Overton's

The Overton's web site sucks. I wanted to buy a custom boat cover and had to search through several pages until I found what I thought was the cover I wanted. The title sounded right, but the explanation was vague. I purchased, and it was not the right one. Called to return, but it is not a returnable item. I will assume part of the blame for this mess up, but if the site would list a cover for a specific boat, AND let you choose the options you do or don't want, I'm sure people would be confident in their purchase. As it is, there could be four or five different covers for the same boat, with different options, and they are splattered all over the boat covers section, rather than packed nicely together. It has been a while since I ordered from this company (I believe I had another problem with them in the past), and I can definitely say that this was the LAST time I will ever buy from them. No customer service, and no regard for the customer. A lot of other better places to shop.

Took over a month to get all items ordered. Informal tracking, customer service sent me a screenshot of my tracking history through FedEx, don't get me started with FedEx. It's no wonder why Amazon prime is Killin it!. I'll never use over$#*!s again

I wish I saw all the bad reviews for Overton's, horrible. Have tried to return an item for a couple of weeks now. Package came with the seal broken and I'm getting the run around trying to return it. Long phone waits with no help at the end. I will never order another item from them. I only gave them 1 star because it is the onky way to get the review listed. 0 stars.

Overtons will find any excuse to NOT refund shipping on returns. It seems these days that most online retailers offer shipping for returns with a return label in the case it is the wrong item. I chose overtonS for a product because of pricing, this turned out to be a mistake because it cost me the same amount to ship it back as the $30 item I ordered. Basically I am out the item plus $30 wasted on top of that. I will continue to use online retailers that support the customer that supports them by ordering from them. Overtons will not get another penny from me for any of my boating needs with multiple boats that I own.

On 1/26/23 I purchased a Gladiator Super Brawler 3 person towable tube from Overton's.It had been
Stored inside my home since then.

Tuesday 7/2/24 was the first occasion I had to use it since I purchased it. We towed two adults for about 1/2 hour at a fairly slow speed (~24 mph) on Lake Don Pedro, a large reservoir in northern California. It was calm with very little chop and we did no wild manoeuvres.

After the ride I noticed that the tube was obviously deformed and found that the outside case had a zipper in the back that was opened and ripped apart from it's seam. The air bladder inside was deformed and bunched up in the back part of the case. We tried to drain the water from the toy but couldn't, it was all we could do to drag it back to the boat launch and dump it off at a dumpster there.

It was an obviously defective and possibly dangerous product. I hate to think what might have happened to my two young granddaughters who were up to ride it next, accompanied by one of their parents.

I reached out to Overton's through email and direct phone contact, to both front line and supervisors. They were congenial but stuck to their scripted responses that it was past its one year warranty (obviously no argument from me) and there was nothing that they could do.

I am well aware that things fail and products break. It's how the providing company responds to their failures that relays their loyalty to either customers or profits.

I urge my fellow boaters to heed my recommendation to avoid purchasing any products from this company, as the failure of one of their defective products may not just result in the loss of a few hundred dollars, but worse.

I placed a pretty large order on April 23,2020 for 'in stock' boat seats. As of today (6/29/2020) no seats and no response to my emails asking for a shipping update. Tried to call them, and 45 minutes later I was still on hold. Now trying to get my money back!

Come on Marcus Lemonis, do you know what is going on there? Live Chat pops up, doesn't work for 6 weeks now. Phones, nobody ever answers, have to listen to the stupid music forever for the last 6 weeks. Who knows how long before that.

Ordered a big fish 105 kayak that was supposed to be shipped direct from vendor within five to seven days, three days after my order I'm told it's going to be another two weeks oh, I asked if they could change the color we're length of a kayak and send that instead and was told to contact the vendor, who then told me they can't change the order

I am Pretty pissed off.
The part I received had been installed before.
It was dirty, greasy and the box was in bad shape.
I won't be sending it back because I need it now and can't wait to send it back and you ship another one out.
I will be posting this on Yelp and your Facebook page.

Customer Service is non-existent. I ordered an item on June 15th. Item hasn't shipped and still states processing. Can't get through to customer service by phone or their online chat to cancel order (as I found the item I wanted somewhere else). I will not order from this company again. They charged my credit card once I ordered, so now I have to work through my bank to resolve. Really didn't have the time for this hassle.

I ordered a Penn rod and had booked a trolling trip. The rod showed up damaged and it was obviously to poor packaging. I used to buy all my boating supplies from Overtons, but no more, I use Hodges Marine now. The Overtons website says " If you're not happy then I'm not happy " contact *******@marcusvip.com. Never heard a word!

Ordered a cover in November 2020 it is now January 2021 and still no refund and no cover. Don't buy from this company, I have hours of time invested on getting a refund and their Good Sam card does nothing to help.

Placed an order for boat seat bases on 5/31. Received a confirmation they will be delivered 6/10. Nothing. Checked back in track my shipment. Said delivery 7/2 to 7/6. Nothing!. Checked back again said 7/11 to 7/13. Nothing. Checked back again not it is saying processing check back soon. Well the boat wasn't done for our 4th of july party. What a disappointment. Sent an email and guess what? Nothing.

Ordered a boating pull behind tube and was sent a cheaper one that was not the one I ordered. I have emailed 3 times with no response, called once and put on hold for 48min then hung up on, finally talked to a person that said they did not have the product I ordered in stock now. It has been 3 day and still waiting to get a return slip emailed to me so I can return wrong item and then get my money returned. This company is horrible and I will never order from them again. I ordered a new tube from Amazon got it on 2 days and it was $5 cheaper

I placed my order and got an email relatively quickly confirming the details. It said I would receive another email when the order was shipped. A week later, I was wondering why I never got that email. Lo and behold, when I go onto their system to track my order, it says my order doesn't exist. I finally called and was told they had to call the warehouse and would call me right back. They didn't. But, now 12 days later, it is at least showing up as being shipped. Will I receive it? I have my doubts.

Items that were ordered and paid for were not shipped. I tried to call customer and found it doesn't exist. I even tried to call the number to order items and no one answered. You would think they would at least pick up the phone if someone is trying to put an order in. I used to deal with this company years ago with good results. Things have changed. This company is so substandard I don't believe I'll ever get the missing items. The next call is to my credit card company to look for a resolution.

Bought a towable tube, rope and acc for Memorial day weekend. Paid extra to have it shipped to get it in time. Per the online map it should take 2 days to get to me and I had 5. Well it took 5 but didn't leave their warehouse for 2 days because they were doing inventory the week of Memorial day... now I have to pay $40 to send back due to their poor business practices and customer service was rude and short. No wonder they are in bankruptcy.

I ordered a tube from Overton's on June 22nd. About 6 days later I received my package. Sadly, it did not contain what I had ordered. I called in, explained the situation, and was emailed a FedEx label to return the product. I did immediately and waited patiently for my tube to arrive. It is now July 21st (1 month later), and I still have NOT received my product.
I have called in 3 times and waited on hold for a cumulative time of over 2 hours. I have done the online chat twice. I am currently on hold for over 70 minutes to cancel my order and receive a refund. After 71 minutes I was hung up on automatically.
Incompetent would be a compliment. Absolutely dreadful. Fraudulent.

Ordered a ski trainer for the kids who were coming to the lake in a couple of weeks... No word after a week then told 7-10 before the order would be ready to be sent out for delivery. Tried to cancel the order and was denied and advised to "send it back when it comes and pay for return shipping." Going to Paypal to cancel and then file with Better Business. The service was from a rep from Camping world... Stay away

Ordered a pair of dock bumpers almost 2 weeks ago... still not shipped. Contacted Cust. Svc they told me takes 8 to 10 business days to ship. And was very abrupt with me. If this item was available somewhere else, I would of cancelled. This is the second and LAST time I will order from Overton's. Catalogs received in the mail will find a nice home in the trash can. Someone should tell Marcus Lemonis to stop helping other companies on his Tv show and concentrate on his own! Shop elsewhere.

Ordered life jackets for our resort on May 10th and they were all listed as in stock. Today is May 25th and they have not shipped. Called, got transferred after 10 minutes, waited another 20 minutes and was told they will ship within a week or so. Total of 45 minutes... cancelled order. Never again

Bought a 4 person towable tube for $136. First time out I had 3 14 year old kids on it and the handles have already started to rip. I did a live chat with the store and they told me because it was opened and used it is not returnable and they could only give me a $15 credit. The sales rep was about as unhelpful as can be. His name was Darian. Will never buy from them again.

Dont believe FREE SHIPPING. They get you to place an order then come back and say there will be additional shipping charges. This is a horrible company. Wasted almost a month of my time.

Just buy from Amazon. Overtons doesnt know how to run a website and its really a mess.
Horrible!