Overton's

Love this site! Great variety and very fair pricing. Huge Selection and very current items.
Free shipping too!

I have been trying to check on why an order will not ship, when I have confirmed by phone the items are in stock. Credit card was charged immediately. I have ordered from these folks for years, but do your self a favor and stick with Amazon.

*ordered item, wrong one delivered
*item returned, last time I heard from c/s
*6 weeks have now gone by - phone calls u are placed on hold & then disconnected
*e-mails are not responded to
*resolved or not, will never do business with them again

All this overtons care about is taking your money crappy service order 2 5 passengers sombreros in April 9th and here we are 5/20/22 n their best excuse sorry will get them to you as soon as possible
Ratin.-20 star
Go n purchase your towables somewhere else

I returned an item to Overton's according to the return instructions. The package arrived at their service center a month ago, as verified by USPS tracking. I have never received credit on my card and there is absolutely no human being within their company who can or will tell me what is going on. Their chat function doesn't work. Thirty minutes on hold waiting for customer service and all I am told is that someone will email me. That was two weeks ago and (guess what?!) that has never happened. I've messaged their Facebook Page. I've called repeatedly. It isn't a ton of money, but they should not be allowed to keep it just because they are inept. Overton's used to be a great company. I've bought from them for decades. But it appears that it is now part of some corporate conglomerate and they have screwed it up royally. Avoid!

Unacceptable! Shipping took weeks, never received some of my order. After 30 days finally canceled. Placed an order with "the-house.com" for the exact same items, shipped the next day and arrived in 3.

Ordered an item 3 weeks ago. They charged me $1,700 but have not communicated or shipped the item yet. I called their customer service twice and was summarily hung up on twice. I was being polite too. That's unbelievable! Emails have not been returned, etc. I'm sure they'll use the pathetic covid excuse. Bottom line, if you can't produce an item in short order, it should not be advertised on your website.

Bills for items listed available and ready to ship, then says items backordered with no delivery date. Totally unreliable, 113 one star vs. 3 five star reviews. Check into why.

I purchased two boat lights on line. One will not operate. There is no way to get an exchange or refund. I have been put on hold over one hour. They never pick up. Also, they will not respond to an email.
Absolutely terrible. Are they going out of business?

Worst Customer Service I've ever dealt with. Lied too twice about when and if all my items were shipped. Products came in 4 different packages, weeks apart. No packing slips and took almost a month to get everything when I was told everything was in stock. When I called customer service for help; On hold for almost 1 hr. Had to pay shipping on a return Item that was their fault. I'll never do business with them again

It is truly too bad you cannot give them no stars, that is what they deserve. Absolute debacle trying to buy three new seats for my boat. Have since cancelled the order since they are on a manufacturer back order. Now fighting to get my money back, next call is to American Express.

Their customer service department is not good, and communication between departments is horrible. Web page to update you on anything is non-existent.

I ordered a part from them 2 years ago and it went ok overall. I just ordered the same part again on 6/12/21 and they immediately took the money from my PayPal account.
It's now closing in on 3 weeks and they haven't even shipped yet!
I tried to call customer service but after over 15 minutes on hold I gave up and thought I go online to see if if I could reach someone.
On the website they had an option for live chat but after inputting all my information and hitting the connect icon it just tried to establish a link for 10 minutes until I got another message saying no one was available and it severed the link. Needless to say it will be my last order from overtones!

If you order online it will say to expect your order say in a week. Then you can pay more for faster delivery options. After you pay for the order you will get a message that your order may be delayed! I've made the mistake of making several orders, until I saw that is the standard for them. Nothing has come on time. Usually weeks later and one order took over a month. All orders said the items were in stock. If you try to talk to someone in customer service it will take several hours! No joke! I'm currently on the line waiting to talk and after 40 minutes the line hung up! This used to be a great company 10 years ago! So sad its now the worst!

Placed my order 6/4 delivery was between 6/10-6/14. It's now 6/20 and nothing. Tracking says check back soon! Package toured Indiana to Kentucky and back to Indiana for days. I emailed their "help" guy Marcus, days ago with no response. All tracking info stopped days ago. Only recourse is to have cc company reverse charges. Is fedx or usps to blame? I don't know? I bought from Overton it's up to them to see package is delivered in a timely manner.

Ordered Xmas presents from Overton's on 12/5. One would expect that there would be enough time for delivery before 12/25. No. Overton's did not even fill the order until 12/16. Never had any order info listed. No record of order when I contacted them. Them a day later they told me that the order was shipped and due 12/24. Nope. Not shipped that day. Actually delivered on 12/26. Worst company ever.

I placed an order nearly 2 months ago. After about 2 weeks of no updates, I emailed the company to find out where my item was since there were no updates in my account online. They said it was back ordered. Fast forward another 6 weeks, and then I get an email saying there will be an additional $32 shipping fee for hazardous materials. My receipt says free shipping. There was NOTHING in the product description about this additional charge. From a customer perspective, they should uphold the sale as is and are refusing to do so. I was told to approve the additional charge or get a refund. I had to wait 2 months for nothing. I would not have ordered the item if there was a $32 shipping charge. Even though I used to order from this company back before online shopping existed, I will not be placing any orders again.

Funny how if they think you are going to place an order they pick up the phone on first ring but when you call customer service for anything else you wait more than 15 minutes on the phone! They say you items will ship within 14 business days when almost everyone else ships your purchase with the first three days. Almost as bad as ordering from China. It may or may not show up in a month or two..

Only received 1/2 of what I ordered and paid for and shipping was slow to begin with. No response to email. I called and was promised Fedex overnight delivery. Six days later and that did not happen either. Called again and was told they could not overnight because they are "too busy in the summer. " Like that makes any sense. So by the time I get what I ordered it will be nearly a month.

I was lied to by several employees, each telling me my product is on the dock waiting to get loaded and should ship today this was at 3 days, 7 days and 10 days after I placed my order. My product still hasn't shipped and I'm sure they will simply give me the standard lie if I call again. The only reason I have not cancelled my order is I want to see just how bad they can $#*! this up. This is a pathetic company run by pathetic people who know nothing about customer service.

I paid $30 for overnight shipping on a Thursday. It is now the following Wednesday and my item still says it's hasn't shipped. I sat on the phone for 15 minutes only to be redirected to exactly where I started my phone call and waited another 10 minutes before hanging up. I've sent 2 emails with no response. Next step is to call the bank and stop payment.

I ordered an 18" mooring ball to handle 1/2" chain. After many, many unanswered calls to customer service and "chat" attempts that went unconnected, I opened a dispute with PayPal. As a result, I got a few idiotic, foolish emails apologizing about this and that, citing Covid, blah, blah, blah. 30 days into it I finally got confirmation that the order was cancelled.

Oh yeah, and there is this nonsense about contacting "Marcus" (purported executive at Overton's) if you're not happy, he's not happy. My, oh my, what a joke.

This company should be avoided at all cost. Despicable customer service, despicable lies regarding product receipt dates, and on and on.

If these folks are not out of business soon, it's a miracle.

I have received two 110 V inflator pumps, both of which stopped working after 10 minutes. I have tried to contact customer service via telephone on 5 different occasions, at various times of day (including right at 8 AM) and have NEVER gotten through to anyone. The LIVE chat on their website always states it is "off line". I have sent messages via their email link and never gotten a response. Don't ever plan to return anything because no one will provide any service to you. Look for another supplier, even it it may cost a bit more. Never again Overton's!

Called multiple times to try and get information about my order. Lack of communication and no tracking for my item. They have no problem taking the money out of your account the day you place your order, but good luck trying to get your order. You better have patience and not be in any hurry. 4 fenders took a month to get for my business and customer service did nothing to try and make the situation better. This is not how a company should conduct business and If I could rate lower, I would!