, we offer a scholarship program to provide discounted or free subscriptions to parents who qualify. You can find our scholarship application plus instructions for how to qualify and apply here: https://www.ourfamilywizard.com/plans-and-pricing/scholarships
Court ordered app but when trying to set up payments they had my information wrong 3 times. Then I had to pay for their mistakes. Cant view times on calendar unless you go to browser. Rip off! Horrible customer service! App not worth a penny.
£79 for what can be done via text or email - the only people this helps are the owners - should not be recommended by the court unless its free - hope they go out of business.
My husband refused to use this app after I made the purchase. As it was past the 30 day money back guarantee period Family Wizard won't give me any money back. As it was a Canadian purchase I am now out $165 CAD. So far the app works just like my ex husband. Full of promises with no follow through and a lot of disappointment. If you're going to sign up for a parenting app - don't use this one and make sure you sign up before your ex spouse does to ensure you actually get your monies worth.
Hi, Darien - Thanks for your comments. Even if your co-parent is not using OFW, your account can be an excellent organizational tool for your co-parenting information. You can use your account to maintain parenting time calendars, document pick-ups/drop-offs with GPS-verified location check-ins, record your co-parenting expenses, organize your children's important data like medical or school information, store files securely, and more. Our team would be happy to walk you through how to use any aspect of your account, so please don't hesitate to reach out for help! They can be reached seven days a week by email at info@ourfamilywizard.com or by phone at (866) 755-9991.
This app due to a court order enforces victims of abusive relationships to have to continue in the abusive relationship. The abuser is allowed to say whatever he wants and the victim has to read it due to a court order. The app does have a "tone" meter which is bars that turn red when the sender writes something mean, but it still allows the message to go thru. In my experience this app is not acceptable for co parenting if the couple was in an abusive relationship to begin with.
Hi, Kristen - Thanks for your comments! We aim to offer a secure platform for your co-parenting communication and ensure you always have a full record of all communication that cannot be manipulated or deleted. If you have concerns about your co-parent's communications to you, please refer to your attorney or other family law professionals who work with you. On OFW, you always have the option to grant access to your professionals to oversee your account from within the section called My Account. If you'd like assistance in granting access to your professional or have other technical questions about the platform, our support team will be happy to help! They can be reached seven days a week by email at info@ourfamilywizard.com or by phone at (866) 755-9991.
This does not give you the option to report verbally abusive messages to the court. I think this app is probably great for parents on speaking terms, but when one is cruel, it's basically useless. It's been a few years now, and I'm still being harassed and treated like garbage, and this site is helping him do it. This is supposed to be for correspondence about the children only, and OurFamilyWizard needs to take steps to ensure it's being used properly and responsibly.
Hi, Missy - Thanks for your comments. We allow parents to add their legal and mental health professionals to oversee their communications directly through OFW. It’s free to grant your professionals access to view your account, and you can do so from the website in the My Account section under User Management. Also, you can always download and print your messages and other entries from your account to share with your professionals as needed. Both of these options provide a way for you to share any communications you’re receiving with your professionals so that they may help you to address your concerns. If you ever have any technical questions about OFW, our customer support team is available seven days a week by email at info@ourfamilywizard.com or by phone at (866) 755-9991.
Not user friendly. Has created even more problems with my X-wife.
This application is the poorest excuse of an application, and by far the most expensive one i have purchased. I completely feel ripped of. The true value of this app is at most worth $10.
Try it you will find out yourself. It is far from user friendly. Constantly on phone with support team. YOU DONT GET WHAT YOU PAY FOR! Not even close. This fee is almost as bad as a lawyer fee. Wait a lawyer probably paid some kid to design it.
Hi Darin - Thanks for your review. I’m sorry to hear that you have had trouble using the application and don’t feel that you got your money’s worth. We do offer a 30-day money back guarantee in case you wish to discontinue using the app. However, we strive to provide the best customer support to help you get the most out of the application. Our team is available seven days a week to provide personalized support by phone and email. We also offer extensive Tips & Tricks tutorials section where you can find step-by-step instructions for how to use tools throughout both the web and mobile versions of our app. You can find those pages on our website here: https://www.ourfamilywizard.com/knowledge-center/tips-tricks
Tried this app, was a nuisance. Using texting and email was far easier and could do off my hands free. This app forced me to pull over continually log in, select the messaging program and message. Further the messaging interface is inferior to apple texting or android. You can not take pics out of the app and it is confusing the way the threads are set up.
Big pass unless you want to further complicate your life.
My ex husband and I were ordered by the court to pay to be on Family Wizard! He paid to get on this, then refused to use it for a month. If you dont have to get this avoid it at all costs! Customer service sucks big time and only care about your money.
Hi Victoria, thanks for your comment. Our goal to provide the best possible tools for shared parenting communication. We offer scholarship accounts to low-income parents, and we offer a discount for military families. We strive to provide the best customer service and help you to get the most out of the OFW toolset. Our team is always glad to walk you through any technical questions you might have, and we also offer a section of FAQs that explain how different tools work on the website and mobile apps. You’ll find that link here: https://www.ourfamilywizard.com/help
Overview
OurFamilyWizard has a rating of 1.5 stars from 102 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OurFamilyWizard most frequently mention customer service, court order and high conflict. OurFamilyWizard ranks 24th among Divorce sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hi, Rafa - Unlike email or other free alternatives, OurFamilyWizard saves your information indefinitely so you don't ever have to worry about losing it if your phone breaks or if your account is dormant. It also goes beyond just offering messaging capabilities to also provide you with shared parenting time calendars, GPS-verified check-ins, secure file sharing, and much more. Also, you can always grant your family law or mental health professionals access to oversee your account and work with you directly via our platform. You can grant access to any professionals you work with from within your account in the My Account section, under User Management. If you would like assistance granting access to your professionals or have any other questions about OurFamilyWizard, please reach out to our dedicated support team. They can be reached seven days a week by email at info@ourfamilywizard.com or by phone at (866) 755-9991.