Overview
Ovago has a rating of 3.2 stars from 217 reviews, indicating that most customers are generally satisfied with their purchases. Ovago ranks 20th among Travel Agency sites.
I've booked with Ovago a few times now, and honestly, I keep coming back because they just make everything so easy. The booking process is always quick, and I've found some really good deals on both flights and hotels. Their customer service is also really solid, super helpful whenever I have questions or need assistance. Every trip I've planned with them has been stress-free, so I'll definitely keep using them for my future travels!
I had a typo in my name and spoke with Rowan. He was very professional and quickly resolved my issue. I had to wait 24 hours for the new tickets, but that's completely acceptable since they had to contact the airline. Lena Müller from Köln.
I booked my flight back in October. Three days ago I contacted Ovago to change my upcoming flight. Although the change was done in accordance with the airline rules, the team was quick to react and provided me the new itinerary I aimed to travel on.
Dear Olga,
Thank you for your amazing feedback! We're glad that the voluntary exchange was processed successfully. If you need further support, just let us know. We'd be happy to assist. It was a pleasure serving you!
Faithfully yours,
Ovago
I had to book a last-minute flight due to an unexpected change in plans, and I was honestly a bit stressed about it. I needed a ticket for a flight to Paris, and despite the short notice, the team was incredibly helpful. I received the confirmation really quickly, which was a huge relief.
Dear Emily,
Thank you booking with us! We're glad that we're able to set up your trip to Paris. We hope the entire stay will be absolutely wonderful. If you have any questions, please let us know. We're more than happy to assist. It was a pleasure serving you!
Faithfully yours,
Ovago
Over satisfactory experience however little disappointed with the details shown on final review page was showing incorrect DOB even after providing correct details. It seems a bug with your interface. Rest everything was good.
Dear Yash,
Thank you for sharing your online booking experience with us. Your feedback gives us the opportunity to further review the site's interface. We're delighted to hear that the rest of your experience was positive. If you have any questions or concerns, please feel free to let us know.
Faithfully yours,
Ovago
The airline made a change to one of the flights in my booking. Ovago immediately contacted me with the news and as we spoke, they provided a new flight option. I accepted it and the updated itinerary was sent to me via email. I waited to complete my trip before posting this review, but I've learned they are trustworthy.
Dear Katalin,
Thank you for this amazing review! We're delighted to hear that we've earned your trust and that you didn’t encounter any trouble despite the involuntary schedule change. Please know that we're here for you whenever you need us. It was a pleasure serving you, and we look forward to serving you again!
Yours faithfully,
Ovago
Booked with British Airways through Ovago. Saved money on the price of the ticket, however Ovago wanted an absurdly high price to select a seat on the plane. Had I done so, the savings from booking directly with the airline company would have been lost. The friend who encouraged me to use Ovago through Sky Planner is a frequent traveler and content with the company, although no flight seat for her either.
Dear Mary S,
Thank you for sharing your experience with us and we're delighted to hear that you're able to secure great flight deals! Be certain that your feedback regarding the pre assigned seats will be reviewed. If you have any questions or require additional support, please know that we're here for you 24/7. We look forward to serving you again!
Faithfully yours,
Ovago
Ovago travel agent called us regarding our meal preference during flights, travel insurance, and wheelchair assistance. Agent gladly helped us on above services.
I booked a flight from Los Angeles and had no issues at the airport. Agent helped me with the seat assignment. I also liked that they answered within seconds. Kudos to Ovago.
Easy to book. I called to check a few details about my flight and the support team was very helpful.
Dear Gabriela,
Thank you for sharing your thoughts with us. Should you require further assistance, please feel free to reach out to us at anytime. It was a pleasure serving you!
Faithfully yours,
Ovago
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lena,
Thank you for sharing your feedback! We're glad that Rowan was able to assist you with the name correction and resolved the issue. Should you need further support, please reach out to us. We'd be happy to help! It was a pleasure serving you!
Faithfully yours,
Ovago