Overton's

Bought an anchor from company. Cost 60.89 to be shipped to home. As soon as I purchased item and was charged i RECEIVED AN EMAIL STATING IT WAS ON BACK ORDER, weeks went by with no word of purchase. I contacted store many times with no answer to phone. Finally last night I got a hold of someone on their chat they canceled the order. Said I would get a refund. Tonight I get an email saying they will credit me 7.95 back on card. They charged me $60.89. DO NOT BUY FROM THIS COMPANY! THEY WILL RIP YOU OFF!

What a joke! Never again!
Ordered a simple gunwale strap on 6/24 received 7/12!
Delivery date changed 5 times.
Will never shop here again!

Laughable service in 2019!

Horrible customer service experience today. Loyal customer for years and can't believe this company nowwill not stand behind a product. Closing the books on this one.

Avoid this place. I was buying an engine via phone, I gave them reg No of my car and they offer me an engine to Toyta Yaris, I have Toyota Auris so I was sceptic, but guy on the phone ensured me the will fit, and took tel No to garage, where I'm replacing the engine, to speak about details. I paid by card he told that I'm paying £450, after few days I noticed, I have been charged £540! I wasn't informed that the price exclude VAT! The engine was dumped at 7 a.m. at the garage doors and left unattended, garage engineers even couldn't refuse the unfitting item. The item was different than I needed, I was struggling 3 weeks for refund they charge me 20% off because as was told me I agreed to buy this!. I had been charged 20% off from £540... they "earn" £108 for nothing! DO NOT TRUST THEM

If you want your order within the next month, go somewhere else. Slow slow slow. Contacting them is so so, but getting a product they have in stock is slow slow slow.

I returned 2 life jackets. It was miserable because the lack of customer service and
NO RETURN LABELS WITH THE ORDER cost me alot of run around! So I had to send them to liberal California to camping world. They received the package because I saved receipts of shipping, YET NO REFUND! Someone who works there is double dipping and STEALING from the company...? I'm not happy and will NEVER shop here again. It was signed by APEREZ. I will follow up on this. NOPE never again, you lost my business.

THIS IS BY FAR THE WORST COMPANY TO EVER ORDER FROM. THEM AND GANDER OUTDOORS AND CAMPING WORLD IS THE WORST EVER. I ORDERED A UNDER MOUNT LADDER FOR MY PONTOON BOAT AND THEY SENT OUT THE WRONG LADDER 3 TIMES AFTER I TOLD THEM THE FIRST ONE WAS INCORRECT AND THEY PROMISED TO SEND OUT THE CORRECT ONE AND NEVER DID 3 SEPARATE TIMES. I EVEN LOST THE SALE OF MY BOAT BECAUSE OF THEIR INCOMPETENCE...! STAY AWAY.!

I have placed three orders over the past 2 month. Average time to receive the products is 3.5 weeks. I ordered an incorrect size in one of my orders. Returns are impossible. In order to make a return, the buyer is required to call customer service. The first time I called, I was on hold for 62 minutes. I had to hang up when I had another meeting. My second call was 48 minutes, and I was then sent to voicemail. I never received a call back, no surprise. My third call 71 minutes and ended with "your call cannot be completed as dialed..." disconnect. I have little confidence that my fourth, fifth or sixth calls will be any different. Overton's website says they have been in business since 1976 (lots of time to read when on hold) and was purchased by Comping World. I'm not sure how a company survives for 45 years with this level of no-service. Maybe it's the Camping World influence. Maybe they haven't been able to figure out how to do business in the 21st century. Or maybe they have, and they have decided to take the Comcast approach to customer no-service. I'm betting on the latter.

I ordered boat seats in April 2020, they took my payment instantly. Never got the seats now here it is September 2020, and I'm still waiting on a refund of my money. HORRIBLE service!

Placed a very large order, 2 days later received a email order was shipped but ONLY a couple of items. Six days later called to find out about the rest of my order. Thet couldn't tell me anything about when it would ship. So I told them to cancel the rest of the orcer and i would go elsewhere, 2 days later still no confirmation on irder cancelled so i called again, they said they put a request in but their vendors won't respond and order would not be cancelled until they respond.
Better to go to a site that actually sends their own items not a 3rd party seller like overtons.
Will never do anything with them again.

DO NOT PURCHASE ANYTHING FROM THIS COMPANY. THE CUSTOMER SERVICE DOES NOT EXIST. ALL YOU GET IS A RECORDED MESSAGE TELLING YOU TO WAIT FOR THE NEXT AGENT. AFTER AN HOUR ON HOLD, STILL BEING TOLD TO WAIT FOR THE NEXT AGENT.

Not at all worth ordering from this company! They are insanely slow at processing and shipping orders! The worst company to deal with in my opinion! I have called every day to see what is going on with my order and the customer service people at Overtons lie and lie and lie about the status of the order -- every day for the past week I have called to see if my order has shipped out and the customer service dept at Overtons has told me that my order was going to ship out "tomorrow". I placed my order at Overtons.com 10 days ago and they have not even shipped out my order yet. Stick with Amazon and/or any other company. Dealing with Overtons has been horrible thus far. Ridiculous to place an order for items that say are in stock on the Overtons website and here I am still waiting for them to even ship out the items I ordered 10 days ago. Who knows when my items will actually arrive at my house, but 10 days after ordering in-stock items, and this horrible company has not even shipped the items out yet?! So not worth dealing with this company!

This company took a fee on an order that I cancelled because they placed it on backorder. They list items for sale that they don't have. They place orders on back order and then use a 3rd party vendor. YOU WILL BE LUCKY TO EVER GET YOUR ORDER... STAY AWAY!

I will NEVER step foot into a Camping World EVER again. So a few weeks ago I thought it would be a good idea to invest in 30 life vests to have available for our members and guests. Why? Because I am concerned that many kiddos are getting into pools after being away from them for such a long period of time. With that said, I went to Overtons.com (A Camping World Company) and spent a pretty good amount on 31 life vests. About a week later one of my team members signed off on a large delivery to our company from FedEx that included a few boxes from Camping World. The next day I unpacked the boxes to find that 17 of the vests were not in the boxes. Not a big deal as sometimes FedEx does not drop everything off at the same time. But after two days I reached out to the company and left my first message. No reply. The next day I left another message. No reply. The next day I left another message. No reply. I then finally got someone on the phone. Can you guess what they said? Yep! They cant help me because someone signed off on the delivery. So when was the last time that an employee actually opened a box with the owners name on it to be certain that everything was in there? Ahhhh.,., NEVER! I then called again today as I really could not believe that they were going to short me over $200 worth of life vest. But to my surprise... they stated the same thing. Now take in mind that the company mission statement from the chairman of Camping world, Marcus Lemonis is "If You're not happy, I'm not happy." Well Marcus, your butt better be unhappy right now. Because I am really not happy!

SLOW. Ordered an "in-stock" $180 item early morning on July 1,2020. Skipped the free shipping, paid an extra $22.00 for "2nd Day Air Express." Order confirmation indicated delivery would be July 3rd. Nothing but crickets for six days, when they said the order had been shipped. More crickets. Two more days later,, got tracking they finally turned it over to FedEx, shipping via Ground- not 2nd day air paid for- and hopefully would arrive in 4 more days.
OVERTON'S DOES NOT SHIP AS PROMISED. OVERTONS CHARGES FOR 2 DAY AIR, SITS ON THE ORDER FOR OVER A WEEK, THEN SHIPS VIA GROUND, KEEPING THE EXTRA CHARGES.! AVOID!

They don't send you any updates. Just don't ship. 2nd time I have called. 1st time they said next week. This time they said another 14 days. Season will be over by the time I receive this thing.

Covermate 300 Trailerable Boat Cover for 16'-18'6" Fish and Ski, Pro Bass Boat

I put this on my boat within 20 mile the cover was already ripped. And at 100 mile it because worthless as a cover it needed to come off beause it was flapping in the air damaging the seats on the boat. It come with a 3 year warranty but big deal, Overton's returns your purchase price but you mail the product back to them first which cost you $19.00. So the warranty is not so good after all. I will not purchase anything again from Overton's because of this issue of me paying to return the product at my own expense

Email from Overton's
Thank you for your recent email. My name is Erika and I am happy to assist you today. I do apologize for any inconvenience this may have caused you. This item # *******, Covermate 300 Trailerable Boat Cover for 16-186 Fish and Ski Pro Bass Boat, is covered under a three year warranty. This cover can only be returned for a refund. If a new cover is wanted, a new order must be placed.
You are responsible for the return shipping cost, however, you can use any carrier (USPS, UPS, FedEx) of your choice, just be sure to obtain a tracking reference for your records.

Placed an order on May 26, waited a few days for a E-mail for shipping info never got one called and was told that Overton's had a 10-12 day ship policy, well day 12 and no e-mail called and was told they did not know why my package hasn't shipped yet. Ever day I get E-mail on sale that are going on but they can't send one about your order. Told them that about Marcus Lemonis "Iam not happy if you are not happy needs to change his logo cause his company sucks if they had said at check out about their shipping Iwould not have ordered. Well it's 18 days and no package but they have my Money, will never buy from this company again could have bought from Amazon but I try to give different companies my business like I do with my local business. 15 e-mails on Exclusive sales none on my order, I would have not got so mad if they would have sent update on my order that's what I told customer service. MRCUS LEMONIS I'AM NOT HAPPY

Perhaps less resources could be spent handling customer complaints and inquiry and use the time to actually not sell something that is not in stock... PLAY TO WIN!

Cannot contact about my order Only a answering machine. I went to the store it's closer permanently.No way to contact Overtons marine.

I'm not only embarrassed for Overton's & staff, I'm also embarrassed I've every ordered from Overton's, I'm also so embarrassed I didn't look at these reviews before ordering from Overton's.
July 3, ordered two expensive knee boards, two ropes and paid for two day service. Over a week later received one board, two days later received the second knee board. August 3 called Overton customer service and spoke with ED JACKSON, TEAM LEADER, he told me the boards were pulled and ready to ship, 5 days later called ED JACKSON BACK, he told me the ropes were not in stock but he would replace the ropes and send another brand, at which time I ordered 4 pairs of youth gloves for my grandchildren, because ED JACKSON told me they would go out that day, two day service, no extra charge. TODAY IS August 10, I've still not received the two ropes which were ordered July 3 I've not yet received the 4 pairs of gloves. Needless to state, I strongly recommend NOT buying from Overton's. BTW, Overton's doesn't allow files to be downloaded, for proof of purchase

Camping World killed a great company in Overton's. Use to get my water stuff exclusively, now it is bad stuff with bad promises and bad prices.

I found myself completely disgusted by the poor customer service received. Due to this I fully intend to never purchase again from Overtons or any of its parent companies and will encourage everyone I can to do the same. I can honestly say without a doubt I received the worst treatment while attempting to remedy an easily remedied situation. This included blind phone transfers, being told I would be called back and being told the supervisor who just told the CSR an action to take was unavailable for me to speak with directly but I could leave a message and they would return my call in 1 to 2 days. All of this led me to believe Overtons does not care about following their price adjustment policy in any manner which benefits the customer. I have ordered a couple times before and thought I would have a much longer standing relationship with this company. I would strongly encourage the upper management to worry more about the customer service provided and less about the size of the flag flying overhead. The seats I ordered do seem to be very nice seats it is just a shame I'm wanting to return them solely out of principal. I hate to keep harping but I dont think I've never given a company/person a bad review as generally I am a quite understanding person and accept thing might happen to delay or damage items or anything else which might have occured. But this transaction has literally infuriated me enough to write this review. This all stemmed from Overtons refusing to price adjust the item price which dropped less than a week after I ordered it on their own site and still let me use the same coupon I originally. Used for purchase. I instead get told I can't use coupons on prior purchases even though I am not trying to use a new or higher amount coupon. A new customer could order from the site and take advantage of the discount coupon and the new lower price but since yhey already have my money they dont care to make it right.