Ovago

Very secure company, they helped me a lot, Agent Melinda thank you for your help, really appreciate that.

This company is absolutely horrible. I was supposed to fly from Lima to Canada, and i had something come up where i needed to make a change to the return flight. I tried calling the airlines, and they said I must deal with Ovago to make any changes.
I then called Ovago and the recording on their customer service line said i have to use Live chat and i will get an immediate respsonse.
I then spent 8 hours on Live Chat, where i was told very often that someone 'would be calling me shortly'. After 8 hours it had reached the time for my flight, and still no call or reply, and I went to bed. I woke up the next morning to see I received a message saying that they can help with my flight change, but it will cost $300 plus a $300 'No Show' fee.
I was prepared to pay for the change, but not the 'no show' fee, so I sneakily called their 'New reservations' line (where of course they will accept calls), and had them change me to the 'changes department'. I asked about the 'no show' fee, and they agreed that they taken 12 hours to reply, and that makes sesne why i was a 'no show'. She agreed on their error, but she said it would take at least 24 hours for them to reply about whether Ovago would take responsibility. Meanwhile the new flight i want to take is in 18 hours, and she said if i want the change, i need to pay the $300 no show fee, and as soon as i do that, then Ovago will not refund me, i would need to wait at least 24 hours for their reply.
So, i'm stuck, if i wanted my flight, i need to pay the $300 no show fee. I just decided to book a whole new flight.
Just remember, if you use Ovago, you basically have absolutely horrible support.

See I don't tend to bash anyone, but never buy a plane ticket from OVAGO when it comes to you wanting a refund from your ticket because you weren't able to use it they will refuse to give it back to you I spent over $1300 for a ticket with them had some unfortunate circumstances happen to where I could not catch my flight then they did the same thing not only to me but multiple others where I was lied to that they were supposedly working on my case put me on hold for over 3 hours told me they were going to call me back no I had to call them back and they never came up with that solution to either even though I was told it was a complimentary reschedule with no fees then when I call to reschedule they all of a sudden want to charge $970 then they wanted to charge $760 then they were going to refund my money but only $260 of it and NOT the whole $1300 for what to steal from the customer nah bruh it's effected not only the date of my wedding but on top of that now they refuse to give me my money I spent over a month putting together nah I'm getting that money back 1 way or another my advice to you guys NEVER go through OVAGO!

In June of 2020, we booked 2 tickets for United Airlines thru OVAGO (for a trip Newark to Australia for $980 EA, $1860 total). Due to Covid19, Australia closed its borders to all except Australian citizens and permanent residents, so we were unable to compete our trip. As the result we were issued a credit good till the end of 2022.

Unfortunately, as per United, we can only access this credit thru OVAGO as they were the agent that sold us the tickets. On Sept 2, we called OVAGO to rebook our flights using this credit. We were told they had to get the credit approved by United which would take 3-4 days and they would call us back. We called back after a week and were told they were still waiting for approval and they would call us as soon as approved. A week later, still no tickets, 2 weeks later still no tickets and no call back. In fact OVAGO never returned one call when they promised. Over this time period, we were given conflicting information, got transfered to lines unanswered, were cut off etc... you get the idea. We called them repeated for the next 3 weeks... all during this time the ticket prices for our flights were going up and since we didn't have a confirmed booking we didn't have fares locked in.

At the beginning of this process OVAGO quoted a price for tickets was $1061 plus our credit which after 3 weeks of delays was still not approved. Because ticket prices were rising almost daily, we gave up on OVAGO and purchased new tickets directly for approximately $2400 ea. In summary, OVAGO's poor service cost us over $2000, plus they still have our credit which seems impossible to use.

I would give them zero stars if I could. Avoid disappointment and avoid this company!

We are still in the middle of trying to sort out, with OVAGO, a flight that has become refundable with no luck so far. Our experience began in January 2020 when we booked two tickets round trip from Orlando to Paris for July 2020. Not surprisingly, we were unable to use the tickets and were told by AirCanada that we were eligible for a voucher. We spent several weeks trying to work with the OVAGO staffer who was assigned to us at that time, Sherry, to get this sorted out. After several unsuccessful attempts Sherry finally told us that she had identified that we were eligible but that we would have to pay an extra several hundred dollar fee to OVAGO. Fine, we reluctantly did so in order to have peace of mind. Fast forward to this past May 2021 when we received an email from AirCanada saying that at this point we were now eligible for a refund of our full ticket value as long as it was requested by July 12th. We of course, needed to go through OVAGO to initiate the refund. Here we are, January 2022, and we still do not have our refund and are being told by AirCanada, when we call to check since communication with OVAGO is spotty and minimal, that there is no record of OVAGO requesting the refund. I have been assured repeatedly by OVAGO and Raul, who is now handling our tickets, that they have requested the refund through AirCanada and are waiting on their response. It's been over 6 months since we originally requested, we are being told by AirCanada that they don't see the request, and all we are getting from OVAGO is the same line about waiting for the airline along with a string of numbers they are saying is the confirmation number but which AirCanada has repeatedly told us is not a valid number. I would like to believe that there's just a breakdown in communication somewhere and that OVAGO has done what they say they have and that the refund is coming but at this point it feels as though we are being given the run around. Our experience start to present has been a nightmare, we just want our refund and to move on from this. Do yourself a favor and book your travel with someone else.

Deceptive terms of service, they will steal your money even if you pay extra to make your trip refundable.
I always try to book refundable flights just in case. I usually always try to make sure anything I buy is refundable. So same as usual, I paid extra to make my trip refundable.
I thought I could trust this, it was my first time booking a flight through "Google Flights".
So here's what happened: My partner was hit by a car in late October, originally assured that they would recover for a trip for my birthday in early January. They were basically knocked over by a car, so we expected they'd be recovered with plenty of time extra. As the flights coming up, it's becoming "reasonably foreseeable " (to use Ovagos language) that my partner might not walk again for months or may have further complications. My partners doctor told us not to travel out of the country because that involves walking, which Cole can't do. M.R.I. Confirms it's going to be six more weeks.
Ovago said we should have seen this coming though. That a minor injury with no hospitalization, broken bones, or sprains would turn out to be much more serious.
They've offered a partial refund as of today and it's just all been an exhausting demeaning process, they've asked for things like M.R.I. Results when I've already given two seperate Drs notes and a workers comp report that says they were expected to recover.
The first person who helped me named Sarah on the refunds team didn't know what any of the medical terminology meant, and dragged me along for two weeks always acting like if I provided one more thing they'd process my refund. She didn't know what an "MMI" was or even a "physician's associate". Second person I chatted with Dale, also made it seem as if I would get a refund for sure. Third person, Wagner, also said I would get my refund because I paid extra, even going as far to say that possibly my flight no-show fee could be waved due to the nature of the incident. Then the supervisor emails me to say all they can do is offer $350 as a "goodwill" gesture. Wow, how sympathetic of them.
It's been an absolute nightmare. I thought I could trust Google Flights but I'll use something like Hopper or just book straight through the airlines next time.
I wouldn't recommend this to anyone. I'm not even the type of person to write a review but their business model is intentionally sneaky and deceptive, so beware.
I saved all year for this trip, I'm a college student. My partner can't walk now, and I'm not going to be able to afford to go on this trip again for a whole year probably. We're very disappointed by this company. Tickets were really expensive as well.

I booked tickets through Ovago - only to be charged additional 120$ for seats - that's deceptive!